ARUN JAISWAL

Indianapolis IN 971-***-**** ad39wc@r.postjobfree.com

Summary

Seasoned Business Analyst with over 17 years of expertise in Supply Chain management. Proficient in SDLC methodologies like Agile and Waterfall, with a strong track record in crafting and reviewing essential business documents. Skilled facilitator of collaborative sessions and adept at bridging gaps between current and desired processes. Experienced in Test Planning and execution, adept in UX/UI prototyping, and well-versed in Change Management processes using tools like HP Service Manager, ServiceNow, and Jira. Effective communicator and team player committed to delivering impactful results.

Skills

Problem management capabilities

Agile project management

Resource management expertise

Team leadership and development skills

Customer relationship management proficiency

Change management capabilities.

Effective communication skills

Proficient in documentation practices

Analytical skills for problem-solving

Problem-solving and decision-making

Familiarity with ITIL Framework

Program alignment and integration

Stakeholder engagement and communication

Problem management capabilities

Scheduling proficiency

Effective communication skills

Order Management Application proficiency

WebSphere

PL/SQL

Microsoft SQL Server, Sybase & Oracle expertise

Sybase database administration

WebSphere application deployment

XML data manipulation

JSON data formatting

EDI (Electronic Data Interchange) implementation

PowerBuilder proficiency

Technical troubleshooting skills

Incident management proficiency

PowerBuilder Software Development

Experience

Business Analyst 01/2023-12/2023

GXO Logistics Portland, OR

In the project, I assumed a pivotal role as a Business Analyst, actively participating in all stages of the Software Development Life Cycle (SDLC) for the migration of the Warehouse Management System (WMS) on behalf of the client. This endeavor involved orchestrating the transition of the WMS application from legacy infrastructure to sophisticated WMS platforms tailored for warehouses serving primarily retail establishments. Embracing a forward-looking approach, our business decision centered on the integration of a novel Warehouse Management System, positioning us for forthcoming automation initiatives.

Collaborated with Operations to bridge the gap between legacy and new WMS applications, facilitating seamless transition and alignment with business objectives.

Facilitated effective communication between clients and Technical Teams, translating business requirements into actionable technical specifications to drive project implementation.

Led business analysis efforts, spearheading requirement specification and resource identification, ensuring successful project execution and alignment with organizational goals.

Orchestrated the consolidation and prioritization of high-level requirements matrices for both B2C and B2B domains, ensuring comprehensive understanding of current and future state needs.

Employed Agile Methodology and tools like JIRA to identify development opportunities, streamline processes, and ensure alignment with key business strategies, contributing to enhanced efficiency and scalability of WMS solutions.

Led the development of custom Order Management applications, integrating web and B2B functionalities with back-end ERP/OMS systems & Providing leadership and guidance to business and product teams.

Managed the full product lifecycle, from requirements elicitation to UAT to go-live support.

Created and executed test plans, test cases (functional, integration, end-to-end, and regression), and managed defect logging.

Proficient in SQL, capable of writing medium to complex queries for data extraction and analysis.

Expert in triaging issues, identifying root causes, and proposing effective remediation strategies.

Business Analyst 07/2022- 12/2022

GXO Logistics Portland, OR

The project was launched with the objective of integrating the Warehouse Management System (WMS) with Grey Orange, a leading provider of automated picking services. The initiative seeks to seamlessly connect the in-house WMS with Grey Orange, necessitating the establishment of interfaces or communication channels between the systems. This integration endeavors to facilitate smooth data interchange and operational synchronization, ultimately enhancing the efficiency and efficacy of warehouse operations. By leveraging Grey Orange's advanced automated picking technology within the existing WMS infrastructure, the project aims to optimize operational workflows and drive overall performance improvements.

Spearheaded requirements elicitation sessions with stakeholders to garner comprehensive insights into integration needs, driving the successful alignment of the Warehouse Management System (WMS) with Grey Orange's automated picking services.

Conducted in-depth analysis of existing warehouse management processes, identifying optimization opportunities and crafting detailed requirements documentation to guide the integration project.

Facilitated collaborative discussions and workshops to define functional and non-functional requirements, fostering consensus among cross-functional teams and ensuring the integrated solution's alignment with business objectives.

Orchestrated the development of comprehensive requirement documentation, including use cases, user stories, and process flows, facilitating clear communication and alignment throughout the project lifecycle.

Played a pivotal role in testing and validation activities, ensuring the seamless integration of Grey Orange with the WMS, and providing essential support during implementation, user training, and change management processes.

Business Analyst 05/2013-06/2022

XPO Logistics / GXO Logistics Pune, INDIA

Engaged in diverse projects spanning from large-scale initiatives to targeted tasks, leveraging my expertise as a Business Analyst to drive operational efficiency and enhance client satisfaction. Notably, I played a pivotal role in integrating an Automation Picking Service (Pick to Light) with our Warehouse Management System (WMS), ensuring seamless transitions and optimizing order fulfillment processes. Led implementations of a new warehouse application at a newly established facility, collaborating closely with stakeholders to tailor systems and align with operational requirements. Additionally, spearheaded the incorporation of new transportation services into our existing system, expanding logistics capabilities to meet evolving client needs. Proactively identified and resolved operational defects, minimizing disruptions and ensuring smooth warehouse operations. Utilizing a Business Visa, I conducted on-site visits to warehouses, fostering firsthand insights and stakeholder engagement to better understand their preferences and requirements. These experiences have furnished me with a comprehensive understanding of warehouse operations and stakeholder dynamics, empowering me to drive successful project outcomes and deliver enduring value to the organization.

Primary Projects during this Period:

oIntegration of Automation Picking Service (Pick to Light) with WMS

oImplementation of a New Warehouse Application at a Fresh Facility

oIncorporation of New Transportation Services into the System

oResolution of Various Operational Defects

oEnhancement of Inventory Management Processes

oOptimization of Order Fulfillment Processes

oImplementation of Quality Control Measures

Spearheaded the seamless integration of Pick to Light technology with the Warehouse Management System (WMS), leading the requirements gathering process and ensuring alignment with business objectives to enhance order fulfillment processes.

Played a pivotal role in implementing a cutting-edge warehouse application at a newly established facility, conducting comprehensive business analysis to translate user needs into actionable requirements for system development.

Responsively addressed client demands by integrating new transportation services into the existing system, conducting detailed analysis and feasibility studies to assess the impact on logistics operations.

Proactively identified and resolved operational defects, conducting root cause analysis and implementing corrective actions to enhance system performance and reliability, minimizing disruptions to warehouse operations.

Collaborated with cross-functional teams to streamline inventory management processes and optimize order fulfillment procedures, leading initiatives to reduce lead times and enhance customer satisfaction through process mapping, analysis, and solution implementation.

IT Support Analyst, Supply Chain Systems 02/2012- 05/2013

Con-way Inc Portland, OR

The project initiative aimed to elevate the functionalities of the existing Warehouse Management Application, SIMS. Serving as an IT Support Analyst, my responsibilities encompassed upgrading the Warehouse Management System (WMS) Software to integrate sophisticated features including Mobile Picking, RF Scan Trax System, Order Management, and Inventory Management, enhancing operational capabilities and efficiency.

Collaborated with stakeholders to define project scope and objectives, ensuring alignment with business needs and technical feasibility, while managing changes to project scope, schedule, and costs using robust verification techniques.

Led the gathering of business analysis and requirements, establishing work breakdown structures, and coordinating software testing efforts, resulting in the successful integration of advanced features into the Warehouse Management System (WMS) software.

Identified and implemented WMS configuration and system changes to support new processes, enhancing system functionality and addressing customer requirements through meticulous business requirements development and high-level specifications.

Orchestrated user acceptance testing for new developments and bug fixes in close collaboration with the development team and conducted comprehensive training sessions for stakeholders on upgraded WMS features and functionalities.

Provided ongoing support and assistance during the training process, analyzed business processes to pinpoint areas for improvement, and devised solutions to enhance system performance and streamline operations, contributing to the successful adoption of the upgraded WMS software.

IT Support Analyst & PowerBuilder Software Developer, Supply Chain System 02/2007- 01/2012

Con-way Inc. Portland, OR

SIMS is a powerful solution tailored for small warehouses, adept at managing inbound and outbound orders on a global scale. It seamlessly integrates with the Sweeper application, a vigilant tool that continuously monitors for new orders, ensuring prompt processing and loading into stock inventory. SIMS covers every aspect of warehouse inventory management, from order details to cycle counting, with a focus on generating unique barcodes for precise tracking of all orders within the system.

Provided leadership and guidance to fellow developers in analyzing, debugging, and conducting code reviews for PowerBuilder-based applications, ensuring adherence to quality standards and efficient problem resolution.

Spearheaded requirement gathering and analysis efforts, leveraging expertise in PowerBuilder Object-Oriented Analysis and Design objects (OOAD) to develop comprehensive solutions tailored to meet the needs of SIMS and Sweeper application integration.

Played a pivotal role in the seamless integration of SIMS with the Sweeper application, facilitating efficient management of inbound and outbound orders on an international scale, and ensuring prompt processing of new orders for stock inventory.

Demonstrated expertise in every aspect of warehouse inventory management within SIMS, including order details, picking, packing, loading, put away, cycle counting, and adjustments, contributing to the system's robust functionality and operational efficiency.

Implemented unique barcode generation for each carton or pallet within SIMS, enabling precise tracking of orders throughout their lifecycle within the system, and enhancing visibility and control over warehouse operations.

Websites, Portfolios, Profiles

https://www.linkedin.com/in/sarunjaiswal/

Education and Training

Post-Graduate Diploma in Management (IT Project Management)

Welingkar Institute of Management Development & Research, Mumbai, MH, INDIA

Visa

H1B Valid till 10/2026

Certifications

PMP

ITIL

Methodologies

Agile

Waterfall

Domain

Supply Chain

Financial Account

Banking

Environment

Jira

ITSM

Rally

Toad

Supply Chain Expertise

Possess extensive expertise in shipping processes, put-away procedures, allocation strategies, replenishment methods, returns management, cycle counting, and physical inventory audits.

Acquired valuable insights during numerous warehouse visits to gather essential requirements. Always prepared to visit sites to expedite project timelines.

Experience working with Warehouse Management Systems (WMS), Order Management System (OMS) Supply Chain Management and EDI Management Applications.

Developed various Operational, BI Reports for client and Dashboard with BAX (a reporting tool).

In-depth knowledge of warehouse automation tools including Grey Orange, V10, 6 RS and PTL (Pick to light).

Expertise and hands on experience in SQL and RDBMS for Analysis, Reporting and testing purpose, writing, and executing SQL Queries for Databases such as Oracle, and MySQL.

Utilized SOAP/REST web services to invoke business logic implemented in Java programs hosted on WebSphere and facilitated Electronic Data Interchange (EDI) with clients and Exposure with the ANSI X12 EDI standards.

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