Versatile professional serves as first point of contact for patients by

verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

PROFESSIONAL SUMMARY

Bon Secours - Patient Registrar

06/2021 - 11/2023

Center for Rehabilitation and Pain Management - Medical Billing Specialist

12/2020 - 06/2021

Cascades @ Verdae - Medical Technician

02/2018 - 12/2020

WORK HISTORY

• Prior experience in a Medical or health care facility Experience with Windows operating system and software applications,such as Word,Excel,etc

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Experience with computer based health care such as Epic systems

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• Knowledge of federal, state, and private insurance payers

• Knowledge of Medical terminology

• And ICD-9 codes.

Facilitated timely check-in by greeting visitors and establishing purpose of visits.

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Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.

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Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

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Gathered demographic and insurance information to register patients for medical appointments.

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• Arrival of patient for scheduled appointment

Verification of demographics and insurance and collection of payments due for service

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• Updating patients charts online

• Scheduling future appointments.

Maintaining patience personal hygiene, by assisting and giving shower or sponge bath by bed

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SKILLS

• ICD-9

• Dementia Care

• Medical Billing

• CPT Coding

• Epic

• Alzheimer's Care

• EMR Systems

• Insurance Verification

• Medical Terminology

• Medical Coding

• Transcription

• Medical Office Experience

• Patient Care

• Caregiving

• Microsoft Windows Server

• Hospital Experience

• Clerical Experience

• Operating Systems

• Medical Records

• Medical Scheduling

• Senior Care

• ICD Coding

• HIPAA

• Experience Administering Injections

• Customer service

• Computer skills

• Front desk

• Medical receptionist

• Administrative experience

• Office experience

• Multi-line phone systems

• Typing

• Computer literacy

• Organizational skills

• Appointment Scheduling

• Multitasking Capabilities

• Professionalism and Ethics

• Data Entry Expertise

• Medical Terminology Proficiency

• Telephone Etiquette

• Healthcare Software Knowledge

• Computer Literacy

• Payment Collection

• Data Entry

• Customer Service

MELODY TOLLISON E: ad39xx@r.postjobfree.com

P: +1-864-***-****

A: Fountain Inn, SC 29644

Fairview Park Assisted Living - Patient Care Technician 11/2015 - 02/2018

• Reminders of medication times

Assisting with taking patient to and from doctor's appointments as needed, taking them to the grocery store or doing their grocery shopping for them

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• Cooking them healthy nutritious meals as required Devoting quality time with each individual required and requested by family members

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Making sure all their needs are met in a timely manner and professional manner

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• Specialized Senior Care

• Experience with Dementia & Alzheimer's Patients

Process admissions, payments,and insurance, ensuring accurate patient identity for billing systems

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For over a decade I have provided age and culturally specific patient centered care in Rehabilitation settings

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Administered prescribed medications, treatments,and wound care under the direct supervision of a physician implemented appropriate use and management of Medical equipment and ICD-9 codes and proper PPE.

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LANGUAGES

English - Fluent

ASSESSMENTS

Sales skills, Proficient, 01/01/23, Influencing and negotiating with customers

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Administrative support professional fit, Proficient, 02/01/21, Measures the traits that are important for successful administrative support professionals

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Case management & social work, Proficient, 03/01/23, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

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Medical terminology, Completed, 03/01/23, Understanding and using medical terminology

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HR: Compensation & benefits, Completed, 01/01/23, Knowledge of compensation and benefits programs

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Administrative assistant/receptionist, Completed, 01/01/22, Using basic scheduling and organizational skills in an office setting

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Home health aide skills, Proficient, 07/01/20, Providing care to patients in a home setting

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Warehouse safety, Proficient, 06/01/22, Using safe practices in a warehouse setting

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Cleaner fit, Proficient, 05/01/22, Measures the traits that are important for successful cleaners

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Customer focus & orientation, Completed, 12/01/21, Responding to customer situations with sensitivity

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• Work motivation, Proficient, 07/01/20, Level of motivation and

• Administrative Support

• Medical Charting

• Payment Scheduling and Collection

• Epic Systems

• EHR Software

• Adaptability and Flexibility

• Patient Confidentiality

• Computer Proficiency

• Supply Ordering

Hillcrest High School

Simpsonville, SC • 05/1989

High school diploma

EDUCATION

CERTIFICATIONS

• Medical Coding Certification

• Medication Administration

discipline applied toward work

Teamwork: Interpersonal skills, Proficient, 03/01/23, Responding to challenging team situations at work

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Medical billing, Completed, 02/01/23, Understanding the procedures and forms used for medical billing

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Office manager, Completed, 06/01/22, Scheduling and budgeting

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Nursing assistant skills, Proficient, 05/01/21, Providing nursing aid to patients using knowledge of relevant equipment and procedures

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Spreadsheets with Microsoft Excel, Proficient, 12/01/22, Knowledge of various Microsoft Excel features, functions, and formulas

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Filing & organization, Completed, 02/01/23, Arranging and managing information or materials using a set of rules

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Management & leadership skills: Planning & execution, Completed, 05/01/22, Planning and managing resources to accomplish organizational goals

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Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work

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Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues

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Management & leadership skills: Impact & influence, Completed, 05/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives

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Workplace safety, Proficient, 02/01/23, Using safe practices at work

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Protecting patient privacy, Completed, 02/01/23, Understanding privacy rules and regulations associated with patient records

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Early childhood development, Proficient, 03/01/23, Knowledge of the development of children ages 0-3 and of ways to foster that development

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Work style: Professionalism, Proficient, 06/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work

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Front desk agent (hotel), Completed, 03/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data

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