Laney Givens *** Richmond ave Apt *

San Jose CA *5128

206-***-****

ad39xk@r.postjobfree.com

EXPERIENCE

Apple inc.

August 1st 2018 - Present

● Working together with a team to make our coffee bar run as smoothly as possible.

● Making coffee and other beverages.

● Preparing and serving food accordingly.

● Troubleshooting apps and automatic coffee machines..

● Showing Apple employees how to use their Caffe Macs app to order their food and beverages.

● Maintaining cleanliness.

● Taking inventory and restocking.

● Managing our side of the Caffe Macs system on our Ipads in order to keep track of orders, refund employees if needed, ordering more stock for the Espresso bar and kitchen.

● Complete understanding of how to operate ipads and the App.

● Helping visitors new to Apple Park.

● Managing stock downstairs and keeping track of inventory.

● Knowing how to work and manage the free coffee machines separate from the Espresso bar. Fixing them whenever they need maintenance.

● Helping anyone who is in need of directions to navigate the building.

● Always offering a friendly face and good conversation to engineers, designers, etc. who are in need of a much deserved coffee break.

Central Animal Hospital - Campbell CA -Receptionist November 9th 2017 -September 2018

● My duties here were as follows. Answering phones to talk to clients about their pets' health.

● Scheduling appointments based on medical situations.

● Passing on health concerns and medical status to our Doctors.

● Obtaining medical records for each patient from our own hospital as well as others hospitals.

● Downloading and going over lab results with clients and doctors.

● Providing overall information about the hospital and maintaining client accounts.

● Communicating with all staff in the hospital in order to keep things running smoothly and to be able to provide the best possible information and experiences for clients and their pets.

● Cleaning exam rooms before and after appointments.

● Watching surgerys in order to better understand the procedures that are done.

● Calling in prescriptions into clients' choice of pharmacy.

● Learning and maintaining knowledge of medical abbreviations and language.

● Taking payment and keeping balance of client bills and money drawer.

● Going into rooms with estimates and going over procedure options with clients.

● Billing insurance for each client's visit.

● Setting up discharge appointments for dentals and major surgeries.

● Maintaining the overall appearance and friendliness for the front of the hospital.

Peets Coffee and Tea -Santa Cruz, Capitola CA -Barista APRIL 2012 - 2018

● I was a Barista, a Cashier, and a Team Member. I did a great number of multitasking throughout the whole store. This includes, ringing up customers, making beverages, keeping up the overall cleanliness of the store, keeping up with the dishes, stocking supplies, putting away coffee and product orders, adhering to customer needs, and a great deal of cash handling.

● I was in charge of making drinks in a timely and efficient manner, and handing them off to customers in a friendly and inviting way.

● I also answered the phones, answered questions, took larger coffee orders and made sure they were put into the schedule for whenever the customer will come in to pick them up.

● Experience in selling coffee to customers, and assisting and suggesting what they should buy based on their personal taste and interest.

● I upselled certain items that we were promoting at the given time. This could be something from certain coffee roasts to specific food items.

● I kept up on taking tests in order to learn and understand the company's recent and upcoming product, sales tactics, and seasonal beverages.

● I was reliable and had excellent attendance.

Seascape Beach Resort - Aptos

JUNE 2014 -AUGUST 2014

● My job position was as a restaurant Hostess

● I was responsible for answering multiple phone calls at a time, asking customers and guests to wait while I took each phone call in the order in which they were received.

● As a Hostess for the restaurant I reserved tables for guests, made sure those tables were set for the appropriate amount of guests, and then seated those customers at the correct time of their reservation.

● Communicating with the kitchen was a consistent need in order to put in room service orders, communicate with the servers, and occasionally communicate with the chefs.

● Other responsibilities I had but are not limited to, stocking room service and kitchen supplies, making coffee multiple times a day, helping the bussers clear tables in a timely manner in order to seat guests on their reservation time, and handling and balancing out cash and tips correctly at the end of my shift.

Carmen's Latte - Edmonds WA — Barista

APRIL 2008 - MAY 2012

● At Carmen’s latte I was a Barista, and a cashier. I had a great deal of multitasking as I took on multiple rolls all at once. These included, cash handling, drink making, holding a conversation with customers, cleaning everything in the store, stocking needed merchandise, taking out trash, washing dishes, balancing money at the end of the night, and locking up at the end of my shift. Burlington Coat Factory - Edmonds WA - Sales Associate NOVEMBER 2007 - JANUARY 2008

● My job position at Burlington Coat Factory was a Sales Associate, and a Cashier. This was a seasonal position.

● In the fitting room I would assist customers and direct them to a changing room. I would also organize clothing and put them back in the correct sections of the store..

● I would be called over the loudspeaker to be a back up cashier when it got busy, where I handled cash, card, and checks. Oftentimes I would have to price clothing with no tags and find certain items in other departments of the store. At the end of my shift I balanced out my register and was responsible if there was any missing money.

Edmonds Landing Retirement Home - Edmonds WA

OCTOBER 2006 - DECEMBER 2006

● My position at Edmonds Landing was waitressing and kitchen staff.

● I would serve tenants their food in a timely and correct manner while also keeping in mind their dietary needs.

● I not only served them their meals but also kept an eye out for any medical emergencies or quarrels.

● Being a waitress also required me to talk directly with the kitchen and the chefs. I would take orders and give them to the chefs and return for the food after I served another table. Multitasking was a must.

● I also was in charge of resetting tables at the end of meals to get ready for the next meal or the next day, while also cleaning the kitchen before the end of my shift.

EDUCATION

Edmonds Woodway High School - Edmonds WA

SEPTEMBER 2005 - JUNE 2009

● Graduated in June of 2009

● High School Degree Obtained

● Some general college studies.

● Current student for graphic design.

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