Fausto G. Buitron - Danbury, Connecticut - Phone: 203-***-**** Email: ad3a12@r.postjobfree.com

SUMMARY:

A skillful Technical IT professional having ITIL training, analytical, creative and strong problem solving skills. Experience includes providing IT Security Administration, Incident and Problem management tracking, strong root cause analysis skills for prompt ticket/issue resolution. I possess strong concise communications skills to provide exceptional internal/external customer and end user support. I am a quick learner, and ready to learn new skills and applications. My skills also include user and administrative level support for Service Now and various computer applications and computer operating system platforms.

EXPERIENCE AND ACCOMPLISHMENTS:

Rain Carbon Incorporated (Global Headquarters), Stamford CT 11/2019 – 12/2023

Technology Support Specialist and Administrator

Hired to provide prompt and attentive Technical Support to the Senior Management Personnel located at this Global Corporate Headquarter site. Personnel included the Owner and CEO, The President, Executive Vice President, Chief Financial Officer, Director of Corporate Communications and Public Relations, Senior Corporate Legal Counsel, Director of Global Logistics and Integration, and Office Manager and Executive Assistant to the President of Rain Carbon Inc.

●Provided immediate Technical support with Corporate Executive Boardroom Communications issues.

●Completed relocation of office computer equipment (internal office moves).

●Assisted office personnel with support issues with Windows Applications & Windows Systems.

●Troubleshoot and resolve hardware and application issues on both laptops, PC’s, and printers.

●Perform PM/repairs on laptops, PC’s, office printers as needed, also reimaged laptops as requested.

●Completed all scheduled upgrades and replacement of all office Network Switches and WAP’s,

●Maintained and replaced internal batteries of racked UPS units.

●Worked with external vendors to request support assistance to resolve issues or schedule a visit.

●Established and implemented automatic backup secondary internet feed, to ensure network availability.

●Assist corporate staff to understand usage and concepts in advanced technologies.

●Provided assistance as backup to the office manager for all tasks requested.

●During the Pandemic, I provided assistance with providing onsite technical support, and /or delivery of replacement office components.

●When the Pandemic was declared, I labeled and packaged all computer hardware, Cables, monitors, docking stations, wireless keyboard and mouse to ensure that personnel could work from home/remotely.

Robert Half Technology, Stamford, CT 02/2019 – 11/2019

IT Support Specialist/Office Admin Assistant – (Consultant) – (Client: Rain Carbon) – Stamford, Connecticut

Responsible for providing Technical Support at various locations in the areas of: Helpdesk Support, User Training, Windows PC Support, Windows Application Support, Network Support, Security Support, LAN Cabling, Problem Determination and resolution, and Documentation.

●Helpdesk, User Support, User Training is provided as requested.

●Complete relocation of office computer equipment (office moves), and special projects as requested.

●Provide support with Windows Applications & Windows Systems,.

●Troubleshoot and resolve hardware and application issues on both laptops and PC’s.

●Perform PM on laptops and PC’s, also reimaged laptops as requested.

●Work with external vendors to request support assistance to resolve issues or schedule a visit.

●Assist corporate staff to understand usage and concepts in advanced technologies.

Artech Information Systems LLC @ IBM, Southbury, Connecticut 08/2018 – 09/2018

Production Operations Analyst (Consultant)

Responsibilities include monitoring the processing of jobs and tasks to ensure the successful execution, and completion of processes in both the Pseudo-production and live production environment. Promptly provided troubleshooting and problem resolution skills to ensure that processing flows complete within an agreed time frame (SLA) with the client.

●Provide prompt resolution of problems encountered with batched flow processes.

●Work with Team Lead to resolve advanced Incident and Problem ticket issues.

●Provide a response and support for various application related questions.

SKILLS: Maximo Ticking System, Tivioli, Windows, Linux, Unix, MS-Word, MS-Excel, Lotus Notes,

SameTime Chat, and proprietary and confidential internal software applications

Artech Information Systems LLC @ IBM, Southbury, Connecticut 06/2018 – 08/2018

Service Desk Analyst (Consultant)

Provide prompt and outstanding customer and end user service desk support, ensuring that customers and

end users receive a wonderful and satisfying experience after contacting the service desk for assistance.

●Perform required Service desk tasks such as providing customer and end user support.

●Assist users and customers to troubleshoot and resolve issues.

●Complete User administration requests (create userids, password reset, grant access, etc..).

●Respond to user and customer requests received via email messages, phone calls and chat.

●Open and provide follow-up to Service Requests, Incident, Change and problem tickets.

SKILLS: Maximo Ticketing system, Tivioli scheduling system, Windows, Linux, Unix, MS-Word,

MS-Excel, Lotus Notes, SameTime Chat, and proprietary and confidential internal software applications.

Cotiviti LLC, Wilton Connecticut 05/2017- 06/2018

Production Control Analyst

Monitor daily production environment and provide prompt resolution to problems and incidents to maintain

expected SLA’s. Provide maintenance and support for windows server application environment. Enhance

knowledge of other systems, application, processes and environments to improve the level of support

provided.

●Reduced down time by implementing alerts for critical corporate server applications and processes.

●Provided support to BMC-Control-M batch scheduling environment.

●Used strong root cause analysis skills to enable quick Incident, and Problem event resolution.

●Provide Technical Support to all users in other departments as needed.

●Completed software application deployments, installations, and configurations on Windows Servers.

●Established, updated and maintained documented procedures for the department.

●Provided support via UNIX line commands, along with scripting to process requests within the Linux\Unix environments.

Major Accomplishments: Mastered the task of Server Software Deployments within 3 months.

Documented the procedure on how to perform pre and post Monthly Windows patching validation tests.

Following 4 months of joining, provided training to newly hired employees. Received my first Kudos

Awards for Outstanding Software Deployment Support, following 2 months of joining the company.

SKILLS: FTP, SQL, MicroSoft Office (Word, Excel, Powerpoint, Outlook), Windows, Windows Server,

UNIX, RDP, Control-M, Sharepoint, Windows IIS, Solarwinds-Orion, Service Now ticketing system.

Visiting Nurse Service of New York, New York, New York 02/2002 – 03/2016 Production Operations Specialist \ Senior Data Center Analyst

Completed special projects, provided technical analysis and reporting to the Manager of the Data Center.

Provided RACF security Administration for the mainframe environment, and maintained the security

access security levels within applications. Assisted all users, internal and external customers, all mainframe

and PC users to resolve any issues.

●Principle liaison in communication between Mainframe and Open System Platform users.

●Upgraded and maintained PC and Windows server software.

●Performed RACF User Administration, DataSet File level access, and monitoring of access violations.

●Successfully Completed ITIL Foundation Training.

●Implemented creative ideas to successfully optimize the processing of all production processes.

●Completed Service Now Administration Training and assisted in the Implementation of Service Now.

●Perform data file conversions, data merging and data manipulation as requested.

●Worked extensively with MS-Excel formulas, vlookup and pivot tables to analyze data for reporting.

●Developed SQL queries on various MYSQL database tables to extract data for analysis and reporting.

●Tested and analyzed new applications, and provided quality assurance testing as needed.

Major Accomplishments: Saved the agency approx. $3 million per year by implementing an electronic

report distribution system, and $1.5 million per year through the

implementation of a less expensive production job flow scheduling system.

SKILLS: FTP, MYSQL, SQL, UNIX, MicroSoft Office (Word, Excel, Powerpoint, Outlook), Customer

Support, Internal End User Support, Vendor Support, Strong Problem Analysis and resolution skills, Strong

Communications Skills, Quick Learner, Windows, Windows Server, TSO, JCL, CLISTs, RACF,

CA-Jobtrac, CA-Endevor, SEA-CSAR/TMAN/CPC, Active Directory Inquiry, Service Now ticketing

system.

2007 ESPIRIT Award * Recipient - The highest award possible at the Visiting Nurse Service of New

York, presented to me for being recognized by colleagues as providing excellent technical support and

always ready to assist, by finding solutions to problems and situations which seem practically impossible

to resolve or accomplish.

* ESPIRIT AWARD - The ESPRIT Award honors staff members who live by the VNSNY values. The award takes

its name from the acronym formed by the following six values: Excellence, Service to Customer, People, Fiscal

Responsibility, Initiative, and Teamwork.

ADDITIONAL EXPERIENCE:

Production Control Specialist, Consultant – STS Tech Temps – New York City, NY 2001- 2002

Software Distribution Specialist, Consultant - Perot Systems / UBS Warburg, Stamford, CT 2000 - 2001

Operations Specialist, Consultant - Perot Systems/ UBS Warburg, Stamford, CT 1999 - 2000

Operations Control Analyst, GE Capital - Retail Financial Services, Stamford, Connecticut 1998 - 1999

Production Control Analyst, Consultant - Perot Systems/ Swiss Bank, Stamford, CT 1998

Production Control Analyst, Consultant - GE Capital - Retail Financial Services, Stamford CT 1997 - 1998

Database Administrator (Informix) - NetValue, Inc-Stamford, CT 1997 - 1997

Production Control Analyst -Caldor Corporation -Norwalk, CT 1993 - 1997

Database Administrator (Teradata) - American Airlines -Dallas-FT Worth, TX 1992 - 1993

Production Support Analyst/Database Administrator (Teradata) – Citicorp POS -Stamford, CT 1987- 1992

Production Control Specialist - General ReInsurance – Stamford, CT 1985 - 1987

Computer Operator II - Guideposts - Carmel, NY 1984 - 1985

Production Control Specialist - Duracell USA – Bethel, CT 1982 - 1984

Non-Technical Languages: Bi-Lingual - Fluent in English & Spanish.

EDUCATION:

Computer Processing Institute - Diploma in Computer Operations and Administration

Danbury High School – College Preparation – Advanced Biological Sciences and Theoretical Chemistry

Company sponsored training course in the following topics:

Project Management, Change Management, SAS Fundamentals, SAS Programming, Database Administration, Data Relational Modeling, JCL Usage and IBM Utilities, Mainframe RACF Security Administration, CA7 End User training, UNIX Shell Scripting, SQL Fundamentals, Service-Now Administration.

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