Michael Olowu

***** ******* ******, ***. ***, Hawthorne, California, 90250.

323-***-****

ad39zr@r.postjobfree.com

An astute business leader with 10+ years of experience in leadership, strategy, team building, relationship management, teamwork and business skills. I Possess a Masters’ degree with a focus on Leadership and Management. I have an outstanding reputation for details and cultivating partnerships between vendors, partners and customers. I am an excellent communicator with strong people skills and proven record of innovation. An initiative-taker accustomed to high pressure environments and meeting deliverables on time and within budget looking to leverage relationship management expertise and experience into an executive role.

PROFESSIONAL EXPERIENCE

CVS Pharmacy – Pacific Palisades, California. Shift/Operations Manager/Service Captain and Brand Ambassador (December 2022 to date) – Store manager functions, regulatory compliance functions, book-keeping, mentoring and leadership training functions, customer service and sales.

Bank of America El- Segundo, California. Relationship Banker (September 2020 to September 2022) - Using the Touch Point software for sales, service of bank’s products and services (checking and savings accounts, CD, personal and business credit cards etc.), opening personal and business accounts for sole proprietors, partnerships and C and S corporations, applied and got approved for business credit cards and lines of credit; cash handling functions, developing and cultivating relationships in relation to retail banking; collaborating with business consultants and credit associates to exceed branch and region’s revenue targets and achieve sales objectives; perform end of day reconciliation of payment and disbursement instructions, processing SPO (stop payment order) ATM, vault and branch operations (ensuring accuracy in processing deposits and other transactions), cash handling functions; EOD activities, assisting with weekly, monthly and quarterly reports, ensuring compliance with Banks’ policies and procedures and customer service.

Bank of the West City of Commerce, California.

Universal Banker (January 2018 to September 2020) Accounts opening, closing, sales and marketing of banks’ products and services, vault and ATM operations, relationship management and cash handling function.

CVS/Pharmacy Brentwood, Los Angeles, California.

Front Store Associate (May 2017 to July 2019) Customer service and cashiering functions, cash control and store management functions.

Telecom Solutions Upland, California.

Accounts Manager (February 2017 – May 2017) Cold calling based on leads from Frontier Fios Communications, marketing and sales of home phone, television and internet services and accounts management including customer service.

Afflatus Limited (July 2011 – August 2017) Lagos, Nigeria.

Managing Director/CEO- Oversaw all operations and business activities to ensure they produced the desired results and are consistent with the overall strategy and mission. Made high-quality investing decisions to advance the business and increase profits. Ensured adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics. Administration, hiring and training of employees.

EDUCATION

The University of Sunderland, United Kingdom. England, United Kingdom - B.A Hons with a concentration in Business and Management.

Western Governor’s University, Utah, United States of America - Master of Science with a concentration in Management and Leadership (2019).

Awards

Employee of the month – CVS Pharmacy, Pacific Palisades, November 2023 to January 2024.

As the service captain at CVS Palisades I increased the Net Promoter Score from 30% to 66% in 2023.

Global Recognition – Bronze Award (Q1 2022), Silver Award (Q4 2021) Bronze Award - Bank of America – (Q3, 2021).

Five-Star Recognition Award – Bank of America, (Q2, 2021).

All Star Awards Winner (Bank of the West, Q1 and Q2 2020), Diamond Awards (Customer service,2018 and 2019).

Valedictorian (Best Student Award) - The University of Sunderland, United Kingdom and Employee of the month (September to November 2017) – CVS Pharmacy, Brentwood, Los Angeles.

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