Dear Hiring Manager,

This letter is to express my interest in the position available with your company. Based on my experience in management, customer service, quality assurance and my strong desire to build a career path for me within your company, I know that I would be a great asset to your team.

My resume highlights my experience within the roles that I have had the pleasure of working. I also am willing to discuss and go over all of my qualifications that I believe would help strengthen and support your team within your company.

I am very excited about the position available within your company and can also provide references upon request. Thank you in advance for your time and consideration. I look forward to speaking with you soon.

Kind Regards,

Luzcelena Perez

Overview

Dedicated and passionate professional looking to obtain a role that capitalizes on my leadership, team focus, organizational and problem-solving skills. I also am looking to grow my career and contribute to any organizational goals within a company. An ideal career path for me is within a company that offers not only a fast-paced and positive environment but is also within a growing company where I can contribute my skills in a productive and professional manner.

Skills and Proficiencies

Proficient and highly skilled in using and multi-tasking in many platforms that are needed in order to perform daily job duties. Excellent verbal and written communication and team management skills.

Education

Associates Degree

SPC – EXP 2025

High School Diploma

J.W. Mitchell High School – New Port Richey, FL - 2020

Activities & Awards

100% QA Call, Employee of the Month, Boys & Girl Volunteering, Community Volunteering

Experience

Quality Assurance

nTherm, LLC: Clearwater, Florida

-Verified calls after sales made by sales representatives and conducted Quality Assurance grading on calls conducted by telephone representatives.

-Managed 2/3 teams with 12-18 representatives and 4-6 calls per representative each week.

-Graded Sales calls and interacted with each Supervisor via meetings and e-mails to discuss QA calls.

-Tracked Sales, Auto Fails, Areas of opportunities and strengths per call.

Customer Service

nTherm, LLC: Clearwater, Florida

-Responsible for answering phone calls, and building sustainable relationships and trust with customer accounts through open and interactive communication.

-Responsible for providing accurate, valid and complete information by using the right methods/tools.

-Responsible for meeting all personal/customer service team sales targets and call handling quotas.

-Responsible for handling customer complaints, provide appropriate solutions and alternatives within the time limits and to provide an adequate resolution.

-Record customer interaction into notes on account while following communication procedures, guidelines and policies.

Lead Shift Supervisor

Pizza-Hut: New Port Richey, Florida

-Responsible for maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards.

-Responsible for managing inventory and responding to customer feedback and resolving conflicts effectively.

-Responsible for interacting with restaurant guests to gauge satisfaction and improve customer service.

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