Rebecca Kemp

***** ********** ****.

Novi, MI ***77

248-***-****

ad39yq@r.postjobfree.com

SUMMARY:

Diverse and polished customer service/inside sales coordinator, brand ambassador and product specialist, with strong people and computer skills. Experienced in automotive as well as commercial products. Recognized as top sales producer nationwide. Seeking direct hire with a well established company.

SKILLS:

Customer Service

Sales Support

Microsoft Office Products

Sales Force

J.D Edwards

Sage

Global Shop

Pricing

Quoting

Purchasing

Scheduling

Sales Negotiation and closings

Experience:

PLM/Account Manager

June 2022 - Dec 2022

V-Converter

Performed material analysis for upcoming orders. Responsible for purchase order processing. Interacted daily with the customer by providing order status. Conducted weekly meetings with production to establish part quantities and shipment dates.

Brand Ambassador Sales Experts Inc.

February 2014 – 2022

Promotes specialty brand name products at special events.

Interacts directly with customers to understand their needs and help identify what product would be most beneficial.

Customer Service/Inside Sales Support to Automotive and Manufacturing Companies

(Contractor) December 2013 - February 2014

Adecco Group and Manpower Staffing

Liaison between the customer and sales team

Review and input of all pertinent data of purchase orders, verify shipping dates with customer

Perform cost analysis and price breakdowns for quoting process

Create databases to maintain and track all pertinent cost information in material and labor

Provide all necessary support and documenting for the Sales Representatives

Customer Service/Pre-close Specialist (Contractor)

September 2011 – December 2013

Title Source Inc

Customer Service Representative for J.P. Morgan Chase

Performed all necessary Inside sales support for loan officers,

Maintained all transactions using the Atlas database system.

Provided all cost breakdowns to customers to enable subordination and ensure closings.

Customer Service/Inside Sales for Automotive Clients and Manufacturing Clients

Adecco Contractor

June 2005 – October 2011

Customer service and inside sales support for automotive and manufacturing companies.

Provide support using various databases for order entry, pricing, quoting and purchasing.

Represented Adecco in agency selection where as a result, Adecco was awarded the entire Nuemann Homes account.

Sales and Service Department Support- Purchasing Agent (Contractor)

December 2004 – May 2005 (contract position)

Atlas Copco Tools & Assy,

Created and maintained databases to perform cost analysis for materials, labor hours, parts used and repair services.

Promoted to Purchasing within one month.

Researched vendors to obtain the best product, price, availability, and delivery.

Continuously monitored cost efficiency and reported margins to the sales department.

Created and implemented an internal database to maintain accurate, up to date inventory levels after performing physical inventory count.

Input of all approved purchase orders from vendors as well as interdepartmental purchase requisitions.

Customer Service Care Advocate (Contractor)

Perot Systems

January 2002 – September 2003

Represented Volkswagen of America in their Call Center by handling queued incoming phone using exceptional customer service.

Used effective listening skills and problem solving resolution techniques to identify and interpret customer’s needs or concerns.

Produced thorough and accurate documentation of all problems and issues and handled case follow-up when necessary.

Scheduled repair services and cost breakdowns to service managers.

Tour Coordinator, Charitable Contributions Advocate

DaimlerChrysler World headquarters

August 1997 – January 2002

Provided all administrative support to the manager of the Charitable Contributions Department.

Participated in obtaining funding for 501C3 organizations and the matching gift program for higher education.Managed all aspects of providing tours and hosting events requested by corporate officers of the world headquarters.

Demonstrated excellent communication skills by providing presentations for incoming visitors such as the media, government, and special interest groups.

Customer Service Specialist

Polyflex Precise Polymers

February 1993 – August 1997

Head of Customer Service and Inside Sales

Managed and processed all incoming purchase orders for GM, Chrysler, Ford and commercial customers.

Provided outstanding customer service by providing pricing, delivery dates, answering technical questions and following up on orders until Point of Delivery.

Provided support to entire outside sales force including cost analysis to determine price increases.

Arranged logistics for commercial accounts and provided all necessary paperwork for shipping.

EDUCATION:

Oakland Community College

Liberal Arts GPA 3.93 - 32 Credit hours completed

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