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Customer Service Supply Chain

Location:
Irvine, CA
Salary:
140000
Posted:
February 02, 2024

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Resume:

Jeff Blaschko

Irvine, California ***** 949-***-**** ad3a0k@r.postjobfree.com

www.linkedin.com/in/jeff-blaschko

SUMMARY

I have a unique combination of industry experience in transportation, terminal operations, and logistics. I possess extensive management and leadership skills running businesses and managing teams in supply chain enterprises including sales and operations.

Most importantly, I have the high energy and commitment necessary to make an immediate and effective contribution.

SKILLS

Customer Contract Creation - Sales– Negotiation – Implementation – Review Management – Leadership Cost Accounting Logistics Shipping Stevedoring Maintenance and Repair Dispatching/Drayage Equipment Management Metrics/KPIs Budgeting Invoicing Navigation Ship Stowage/Stability Safety ISO Processes

Manifests/Documentation Hazardous Materials Special Cargo Legal – Regulatory - Audit Compliance Databases/SQL Microsoft Office MS Access/Excel Proficency Labor Relations KEY ACCOMPLISHMENTS

• Created, implemented, and improved internal and external customer relationships, supply chains, and contracts, including steamship lines (ONE, Yang Ming Line, Cosco, and Pasha Hawaii), trucking companies

(Sea-Logix and Sea-Land Motor Freight), shippers/consignees (Walmart, Target, and Agmark), and other industry providers/vendors.

• Provided continuous overview of expectations with KPIs, scorecards, prompt customer service reporting, solutions, and follow-up. Addressed team performance in weekly reviews and training.

• Implemented ISO work processes for terminal /depot operations, including regular external auditing and feedback to improve overall efficiency and quality of service.

• Created critical information management systems from the ground up, including berth and crane scheduling, cargo inventory optimization, labor costing, business statistics/analytics, P&Ls, and customer service performance. Tracked 15,000 to 20,000 cargo containers daily.

• Optimized drayage processes between the ports of Long Beach/Los Angeles and local depots.

• Developed and improved invoice and wharfage (dock revenue) generation with superior accuracy (error rate under .01%) and velocity (within one business day) for $200,000,000 in annual revenues.

• Cultivated experience with labor, including International Longshore and Warehouse Union, Teamsters, Office Clerical, and Machinists through the highest level of integrity and close relationships.

• Oversaw close working partnerships, grievance resolution through mediation and arbitration, and contract compliance. Focused efforts on safety, productivity, and work conditions. WORK EXPERIENCE

Hapag-Lloyd Shipping, Long Beach /Los Angeles, CA 2019 - 2023 Senior Port Terminal Operations Manager

Created and managed company’s port terminal operations relationships, equipment control, and maintenance / repair activities for the Ports of Long Beach and Los Angeles; supervised ten staff members.

• Responsible for operations exceeding $200 million. This included ship call and marine terminal management, drayage, container handling, empty equipment repositioning, maintenance performance / cost analysis.

• Point of contact for labor relations for port operations concerning office clerical and longshoremen. Also oversaw contract / customer reviews and coordination with partner steamship lines for port operations. Universal Logistics Holdings, Los Angeles, CA 2018 Terminal Manager - Rancho Dominguez Intermodal Facility Managed and sold intermodal container drayage services for Los Angeles, CA and Las Vegas, NV. Supervised 40 company drivers/trucks and 6 office staff.

• Oversaw sales, safety, customer service, invoicing/costing, facility/equipment maintenance and labor management for a $5 million enterprise.

• Core responsibilities: assessed current business practices, KPIs, P & Ls, and implemented a new business plan and processes to improve terminal efficiency (operating ratio) and customer service. Ports America /Marine Terminals, Los Angeles, California 1998 – 2018 Senior Terminal Manager - West Basin Container Terminal 2001 - 2018

Created, sold, and managed operations, processes, and tools for informed business decisions based on labor

/capital resources / costing v. revenue as well as budget, P&L, production, and terminal volumes. Key point of contact for labor relations /contract implementation at the terminal. Tracked and resolved customer service issues as well as defined and prioritized the terminal’s customer relationships into comprehensible and attainable objectives.

• Led and enabled management and unionized teams strengthening core partnerships through concerted and positive exercise of comprehensive and practical solutions.

• Managed $50,000,000 budget, including both operating and capital expenditures.

• Managed and tracked terminal and ship operations with comprehensive database reports as well as qualitative summaries.

• Developed and improved statistical, financial, and customer service functions/processes.

• United and streamlined terminal functions/processes for customer utility. Defined and set policy/expectations.

• Measured and monitored the entire business model based on standard KPIs.

• Communicated, educated, and trained both unionized and management staff.

• Provided input/feedback. Enabled team to satisfy customer relationships through servant leadership. Facilitated professional customer relationships, including the startup of West Basin Container Terminal, Yang Ming Line, China Shipping/COSCO, and other customers. Marine Manager 1998 - 2001

• Managed stevedoring operations for berth LA-121/126. EARLIER WORK EXPERIENCE

Sea-Land Service, Long Beach, California

• Ship Planner/Marine Superintendent/Truck Manager - Dispatcher, Long Beach, California MILITARY SERVICE

US NAVY, San Diego, California and Charleston, South Carolina - Surface Warfare Officer EDUCATION

Bachelor of Science (Marine Transportation) Third Mate License, Unlimited Tonnage United States Merchant Marine Academy, Kings Point, New York Accounting Certificate - Irvine Valley College (both Financial and Management Accounting)



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