ISRAEL

DOZIER

ad3a4t@r.postjobfree.com

612-***-****

Saint Paul, MN 55106

Effectively manage personnel. While maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With 3 years of experience bartending. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

PROFESSIONAL SUMMARY

Chili's Restaurant - Hospitality Manager

Saint Paul, MN • 10/2022 - Current

WORK HISTORY

Managed a team of bartenders and servers, resulting in consistently high-quality service for guests.

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Improved customer satisfaction by implementing innovative beverage programs and menu offerings.

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Developed and executed successful marketing initiatives to drive increased foot traffic and revenue.

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Conducted regular staff training sessions on product knowledge, upselling techniques, and customer service best practices.

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Maintained strict compliance with local alcohol regulations and company policies to minimize liability risks.

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Analyzed sales data to identify trends and adjust inventory levels accordingly, optimizing profitability without compromising quality.

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Built strong relationships with vendors, improving communication channels and fostering a positive working environment for mutual success.

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Increased employee retention rates by fostering a supportive work culture that emphasized teamwork, collaboration, professional development opportunities, recognition of achievements, open communication channels between management personnel at all organizational levels.

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Enhanced the overall guest experience by closely monitoring service quality, addressing concerns promptly and effectively, and soliciting feedback from guests to continuously improve operations.

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Conducted monthly profit and loss analysis, identifying opportunities for cost reduction and revenue growth while maintaining high standards of service and product offerings.

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Proactively addressed potential issues regarding staffing levels, equipment maintenance, or supply shortages by developing contingency plans to minimize disruptions to business operations.

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• Managed bar and wait staff and directed hiring program. Selected wine, beer and alcohol products based on customer feedback and local product availability.

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Managed staff schedules and maintained adequate coverage for all shifts.

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SKILLS

• Facility Management

• Health and Safety Compliance

• Labor Cost Control

• Food Service

• Food Running

• Beverage Preparation

• Suggestive Selling

• Aloha POS

• Wine and Liquor Knowledge

• Customer Service

• Conflict resolution

• Customer service

Minneapolis Community And

Technical College

Minneapolis, MN • Expected in

07/2027

Associate of Science: Nursing

Anoka High School

Anoka, MN • 06/2019

High School Diploma

EDUCATION

Servsafe Certified

CERTIFICATIONS

Chili's Restaurant - Bartender

Saint Paul, MN • 10/2022 - 08/2023

Wild Boar Bar And Grill - Bartender

Hopkins • 04/2021 - 09/2022

• Oversaw food preparation and monitored safety protocols. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

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Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

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Implemented effective inventory control systems to reduce food spoilage and waste.

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Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

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Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

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Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

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Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

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Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.

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Served high customer volumes during special events, nights, and weekends.

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• Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

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Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

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• High Volume bartending experience servicing 20 guest at a time Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

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Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.

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Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

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Savvi Formalwear - Assistant Manager

Roseville, MN • 01/2018 - 05/2020

Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

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Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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Served high customer volumes during special events, nights, and weekends.

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• Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

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Adhered to state laws regarding alcoholic beverage services and customer regulations.

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Improved customer satisfaction by addressing and resolving complaints promptly.

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Streamlined store operations for increased efficiency, implementing new processes and procedures.

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Developed strong working relationships with staff, fostering a positive work environment.

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Increased sales through effective merchandising strategies and targeted promotions.

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Collaborated with the management team to develop strategic plans for business growth and improvement.

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