Summary

Skills

Experience

MuNia McIntyre

San Antonio TX

832-***-****

ad39yw@r.postjobfree.com

Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

Account Updating

Data Collection

Product Knowledge

Problem Resolution

Computer Proficiency

Problem-Solving Abilities

Typing 60 WPM

Ability To Multitask & Prioritize Task

Written & Oral Communication

Computer Proficiency

Trend Tracking

Production Monitoring

Data Entry

Quality Assurance

Technical Support

Call Control

Complaint Resolution

Payment Processing

Professional Phone Voice

Documentation and Reporting

Resolving Issues

Database Research

Data Gathering

August 2023

to

January 2024

Aisin Manufacturing San Antonio, TX

Team Lead

Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.

Trained new staff in relevant processes and procedures. Delegated daily tasks to team members to optimize group productivity. Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Identified opportunities for process improvements, implementing changes when required.

Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

Held regular one-on-one coaching sessions with staff members to encourage personal development.

Conducted thorough quality checks to verify conformance to specifications. Documented production levels and materials used to keep management informed. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Education and Training

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Oversaw quality control to identify inconsistencies and malfunctions. October 2021

to

August 2023

Sitel Spartanburg, SC

Customer Service Representative

Answered customer inquiries and provided accurate information regarding products and services.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Provided excellent customer service to resolve customer complaints in a timely manner.

Maintained customer satisfaction

Answer customer telephone calls in a promptly to avoid on-wait times Preformed data entry on customer names, addresses, & etc Answered 100+ inquiries daily

Utilized product knowledge to answer customer queries & upsell products. Accurately respond to inbound phone calls using designated script, active listening skills and extensive product knowledge to solve customer queries. June 2018

to

September 2021

Foot Locker Distribution Junction City, KS

Team Leader

Maintained a positive work environment that promoted collaboration between team members.

Offered training and support to keep team members motivated and working toward objectives.

Delegated daily tasks to team members to optimize group productivity. Monitored daily workflow to ensure adherence to established policies and procedures.

Completed day-to-day duties accurately and efficiently. Used basic wearhouse tools such as, Dollie's, RF guns, pallet jacket & Etc Identify and solve problems that may arise during the shift such as equipment malfunctions and other unexpected delays

Helping with inventory management tasks, such as tracking inventory levels conducting audits, and ensuring accurate counts

Staying in constant communication with warehouse management, other team leads, and associates

Enforce safety protocols conduct safety training and address any safety concerns Training new hires and help develop their skills with on-the-job training Safety training

Providing guidance and ensuring that team members are working efficiently and effectively

2018 Southside High School Greenville, SC

High School Diploma

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