GOODLUCK CALLEB

A C A D E M I C

Q U A L I F I C A T I O N S

+255-***-***-***

***** *** ** ******,********

ad3a77@r.postjobfree.com

P E R S O N A L I N F O

Experienced specialist with a passion for delivering outstanding service. Self-motivated, team player with strong organizational and interpersonal skills with a proven record of surpassing sales targets and boosting revenue. Always looking to learn new skills, take on extra responsibilities, and grow professionally.

Unicorn Hygiene Tanzania

Marketing and Sales Manager Feb 2021-To Date

Leading successful implementation, reporting, and reviewing of strategic sales and marketing plans, driving significant sales and revenue growth. Conducting thorough market research, identifying opportunities, and recommending system improvements to achieve marketing goals.

Compiling and analyzing market data to draft insightful reports for informed decision- making.

Implementing innovative sales plans and advertising strategies, enhancing market visibility and boosting sales.

Managing end-to-end recruitment, training, scheduling, and coaching of high- performing marketing and sales teams, exceeding sales targets. Establishing and maintaining strong client relationships through regular visits, anticipating needs, and identifying new marketing opportunities. Contributing actively as a key member of the Strategic Management Team, owning designated areas of the Strategic Action Plan and managing projects. Establishing and maintaining a robust Customer Relationship Management (CRM) system with clients, stakeholders, companies, government, and the public. C A R E E R O B J E C T I V E S

P R O F E S S I O N A L E X P E R I E N C E

Unicorn Hygiene Tanzania

Operation Manager Nov 2020-Jan 2021

Supervised completion of financial paperwork and tracking reports. Introduced employee-recognition programs, boosting staff retention, morale, and satisfaction.

Managed correspondence via post, fax, calls, and emails, including filing committee correspondence and replies.

Monitored office activities, preparing monthly reports on activities and financial status.

Organized effective meetings, receiving agenda items and ensuring follow-up on agreed actions.

Streamlined office supplies procurement for efficiency and cost-effectiveness. Handled administrative tasks: photocopying, printing, petty cash management. Prepared reports and presentations, maintaining records of office publications and activities.

Unicorn Hygiene Tanzania

Public Relations Manager Mar-Oct 2020

Nov 2015-June 2018

Bachelor Degree in Marketing

and Public Relations

National Institute of Transport

Mar 2013-July 2015

Diploma in Journalism and Mass

Communication

Dar es salaam City College

July 2007-Nov 2011

Certificate of Secondary Education

S K I L L S

Strategic Planning and Implementation

Market Research and Analysis

Team Leadership and Management

Client Relationship Management (CRM)

Customer Service Excellence

Financial Oversight and Reporting

Musoma Utalii Secondary School

Mar 2012-Mar 2013

Certificate in Journalism and

Mass Communication

Dar es salaam City College

Jan 2000-Oct 2006

Certificate of Primary Level of

Education

Kambarage Primary School

L A N G U A G E S

Swahili

English

14th May 1992

Tanzanian

Planned and managed public relations programs for enhanced brand image. Contributed to the design and review of diverse promotional materials. Monitored corporate image for compliance with brand standards. Established key performance indicators (KPIs) for the PR department. Conducted successful client meetings, identifying needs and proposing tailored solutions. Established and nurtured professional networks through office visits and involvement in school projects.

Presented products effectively to major clients, companies, and NGOs at various events. Consistently exceeded monthly and annual sales targets. Actively participated in workshops for continuous professional development. Successfully negotiated contracts and represented the company during client interactions.

Established valuable field contacts, evaluating and enhancing selling and merchandizing skills.

Implemented and maintained a robust CRM system for effective client relationship management.

Collected, analyzed, and presented data and sales reports to support informed decision- making.

NN General Supplies Company Limited-Mwanza,Tanzania Zonal Sales Manager Aug 2019-Feb 2020

Tanzania Postal Bank(TPB-PLC)-Dar es salaam,Tanzania Customer Service Nov 2018-July 2019

Addressed customer complaints and inquiries, ensuring high customer satisfaction. Verified customer documents accurately, maintaining compliance and data integrity. Updated customer information systematically for accurate and up-to-date records. Issued ATM cards and re-issued PINs promptly, facilitating seamless customer access. Handled deposits accurately, providing reliable banking services to customers. Facilitated efficient and smooth account opening processes for a positive customer experience.

Successfully marketed bank products during offsite activities, expanding the customer base.

Skillfully assessed customers' loan application forms, contributing to informed decision- making in lending.

MAXICOM Africa Company

Cashier June 2017-June 2018

Operated as cashier and ticket operator machine (TOM) under UDART project. Successfully sold tickets, contributing to revenue generation. Issued cards to customers and operated the Ticket Operator Machine (TOM). Collected revenue efficiently, meeting financial goals under the UDART project. Eliesh Company Group-Dar es salaam,Tanzania

Sales Personel

Collected order and deliver products to customers. Collected customer comments.

July-Nov 2015

C O M P U T E R S K I L L S

Internet and Email

A C H I E V E M E N T S

Successfully introduced a new product,

SuperMate Sanitary Pads, into the market.

Achieved a notable increase in monthly sales

for Unicorn Hygiene Tanzania Company.

Successfully persuaded NN management to

initiate the manufacturing of a new product,

Mzuri Pads, to enhance our competitive

edge.

C E R T I F I C A T I O N S

Driving Certificate

Certificate for best Salesperson at NN

General supplies.

A W A R D S A N D

R E C O R G I N A T I O N S

Awarded Best Team player at Unicorn

Hygiene Tanzania Company (2021).

P R O J E C T S

2019

Changamka Campaign-Dar es

salaam,Tanzania

was an event planner and promotion tools

designer . had to create and monitor a

campaign for supporting the students with

talents and entrepreneurs . The event held

at NIT mabibo campus and different

celebrities attended. The campaign was to

create opportunities to students with

talents and entrepreneurs.

2018

CSR Program

As a member of NPRA ( National Institute of

Transport Marketing and Public relations

student's Association), had to participate,

create and monitor a corporate social

responsibility to orpharnage center named

St.Theresia in order to brand well

organization, creating a good image,

increasing public awareness and asa

Microsoft Office Suite

R E F E R E E S

Frank Charles Koko Frank Apolonary Ally Mnukwa

MD,Flebs Microfinance

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Marketing Officer,MSD Mbeya

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Branch Manager,TCB Bank

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Built and maintained long-term relationships with stakeholders including local government, media, and politicians.

Produced impactful content for speeches, events, and hearings. Developed and implemented crisis communication advice and media strategy.

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