***, ******, ******* **,021**-***-*** **** ad39xc@r.postjobfree.com

Kelitha Francois

Objective

Dedicated Administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experience

End of January 2024

Digicel

Port-au-Prince, Haiti

Regional Coordinator

Used coordination and planning skills to achieve results according to schedule.

Developed and maintained courteous and effective working relationships with co-worker.

Prepare of Petty Cash report monthly

Preparation of expense claim and cash advance

Saving budget cost by 20%

Conducted research, collected information from agent field to make report analyze and presented results.

Carried out day-day-day duties accurately and efficiently.

Monitored company inventory of office stuff or Marketing materials and replenishment to keep stock levels and databases updated.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Created monthly calendar and communicated deadlines to ensure projects were completed on time.

June 2017 - May 2016

Digicel

Port-au-Prince, Haiti

Back Office Executive

Worked with portfolio of POS/ Agents to understand needs and provide excellent service

Demonstrated respect, friendliness and willingness to help wherever needed.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Worked flexible hours; night, weekend, and holiday shifts.

Handled incoming / outgoing calls per day to address partners inquiries and concerns.

Handled calls to address customer inquiries and concerns

Increased customer satisfaction by resolving transactions issues

May 2016 - May 2015

Digicel

Port-au-Prince, Haiti

Credit and Collections Executive

Carried out day-day-day duties accurately and efficiently

Compare all cash reports received and collected from distributors vs transactions recorded on billing portal and adjustments request if necessary

Weekly collection of cash and checks received by stores to ensure account receivable monthly is carried out.

Preparation of payments reconciliation collected

Prepare written communications, reports and documents to ensure smooth operations.

Managed team of 24 employees, overseeing hiring, training, and professional growth of employees.

Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

May 2015 - April 2013

Digicel

Port-au-Prince, Haiti

Data Entry Clerk

Collaborated with Sales Operation department to achieve goals based on daily target by each customer to registered

Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Maintained excellent attendance record, consistently arriving to work on time.

Resolved problems, improved operations and provided exceptional service.

Collaborated with Sales team to achieve 300 customer purchase information.

Collaborated with Sales team to achieve 300 data in regards

on daily sale.

Education

January 2011 - December 2015

Université Américaine Des Sciences Modernes d’Haïti

Port-au-Prince, Haiti

Business Management / Master Degree

Certifications :

Business Communication Skills

Serving our customer

Time management

Serving our customer

Logistic Skills

References

References are available on request.

Contact this candidate