Akasha Zahid

North Great River, NY *****

631-***-**** / ad39z6@r.postjobfree.com

Summary:

Having more than dedicated Site Supervisor willing to go above and beyond for participants. Applying disease control and health promotion principles and methods which includes interviewing, case management, and data analysis. Conducting health risk assessments of varying degrees of difficulty in a school health program, ranging from basic case management. Well-versed in recognizing for delivering outstanding patient service and care. Collaborating with multidisciplinary team of physicians, nurses and therapists to ensure comprehensive patient care. Assisting in administrative work, including patient billing, input and database management. Committed to meeting deadlines and maximizing my abilities in project management, teamwork, providing exceptional customer service, and creating long-lasting relationships with clients

Skills:

Case Notes

Program Development

Operations management

Supervising expertise

Training Initiatives

Administrative Support

Case Coordination

Inventory

ability to oversee large case loads

Microsoft and salesforce

Ability to train staff and participants

Programs and Procedures

Excellent written and verbal Communication skills

Social Work

EPICs

EMRs

Medical Office Administration

Inventory Control

Clinical Office Procedures

Medical Terminology, Medical Emergencies

Ability to provide first aid procedures for common injuries.

Type 35 wpm

Education:

Hofstra University - Hempstead, NY Dec 2019

Master in Healthcare Administration

Stony Brook University - Stony Brook, NY Aug 2013

Bachelor of Science in Biology

Suffolk Community College - Selden, NY Aug 2011

Associates of Science in Biology

Experience

Internal Medical Associates -Massapequa, NY Nov 2020 to Current

Site lead/Office manager

Manage central office operation and administrative staff in various responsibilities in ensuring all New York City health staff are in compliance with trainings and certifications.

Apply disease control and health promotion principles and methods which includes interviewing, case management, and data analysis.

Conduct health risk assessments of varying degrees of difficulty in a school health program, ranging from basic case management.

Trained employees on the value of extending respect, sensitivity, and empathy to diverse populous of clients/staff.

Created workflow for client and staff conflict resolution using a nonjudgmental and non-aggressive methodology

Maintained daily communication with agents; served as a mentor, source of knowledge, and overall point of contact

Hosted daily team huddles, skill-based coaching, reviews, call-based scenario simulation, and employee evaluations

Streamlined compliance training on how to handle confidential information under HIPAA guidelines

Established schedules and check-ins with agents; monitored attendance and performance via remote monitoring software

Resolved data errors on productivity reports, employee and client files.

Conducted quality assurance monitoring, safeguarded data, and entered into Salesforce

Provided leadership with feedback on new protocols, data collection tools, and enhancements on Test and Trace performance

Education on community health-related needs and concerns of patients, family members, and caregivers

Monitored timekeeping and processed payroll, confirming the accuracy of hours and entry for timely processing

Supported and triaged calls escalated to the Supervisor’s queue ensuring the highest level of customer service satisfaction

Lead, developed, and engaged performance in a remote environment. Oriented agents on Case Investigation Call Center objectives.

Managing the daily office flow and managing multiple specialists in a busy practice.

Manage Inventory and supplies.

Island Eye Surgicenter - Westbury, NY Aug 2019 to Aug 2020

Administrator

Preparing for AAAHC and TJC accreditation reviews.

Attending interviews and conference calls.

Responsible for working, managing, and executing multiple projects.

Chalk out budgets for effective hospital health management and undertake accounting, reporting and analysis functions to benefit the organisation and its patients

Maintain both the financial and organisational running of the facility as a hospital administration officer

Adapt to and learn the dynamic technological advances in the medical industry and adopt the same.

Prepare work schedules

Maintain organized medical and employee records.

Collect and maintain data and files.

Ophthalmic Consultants of Long Island - Garden City, NY May 2017 to May 2020

Medical Assistant / Certified Scribe (OSC)

Directly working with doctors and assisting doctors with surgeries, scribing for several doctors.

Helps patients by providing information, services, and assistance.

Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating.

Update and file medical records and insurance reports.

Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.

Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.

Saves doctors’ time by helping with office procedures.

Solar Grid -Bay Shore, NY Sep 2016 to May 2017

Manager, Sales Director

Sells products by implementing national sales plans.

Supervises regional sales managers.

Determines annual unit and gross-profit plans by implementing marketing strategies, analysing trends and results.

Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories and projecting expected sales volumes and profit for existing and new products.

Implements national sales programs by developing field sales action plans.

Maintains sales volume by tracking changing trends, economic indicators, competitors and supply and demand.

Portsmouth Public Clinic - Dominica, West Indies Jun 2015 to Aug 2016

Scribe Management

Working with patients, doing patient house visits, scribing, and organizing volunteer teams.

Prepares and assembles medical record documentation/charts for physician(s).

Enters the patient room with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications.

Ensures medical record compliance by self-documentation attestation.

Updates patient history, physical exam, and other pertinent health information in the patient

Subway Restaurant -East Islip, NY May 2010 to May 2015

Manager

•Checking inventory, managing a team, creating schedules, hiring, training, and reviewing reports.

Resolves customer complaints in a courteous, businesslike and timely manner.

Provides DM or Store Manager with current and future hiring needs.

Uses recruitment techniques to attract potential new employees.

Utilizes all tools for selection process when hiring for the store.

Ensures new employees are properly trained on all aspects of the restaurant.

Checks food preparation and dining areas for cleanliness.

Medical and Chiropractic Care - Brentwood, NY Dec 2013 to Jan 2015

Manager

Assisting the doctor with patient care, handling a busy office and patient services.

Helps patients by providing information, services, and assistance.

Maintains medical supplies inventory and performing preventive maintenance to keep medical equipment operating.

Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.

Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.

Saves doctors’ time by helping with office procedures.

Southside Hospital - Bayshore, NY Mar 2013 to Aug 2013

Volunteer Clerk

Uses patient intake and electronic medical records (EMR) software.

Schedules appointments, procedures, and transportation.

Answers the phone and directs calls.

Orders new supplies and equipment.

Makes photocopies and faxes documents.

Completes other administrative work as needed.

Collaborates with medical and administrative staff.

Maintains the confidentiality of all patient records.

Long Island Jewish Hospital - New Hyde Park, NY Aug 2011 to Jan 2012

Physician Shadowing

Delegate tasks to nurses and staff.

Conduct routine and sports physicals.

Hire, manage, and supervise employees.

Respond to patient questions and health concerns.

Prescribe medications and suggest lifestyle changes.

Review and retain orderly and well-kept patient records.

Contact this candidate