Customer Service Data Entry

DANNETTE SCHWERTFEGER

Marion, IL ***************@*****.*** 618-***-****

Organized and flexible Patient Access Representative with over 3 years of experience in hospital settings, working with inpatient/outpatient admissions, registration, Data Entry, and customer service. Strong ability to communicate clearly and effectively to patients and staff. Seeks a position of increased responsibility and fast-paced where I can use my previously acquired skills to contribute to a company while gaining new skills and experiences.

EXPERIENCE

Heartland Regional Medical Center - R1 RCM, Inc 2019 - current Patient Access Representative

Registering patients via bedside registration including walk in, ambulance, and trauma patients.

Responsible for correctly entering in patient information including personal, demographic and insurance information using hospital software. Accurately registering patients for all heart tests and surgeries, vascular test, cancer radiation, lab work, x-rays, and imaging.

Verifying insurance information including Medicare, Medicaid, and Workman's comp.

Efficiently performing insurance verification, pre-certification and pre-authorization functions.

Verifying all patient information is current and updated within our records system. Collecting point of service payments and completing medical records and all appropriate signatures and consent.

Explaining all required forms to the patient or guarantor and ensuring medical necessity compliance by obtaining necessary data, reviewing compliance systems, communicating information to patient or guarantor and obtaining necessary signatures.

Copeland Lawn Care 2016- current

Landscape Secretary

Answering calls, taking messages and handling correspondence. Typing, preparing and collating weekly reports, billing clients Scheduling appointments for clients and service meetings Borowiacks, IGA 2013- November 2019

Customer Service Representative

Responsibilities include guiding customers to the items they need, replenishing the grocery shelves when items go out of stock.

Helping customers find the foods they need, completing their purchases on a cash register, bagging their groceries and helping them load their grocery bags into their vehicles.

Provide consistent, superior customer service, ensuring all customer needs and requests are identified and addressed, maintaining a high level of customer satisfaction at all times.

Accepting cash and taking credit/debit card payments. EDUCATION

- GED

SKILLS

Good customer service delivery

Solid skill at Patient registration procedure

Excellent Data Entry ( Medhost, GUI, Patient Logic, EDIS, Order Facilitator, WPS, Ms Office, One Source, etc.)

Clear understanding of insurance operations

Understand patient confidentiality and HIPAA rules Good knowledge if medical terminology

Clear Communication

REFERENCES AVAILABLE UPON REQUEST

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