Community Manager Customer Service

CRAIG WESTERVELT

*** ***** ****** *******, ** ***05 · 610-***-****

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Results focused management professional offering 20+ years of progressive leadership experience in the field of Property Management. Team leader and builder focusing on building team members into future leaders.

EXPERIENCE

AUGUST 2020 – DECEMBER 2022

PROPERTY/ COMMUNITY MANAGER- ARBOR MANAGEMENT

*To maintain 100% occupancy, I conducted informational apartment tours.

*Promoted company integrity by keeping accurate and timely rental payments.

*Proactively and in a timely fashion responded to tenant inquiries.

*Efficiently and with impunity conducted the day-to-day operations involving tenants, subcontractors, and other personnel.

*Streamlined services to the tenants to provide a more efficient environment.

*Lowered expenses by 20% by monitoring all infrastructure and building expenses.

*Ensured government financial assistance by enforcing state and local regulations.

*Prepared and executed tenant leases to guarantee 100% occupancy for the building.

*Coordinated with the Service Provider to provide services and entertainment for residents.

* Ensured cash flow for the property by completing tenant re-certifications.

*Inspected resident apartments for housekeeping and physical needs.

*Studied PHFA regulations to continue government assistance for compliance purposes.

AUGUST 2019 – SEPTEMBER 2019

FIELD REPRESENTATIVE SUPERVISOR- U. S. DEPT. OF COMMERCE CENSUS

*Maintained accuracy by selecting and training new Field Representatives.

*Ensured the work completed and time records were accurate.

*Supervised the Representatives for time record accuracy and quality of work.

*Kept an active inventory of all equipment used in field service.

NOVEMBER 2018-MARCH 2019

RETAIL SALES ASSOCIATE– STATE OF PENNSYLVANIA LCB

*Diligently assured that stock levels were displayed completely and orderly for ease of purchase.

*Ensured return to business by providing customer service at a high level.

*Maintained accurate accounting by balancing the daily account records.

JULY 2005-JANUARY 2017

PROPERTY COMMUNITY MANAGER-ALLENTOWN HOUSING AUTHORITY

*Ensured 100% occupancy by conducting apartment tours for potential tenants.

*Collected and maintained accurate rental payment records for up to 1000 units.

*Actively maintained budget records for 5 properties to assure the level of cash flow.

*Provided a high level of customer service by open communication with customers.

*Managed day-to-day operations involving tenants, sub-contractors and other personnel.

*Ensured tenant satisfaction and streamlining service delivery for cost effective operation.

*Monitored all infrastructure and building expenses and reviewed and approved invoices.

*Enforced HUD, PA state and local regulations through open communications with all agencies.

*Prepared and tried landlord/tenant cases before the PA Judiciary at a 95% rate of success.

MARCH 1999-JULY 2005

RESIDENT INITIATIVE COORDINATOR/ASSISTANT MANAGER- BERKS COUNTY HOUSING AUTHORITY

*Ensured government compliance by conducting reexaminations for tenants.

*Ensured high quality of service by conducting unit inspections on over 200 units annually.

MAY 1992-JULY 1997

HEAD START EDUCATION & MEDIATION COORDINATOR- KAUAI ECONOMIC OPPORTUNITY

*Provided high quality education by Developing the curriculum for the Kauai Head Start Program.

*Supervised a staff of sixteen teachers and aides.

*Ensured appropriate teaching and classroom methods by monitoring classroom locations.

*Managed the education component of the Head Start Program for regulation compliance.

*Ensured compliance with all Head Start, State and Local regulations and licensing.

*Managed the courtroom mediation program for the Judiciary of the State of Hawaii.

*Mediated small claims litigation at an above average of 60% success rate.

*Created and maintained records for the Alternative Dispute Resolution Center State of Hawaii.

*Supervised and trained a staff of approximately, 20 volunteer mediators.

EARLY CHILDHOOD EDUCATION, university of hawaii / lihue hi

*Course work in Early Childhood Education including Childhood Development.

*Maintained a 4.0 GPA.

SOCIOLOGY, READING AREA COMMUNITY COLLEGE/READING PA

*Coursework in Sociology including Anthropology, Psychology and English Composition>

*Maintained a 3.75 GPA.

*Dean’s List for Part Time Students.

SKILLS

Operations Management

Staff Development

Policy/Program Development

Staff motivation

Supervision and training

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