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Customer Service Quality Assurance

Location:
Idaho Falls, ID
Salary:
32.00
Posted:
March 11, 2024

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Resume:

Kathryn C. Slusser

ad39y6@r.postjobfree.com

Education

Brigham Young University-Idaho, Rexburg, ID Graduated April 2014

Associate Degree in General Studies

General Education courses with a focus on writing and composition

Brigham Young University, Provo, UT 2004

Coursework included classes in education, math and general studies

Idaho State University, Pocatello, ID 2000-2001

General education courses including English, math, government, and economics

Work Experience

Grocery Outlet, Idaho Falls, Idaho 2022-present

Department lead: Responsible for cosmetics and general merchandise departments. Department sales have increased an average of 10% per month since business opened in July 2022.

Order all merchandise.

Department leader.

Inventory of stock.

Design Store Displays.

Train new employees on proper company procedures to ensure compliance while providing the highest level of customer service.

Northwest Cosmetic Labs, Idaho Falls, Idaho 2015-2022

Quality Assurance Technician: Oversee product packing line. Regularly achieve highest line accuracy and productivity rates for the company.

Ensure items meet quality assurance requirements and are packed correctly and prepared for shipment.

Prepare paperwork documenting results of quality control procedures in a precise manner following all company guidelines.

Problem solve any errors to determine cause and implement solution

Responsible for completing all tasks with a high attention to detail to ensure accuracy and timeliness.

Document all actions including product weight, correct lot code and labeling are on product and that all information is accurate to ensure product is shipped correctly.

Problem solve any errors to determine cause and implement solution.

TJ Maxx, Idaho Falls, Idaho 2014-present

Sales Associate: Provide all aspects of customer service including assistance in locating items, processing purchases and refunds.

Maintain clothing department including stocking new inventory and preparing store displays.

Unpack merchandise and ensure sensors and prices are accurate.

Recognized for achieving highest new credit card enrollment.

Lilly’s Select Consignment Store, Idaho Falls, Idaho 2005-2014

Assistant Manager: Accepted, inventoried, arranged and displayed clothing.

Processed sales transactions.

Prepared consignment payments to individuals and prepared and completed bank deposits in an accurate and timely manner.

Served customers wishing to sell items as well as those interested in purchasing items.

Arranged and managed jewelry trunk shows. Responsible for opening and closing store.

Managed staffing, including hiring of individuals, training new employees, and maintaining all required paperwork related to human resources, including payroll, quarterly taxes and other documents related to business.

Performed all billing and invoicing for business.

Schwendimans Wholesale, Idaho Falls, Idaho 2000-2005

Sales Associate: Performed general accounting duties including recording all sales transactions and reconciled accounts. Responsible for accurate and timely delivery and inventory management.

Received and processed phone orders and ensured orders were accurate.

Called customers to offer product.

Skills and Qualifications

Highly skilled in Microsoft office suite, including Word, PowerPoint and Excel

Excellent at time-management and prioritizing tasks

Goal oriented and able to meet deadlines

High attention to detail with a commitment to quality

Excellent keyboarding skills

Collaborative team player



Contact this candidate