Customer Service Inside Sales
Resume:
Rebecca Kemp
Novi, MI ***77
*****.********@*****.***
SUMMARY:
Diverse and polished customer service/inside sales coordinator, brand ambassador and product specialist, with strong people and computer skills. Experienced in automotive as well as commercial products. Recognized as top sales producer nationwide. Seeking direct hire with a well established company.
SKILLS:
Customer Service
Sales Support
Microsoft Office Products
Sales Force
J.D Edwards
Sage
Global Shop
Pricing
Quoting
Purchasing
Scheduling
Sales Negotiation and closings
Experience:
PLM/Account Manager
June 2022 - Dec 2022
V-Converter
Performed material analysis for upcoming orders. Responsible for purchase order processing. Interacted daily with the customer by providing order status. Conducted weekly meetings with production to establish part quantities and shipment dates.
Brand Ambassador Sales Experts Inc.
February 2014 – 2022
Promotes specialty brand name products at special events.
Interacts directly with customers to understand their needs and help identify what product would be most beneficial.
Customer Service/Inside Sales Support to Automotive and Manufacturing Companies
(Contractor) December 2013 - February 2014
Adecco Group and Manpower Staffing
Liaison between the customer and sales team
Review and input of all pertinent data of purchase orders, verify shipping dates with customer
Perform cost analysis and price breakdowns for quoting process
Create databases to maintain and track all pertinent cost information in material and labor
Provide all necessary support and documenting for the Sales Representatives
Customer Service/Pre-close Specialist (Contractor)
September 2011 – December 2013
Title Source Inc
Customer Service Representative for J.P. Morgan Chase
Performed all necessary Inside sales support for loan officers,
Maintained all transactions using the Atlas database system.
Provided all cost breakdowns to customers to enable subordination and ensure closings.
Customer Service/Inside Sales for Automotive Clients and Manufacturing Clients
Adecco Contractor
June 2005 – October 2011
Customer service and inside sales support for automotive and manufacturing companies.
Provide support using various databases for order entry, pricing, quoting and purchasing.
Represented Adecco in agency selection where as a result, Adecco was awarded the entire Nuemann Homes account.
Sales and Service Department Support- Purchasing Agent (Contractor)
December 2004 – May 2005 (contract position)
Atlas Copco Tools & Assy,
Created and maintained databases to perform cost analysis for materials, labor hours, parts used and repair services.
Promoted to Purchasing within one month.
Researched vendors to obtain the best product, price, availability, and delivery.
Continuously monitored cost efficiency and reported margins to the sales department.
Created and implemented an internal database to maintain accurate, up to date inventory levels after performing physical inventory count.
Input of all approved purchase orders from vendors as well as interdepartmental purchase requisitions.
Customer Service Care Advocate (Contractor)
Perot Systems
January 2002 – September 2003
Represented Volkswagen of America in their Call Center by handling queued incoming phone using exceptional customer service.
Used effective listening skills and problem solving resolution techniques to identify and interpret customer’s needs or concerns.
Produced thorough and accurate documentation of all problems and issues and handled case follow-up when necessary.
Scheduled repair services and cost breakdowns to service managers.
Tour Coordinator, Charitable Contributions Advocate
DaimlerChrysler World headquarters
August 1997 – January 2002
Provided all administrative support to the manager of the Charitable Contributions Department.
Participated in obtaining funding for 501C3 organizations and the matching gift program for higher education.Managed all aspects of providing tours and hosting events requested by corporate officers of the world headquarters.
Demonstrated excellent communication skills by providing presentations for incoming visitors such as the media, government, and special interest groups.
Customer Service Specialist
Polyflex Precise Polymers
February 1993 – August 1997
Head of Customer Service and Inside Sales
Managed and processed all incoming purchase orders for GM, Chrysler, Ford and commercial customers.
Provided outstanding customer service by providing pricing, delivery dates, answering technical questions and following up on orders until Point of Delivery.
Provided support to entire outside sales force including cost analysis to determine price increases.
Arranged logistics for commercial accounts and provided all necessary paperwork for shipping.
EDUCATION:
Oakland Community College
Liberal Arts GPA 3.93 - 32 Credit hours completed
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