Felicia Greene

**** *.* **** ****** Telephone#: 786-***-****

Miramar, FL. 33023 Email: ad39xe@r.postjobfree.com Profile

Independent and self-motivated business professional with a strong customer focus. Excellent communication skills. Ability to communicate diversely to understand customer needs to provide effective results.

Professional Summary

Case Management Relationship Building

Service Oriented Team Player

Customer Service Effective Communicator

Professional Experience

Property Manager July 2018-Present

Venice Cove Apartments

• Oversee and direct the day-to-day operations of staff.

• Ensures resident retention and leasing stay at an all-time high.

• Excellent customer service to all residents, prospects, and staff

• Reviewing financial hardship applications.

• Overseeing the recruiting and training of staff.

• Efficiently manage counseling.

• Planning and structuring the department workflow and staffing.

• Ensure accuracy and time management for all reports. Revenue Cycle Manager February 2018- May 2018

Cadenza Center of Psychotherapy

• Implementing a system to ensure that accurate billing information is entered into the billing system.

• Supervising the Revenue Cycle Department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.

• Managing staff performance by providing regular feedback, performance reviews, and one-on- one meetings.

• Reviewing financial hardship applications.

• Overseeing the hiring and training of staff.

• Efficiently managing patient complaints in respect of billing and collections.

• Planning and structuring the department workflow and staffing.

• Correctly coding diagnoses and procedures.

Patient Account Representative October 2016-July 2017 Complete Collection Service Oakland Park, Florida

• Review and interpret patient statements, balance, and basic knowledge of client contractual terms/agreements (as needed).

• Obtain supporting documentation regarding patient/client follow-up efforts.

• Identify Contractual & Administration adjustment.

• Assist & resolve patient inquiries/Request a 24–48-hour period.

• Hospital billing, EOB translations, account resolution

• Provide patient friendly customer service.

Accounting Clerk June 2014-October 2016

Douglas Gardens CMHC Miami Beach, FL

• Conducts claim audit reviews and determines if claims are appropriately paid in accordance with benefits, contracts and edits, includes review of specific coding and billing guidelines.

• Investigates, researches, and analyzes claims data, applying knowledge of medical or pharmacy policy to determine details of fraudulent or abusive billing activity.

• Serves as a claim’s payment resource; provides claims payment expertise, and claims payment guidance to the team.

• Consults with our clients, physicians, other claims payment resources and contractors as necessary.

• As needed, assists with quality assurance functions, development of medical review guidelines and training • Identifies and recommends opportunities for cost savings and improving outcomes attends conference calls and meetings as requested.

• Review refunds and system adjustment for management approval

• Research and reconcile Unapplied/Misapplied payments and credit balances.

• Follow up with insurance companies to ensure payment, evaluate reimbursements and make appeals when appropriate.

Medical Billing Receptionist December 2010-May 2014 North Shore Hospital Miami, Florida

• Verify accuracy of billing data and revise any errors.

• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

• Operate typing, adding, calculating, or billing machines.

• Answer mail or telephone inquiries regarding rates, routing, or procedures.

• Resolve discrepancies in accounting records.

• Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.

• Contact customers to obtain or relay account information.

• Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.

• Keep records of invoices and support documents

Property Manager December 2007-December 2010

Meek Manor Miami, Florida

• Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.

• Plan, schedule, and coordinate major repairs, and remodeling or construction projects for commercial or residential properties.

• Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

• Act as liaisons between on-site managers or tenants and owners.

• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

• Market vacant space to prospective tenants through leasing agents, advertising, or other methods.

• Prepare detailed budgets and financial reports for properties.

• Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.

• Direct and coordinate the activities of staff and contract personnel and evaluate their performance.

• Meet with clients to negotiate management and service contracts, determine priorities, and discuss the general maintenance, financial and operational status of properties.

• Solicit and analyze bids from contractors for repairs, renovations, and maintenance. Special Skills and Abilities

Technology: Microsoft, Word and Excel, Outlook, PowerPoint, and QuickBooks. Typing 45 wpm Communication: The ability to communicate professionally, concisely, and effectively in writing and speaking; capable of transmitting and interpreting knowledge and ideas. Team Player: Worked with peers, customers, and management team to ensure customer satisfaction. I am a Team player and an advocate who thrives for making a difference. Administrative Skills: Worked in partnership with support staff to create reports and maintain client files.

Interpersonal Skills: Customer-oriented with the capability to communicate professionally with internal and external customers.

References

Furnished upon request.

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