Beatrice A. Camarena

**** ********* **, *********, ** 92058

Email: ad39x4@r.postjobfree.com Ph. 760-***-****

Leader in Administration, Customer Care, Project Management, Quality Improvement

Skills / Abilities:

Database Management:

Asana Confluence JIRA SAP Oracle Service Now, Microsoft Office (proficient) – All Versions Multiple Listing Service Zoho Office Suite Stride (Chat Service) PLM

Web/Email Management:

User Experience Design WordPress SharePoint Google Analytics Pay per Click, Cost per Click (Google, Facebook, websites) Search Engine Marketing Email Marketing IBM Cloud/ Silver pop Smart sheet Teams DocuSign SAP TEDS LMS

Video Content Management:

Pixel Coding Client Web Design – IRE

Key Skills:

●Administrative Assistant to C level Executives

●PowerPoint and Excel use for presentations and tracking

●Creation & Implementation of SOP and Business Systems

●Web Marketing/Development

●Quality Improvement

●Customer Satisfaction

●Successful Event Planning

●Clerical duties and filing

Certifications:

●Fred Pryor Learning Solutions Certifications

•Management

•A Crash Course for the First Time Supervisor

•Tips for Effective Delegation

Leadership:

●Oceanside High School Booster Board Member (2000-2014)

●Vice President & Business Manager Volunteer at The Oceanside Pop Warner Football League (2005-2014)

Communication:

Handle all communication with internal and external customers/consultants and C level executives, in person and telephone to ensure successful outcome through active listening and thoughtful questioning.

Positivity:

Continuously commend colleagues on their completion of tasks, notifying their superiors of a great job.

Training:

Teach colleagues how to use several systems and how to get best use of time. Handled all onboarding for business systems employees.

Teamwork:

Work with all departments to learn the entire process of workflow, share ideas on how processes can be more defined for best outcome.

Professional Experience

Personal Caregiver

Feb 2023-Dec. 2023

●Maintained a medication schedule and administrated medication to client

●Maintained appointment calendar

●Prepared meals according to dietary restrictions

●Researched different programs to assist client with financial needs such as food and medical programs.

●Kept client’s family informed of changes with physicians or medications.

UCSD Medical Technical Project Coordinator

Successfully completed contract Nov 2022-Feb 2023

●Served as a front-line contact and administrative support for the IS Team

●Managed and coordinated department projects, meetings and training logistics.

●Communicated with external vendors and assisted in scheduling migration.

●Worked closely with internal teams and assisted in scheduling upgrades and migrations

●Reviewed all work instruction in Confluence.

Philips Remote Document Processor

Successfully completed contract June 2022-Dec 2022

●Reviewed correct formatting and completeness of documentation and prepared document transmittals with high standards of gramma and formatting.

●Maintained document management system to ensure fast retrieval of doc and records.

●Ensured that all documents had the proper classification, sorting, filing and proper archiving.

●Supported in FDA audits and internal audits of various projects.

●Created all files for document in SharePoint for FDA review.

Becton and Dickenson Project Analyst II

Successfully completed contract Dec 2021 – May 2022

●Tracked all documentation deliverable for various projects.

●Ensured that all document files were complete by tracking down document owners to meet

deadlines.

●Administered documents in SAP for routing in various stages.

●New hire onboarding and training.

●Created different sites in SharePoint for FDA review.

Glaukos San Clemente CA

Administration Assistant/Business Systems Project Coordinator

Successfully completed contract May 2019 – June 2020

●Managed the VP Calendar to ensure that he would be able to attend all meetings for project.

●Worked with facilities, project management, vendor management, and contract management to ensure that the project is on track.

●Coordinated the daily lunches and project milestone special events.

●Point of contact for issues with project to communicate with vendors.

●Assisted in creating bids for new ticketing systems, implemented Oracle ERP system with GxP expectations.

●Installation qualification (IQ) and Operation qualification (OPQ) execution, Deviations created and addressed in order to comply with F.D.A. and Sox compliance.

●Created test scripts and scorecards for testing installation qualification. Followed up with business on fixed issues for retesting and sign off.

●Reviewed documentation and worked with managers on coordination of these documents.

●Communication to all business level’s, organization and consultants.

●Reviewed/Analysed project data for remote Go Live date.

●Worked on project with confidential and financial documents

●Provided Project Admin Support to C level Executives, including meetings, action items

●Administrator of the following applications: SharePoint, DocuSign, and Teams.

●Managed Director of Business Systems calendar and kept project on track

●Created all sites for implementation in SharePoint, gave permissions to staff and private site in SharePoint.

Inside Real Estate Carlsbad, CA June 2017 – July 2018

Software Support Specialist / Call Center Lead

●LED my team TO MAINTAIN a 95% call capture rate; a 99% email response rate; and close of 30-35 email tickets each day per support staff member.

●Trained team on Handling customer complaints & problems with utmost efficiency and empathy.

●Led my team in maintaining an average first response time under 60 seconds.

HM Electronics Poway, CA December 2016 – June 2017

Corporate Accounts Project Manager/Admin

●Create scope of work based on customer needs. Created training material for technicians.

●Created field service notes based on S.O.W. Create training material for technicians.

●Led both Project Launch & Lessons Learned meetings

●DocuSign for verification of work.

Hay House, LLC Carlsbad, CA August 2005 – January 2016

Customer Care Project Manager/Admins

●Managed expense report for C level executives

●Managed various projects related to the digital product line. Assisted in development and launch of online course microsites

●Wrote specs, wrote content, and suggested improvements for layout and design of new and existing company websites.

●Achieved in reaching the company goal of 1.2 million in online course sales. Identified web issues prior to customer acknowledgement, provided customer care web support, decreasing web complaints by 30.

●DocuSign author contracts.

●Managed VP calendar, scheduled all meetings including offsite

●Managed all I CAN DO IT, Book EXPO, etc events (Attendees 3000) handled all volunteers and workers with work assignment

Education:

Oceanside High School, Oceanside, CA

General Education 1994 - 1998

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