Ronnie Gene Owens

*** ****** ***** *************, ** 35759 Cell: 256-***-****

E-mail: ad3a37@r.postjobfree.com

SUMMARY

Retired professional looking to obtain a part-time position as a Service Coordinator, where my education, technical expertise in marketing, office management, and extensive knowledge will be fully utilized to provide excellent customer support services and to be an integral component and contributor to your team.

SKILLS

Proficient in Windows 10 operating systems, Microsoft Suite Applications, Customer Targeting, Problem

–Solving, Inventory Management, and Cash Register Operations RETAIL EXPERIENCE

Belk- Bridge Street – Huntsville, Al - January 2022- Present Performs duties as a Sales Associate selling men’s clothing in Ralph Lauren Polo and Men’s Suit fitting. Responsible for providing process for the Belk card credit application process. Responsible for maintaining excellent customer service skills and outstanding product knowledge for over 200 clothing items. Makes and schedules appointments for fittings over the phone and internet and recalls for verification of scheduled appointments. Duluth Trading Company – Madison, AL- March 2019 – March 2020 Created an engaging shopping experience for our customers by initiating conversations and interacting with them in authentic and persona way. Maintained visual and display standards and ensured the selling floor is well-stocked. Assisting with the opening and closing procedures for the store; using cash register and inventory control system. Service Merchandise Company- Manchester, NH- August 1989- May 1991 Applied active listening skills, interject and paraphrase to identify both spoke and unspoken customer needs. Collaborate closely with design, permitting and installation teams to meet customer expectations. Utilized vocal tone and enthusiasm to facilitate customer interaction.

• Achievement of sales objectives

• Profitability targets

• Achieved customer sales retention of 75%

EXPERIENCE

Retired Educator – January 2016 to Present

Teacher, Whitesburg Middle School, Huntsville, AL, June 2010-January 2016. Responsible for the instruction of Career Technical Education Courses in Web Page Design, Business Technology Applications, Marketing and Cyber Security.

• Advisor for Future Business Leaders of America (FBLA) student organization

• School Budget Analyst, responsible for the planning and general management of the school budget

• Responsible for preparing extensive and detailed lesson plans for instruction of students

• Advises faculty, staff, parents, and students in the daily preparation of school reports and student grades

Teacher, S.R. Butler High School, Huntsville, Al, June 2005-May 2010. Responsible for the instruction of: Career Technical Education Coordinator, Coordinated Studies, Personal Finance, Business Technology Essentials, Marketing Essentials, and Multimedia Design.

• Advisor for Distributive Education Career Association (DECA) student organization. Produced eight regional DECA student competition winners and three state DECA winners

Instructor, Alabama A&M University, Normal, AL, June 2001 – May 2005. Responsible for the instruction of Office Systems Management courses in: Business Communications, Computer Applications, Office Procedures, Desktop Publishing, Business Math, Professional Report Writing, and Administrative Office Management.

• Advisor for Office Systems Management and Business Education students

• Co-authored committee presentations and faculty professional development plan

• Presented Professional Development Workshop "Using the Internet", Alabama Educational Technology Conference, 2001, Birmingham, Alabama Teacher, Sparkman High School, Harvest, AL, August 1998 – June 2001. Responsible for the instruction of: Accounting I and Accounting II, Business Computer Applications, Desktop Publishing, and Keyboarding.

• Advisor for Future Business Leaders of America student organization. Produced ten regional FBLA student competition winners and two state FBLA winners

• Directly responsible for the first and only high school out of five high schools in Madison County School System to be Business Industry Certified in 2001 Teacher, Cleveland High School, Blount County Board of Education, Cleveland, AL, July 1996- May 1998. Responsible for the instruction of Keyboarding, Computer Applications, Advanced Eleventh Grade English, and Standard English classes as well. MILTARY

U.S. Army – April 1973 – May 1993. Proven leadership skills coupled with extensive training in ethics and professional behavior. A driven leader offering 20 years of success in demanding management roles within the United States Army. Earned a reputation as a confident and tremendously capable professional with a wealth of expertise in operations, logistics, budget administration and analytical finance specializing in financial budget reporting, analysis, and project management.

EDUCATION

Columbia College, Bachelor of Science in Business Administration and Finance – Dec 1986. Alabama A&M University, Master of Science, Business Education, May 1996.