PROFESSIONAL SUMMARY

High performing and resourceful customer service professional with a passion for customer success. 3+ years of experience impacting positive organizational outcomes through conflict resolution, health/safety management, and client relationship building. Confident in ability to collaborate with cross-functional teams to solve complex, high-stake problems. Committed to continuous improvement and contribution to team success. Knowledgeable in childcare, fast food and convenience store settings with a thorough understanding of work culture and procedure.

CORE QUALITIES

Inventory Management/Product Knowledge

Food Preparation/Team Leader

Process improvement/Point of Sales System

Childcare/Collaboration skills

PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR BETHLEHEM, PENNYSLVANIA

BABYSITTER JUNE 2021 – PRESENT

•Ensure cleanliness of the premises and take measures to prevent accidents; Instruct children in health and personal habits such as eating, resting, and toilet habits.

•Prepared and served nutritious meals to children; Teach children educational games and reinforced children’s alphabets and numbers.

•Transport children to and from school, lessons, appointments, and other local events

•Received positive feedback from parents for excellent communication, reliability, and ability to handle emergencies.

7-ELEVEN BETHLEHEM, PENNYSLVANIA

STORE ASSOCIATE OCTOBER 2021 – AUGUST 2022

•Warmly welcomed 200+ customers per shift into the store and aided with locating merchandise and/or food items; Verified the age of customers when selling lottery, alcohol, or tobacco products.

•Arranged merchandise, stocked shelves, and ensured clean maintenance of the store; Issued trading stamps and lottery tickets, and helped customers redeem SNAP benefits and coupons.

•Responsible for financial reporting and accurate money handling during the beginning and end of shift

•Positively contributed to the customer shopping experience by handling customer complaints with sensitivity.

WENDY’S HELLERTOWN, PENNSYLVANIA

CREW MEMBER SEPTEMBER 2021 — MARCH 2022

•Operated drive through services, including taking orders, handling payments, and food delivery to parking lot in a prompt, but friendly manner.

•Courteously greeted customer and mastered POS (point of service) systems to handle payments ranging from $3,000 - $5,000 per shift; Demonstrated leadership excellence by training new employees and mentoring current employees to ensure a smooth and successful functioning of the restaurant.

•Upheld all local COVID-19 safety protocols including increased sanitation, enforcing mask policies, and ensured limited seating capacity; Handled customer complaints and queries about food and the service.

•Stocked and replenished food items such as lettuce, tomatoes, and condiments in serving area and kitchen.