XAVIER GOODRIDGE

ad3a5z@r.postjobfree.com, Linkedin.com/in/XavierGoodridge

Canada: 1-647-***-**** Trinidad &Tobago: 1-868-***-****

(If not available please leave a voicemail)

Focused on implementing and managing IT Solutions for HR, Supply Chain, and Finance service sectors. Professional Experience

SUPPORT TIPS, CA Sep 2020 – Present

FOUNDER 2020 CEO & CTO (Information Technology and Business)

• Accountable for all technology roadmaps, architecture and application implementations.

• Review and implement enterprise-wide cyber security policy and governance.

• Analyze digital analytics support strategies across all products and lines of business

• Connect the business mission, strategy, and processes of the organization to its IT strategy

• Define reporting matrix for multiple lines of business to measure, understand, and optimize online experiences

• Define business continuity, capacity management, and disaster recovery plans.

• Develop OPEX and CAPEX budgets to support IT digital strategy business cases.

• Develop product and service roadmap for affiliated websites.

• Identify current industry trends, prioritize business needs and initiate or maintain vendor relationships.

• Optimize website’s online presence and partner with ecommerce stakeholders.

• Perform hires and conducts performance evaluations. SALVATION ARMY, CA. June 2018 – Dec 2019

COMMUNITY VOLUNTEER

• Received and distributed weekly shipments of food items to registered members of the public.

• Assisted in youth related activities such as the student community lunch program, the kids’ summer camp as well as the annual toy drive events hosted by TELUS Telecommunications. BANK OF MONTREAL (BMO), CA. May 2017 – Dec 2017

BUSINESS ANALYST (ENGINEERING)

• Planed, coordinated and tracked KPI’s on fiscal projects

• Provided consolidated reports from varied data sources using SQL queries.

• Managed project financials via clarity and other toolsets.

• Conducted software development life cycle reviews

• Actioned service requests via Jira and Remedy management system

• Coordinated security compliance and currency reports

• Reviewed and documented service assurance guidelines for infrastructural environment BANK OF MONTREAL (BMO), CA. Jan 2017 – May 2017

BUSINESS ANALYST (IT ENGINEERING & OPERATIONS)

• Acted as liaison between the lines of businesses and IT to ensure business objectives are met

• Conducted security research in keeping abreast of latest security issues

• Coordinated Supply Chain Security risk assessment and compliance activities such as patch assessments

• Maintained inventory of physical, virtual and cloud-based assets

• Assisted with maintained enterprise-wide cyber security policy and governance.

• Developed queries for data extraction and analysis.

• Analyzed incidents via remedy ticketing solution and provide recommendation for remediation.

• Analyzed, document & performed impact analysis on existing business systems and processes. XAVIER GOODRIDGE

CA: 647-***-**** TT: 1-868-***-****. (E) ad3a5z@r.postjobfree.com Page 2 of 3 XS MARKETING, TT Dec 2014 – Present

FOUNDER 2010 CEO & ANALYST

• Prepared and Issued RFQ’s, RFP’s as well as generated vendor purchase orders

• Negotiated and managed vendor service agreements.

• Defined client’s online requirements and managed their expectations.

• Managed and developed ecommerce solutions

• Managed Google and Bing ad accounts.

• Audited system performance and made improvement recommendations.

• Conducted Keyword Research and content submissions

• Managed Link building campaigns

TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO (TSTT), TT Nov 2008 – Oct 2014 INTERNET SYSTEMS ADMINISTRATOR

• Assessed hardware and software life cycle and prepared road-map for upgrades or replacement.

• Prepared statistical reports with IT recommendations to VP's and supporting lines of businesses.

• Developed uses cases to support performance enhancements and improved efficiencies.

• Prepared product specifications for Tending process (RFQ’s, RFP’s)

• Participated in RFP selection committee for IT Product purchases.

• Managed implementations and expectations of stakeholders and vendors.

• Managed CAPEX and OPEX budget for fiscal period via PeopleSoft finance

• Managed authentication of customers on DSL, WIFI and WIMAX services

• Provided assistance to the QA team through UAT as required

• Conducted 360 Evaluation appraisals via PeopleSoft ePerformance

• Implemented and administered VMware, DHCP and DNS services

• Managed administration of Google Email and internet Service accounts.

• Managed MySQL, Microsoft SQL Server, and Oracle Databases

• Managed customers service issues via Remedy ticketing solution.

• Performed root-cause analysis of issues and participated in/or performed remediation work.

• Managed KPI of 98-99% uptime for Datacenter services

• Performed data backups and disaster recovery operations. TELECOMMUNICATIONS SERVICES OF TRINIDAD AND TOBAGO (TSTT), TT Jan 2007 –Nov 2008 APPLICATIONS ANALYST

• Provided VP's with monthly performance reports

• Provided Revenue, OPEX and CAPEX reports to VP's and lines of business.

• Assessed IT infrastructure systems and provided recommendations for optimization.

• Performed root-cause analysis of issues and participated in/or performed remediation work.

• Provided backup and recovery support services.

• Managed call center campaign development and application enhancement.

• Created and maintained documentation to the Client Services team

• Kept current on technology trends and developments. TRINIDAD AND TOBAGO ELECTRICITY COMMISSION (T&TEC), TT Jan 2000 –Nov 2006 QA DATA TESTER CSR POLICE OFFICER

• Managed vendor quotations, purchase orders and payments

• Validated customer usage for accurate billing

• Reviewed electrical connections, reconnections and disconnections

• Managed and Secured company’s property

• Provided a secure environment for employees and customers XAVIER GOODRIDGE

CA: 647-***-**** TT: 1-868-***-****. (E) ad3a5z@r.postjobfree.com Page 3 of 3 Degrees and Diploma

Supply Chain and Logistics Diploma, triOS College, Canada 2016-2017 Bachelor of Science, Computer Science, Andrews University, USA 2003-2006 Associates Degree, Business Administration (ABA) Andrews University, USA 2003-2006 Associates Degree, IT Operating Systems Management, COSTAATT, Trinidad &Tobago 2000-2003 Volunteer Work

Salvation Army, Toronto, CA Jun. 2018 – Dec 2019

• Community Volunteer

Caribbean Tales International Film Festival, Toronto, CA Sep. 2018 – Sep 2018

• Volunteer - Social Media, and Serving Customers’ YWCA, Toronto, CA Aug 2018 – Dec 2018

• Taught computer literacy to Adults and Adolescence Member Organization

Project Management Institute (PMI) 2009 -2020

Interpersonal Skills

Customer Service, Team Leadership, Problem Solving. IT Knowledge Areas

IT Service Management, ISP Management, Applications Management, Billing Systems Dynamic, Host Configuration, Protocol (DHCP), Database Management, DNS, AAA, FTP, Google Email Administration, SQL, Mysql, PeopleSoft, Jira, Turbonomics, Clarity, Qualys IP Management, HP Asset Manager, Redknee Billing, Microsoft Projects, Remedy Incident Management, Operating Systems

Business Knowledge Areas

Project Coordination, Financial Analysis, Budgeting, CAPEX, OPEX, Accounting, Business Development, Business Analysis, Business Process Improvement, Business Strategic Planning, BMC Remedy Ticketing System, Root Cause Analysis, Troubleshooting

Supply Chain Knowledge Areas

Inventory Management, RFx Process, Request for Quotation (RFQ), Supplier Evaluation, RFP Generation, Vendor Management, Supply Chain Management, Logistics Management, Purchase Management, Negotiation, Logistics, Product Management

Operations and Service Assurance Knowledge Areas

Operations Management, Quality Assurance, Quality Management, Research, Google Analytics, Data Analysis, Digital Marketing, Market Research, Marketing Strategy, Ecommerce Management

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