Customer Service Office Assistant

Location:

Des Plaines, IL

Salary:

24.00

Posted:

March 11, 2024

Contact this candidate

Resume:

Pamela Lyn Kelso

**** ****** ***** *** *******, Illinois 60018

***/***.**** ************@*****.***

Objectives: Dedicated Office Assistant with 15+ years of experience handling confidential paperwork and making routine office tasks as efficient as possible. Proficient in performing daily office duties. Strong multitasking, organizational and customer service skills. Aiming to leverage my qualifications to fill an office assistant role.

PROFESSIONAL ATTRIBUTES

Excellent verbal and written communication skills.

Knowledgeable with computer software systems.

Skilled as office manager, customer care and insurance claims.

Self-motivated and dependable with a solid work ethic.

Developed strong leadership and organizational skills through past management and supervisory experience.

Often recognized and selected to manage additional tasks and responsibilities beyond normal scope of work.

College courses in management and business

CORE COMPETENCIES

Office Manager

Customer Service

Lead/Support Reporting

Mentor/Trainer

Process Documentation

TECHNICAL PROFICIENCIES

Microsoft Windows (98, NT, XP, and Vista) and DOS

Microsoft Office 97-2007 (Word, Outlook, and Excel)

Email and Internet Research

EXPERIENCE

Central Elementary School

July 2022-Present

Administrative Assistant:

Provides support to the principal and other administrative staff. Maintain appointment

calendar and schedule meeting. Communicate with parents,teachers, students and board members. Perform budget management tasks such as monitoring monthly cash flow for all staff.Prepare all excel sheets, keep track of all spending. Perform all clerical duties, answer phones and complete all office tasks. Maintain confidential records and reports. Over see all supply orders.Ability to to multitask and organizational skills. Control of all cash payments for

Fundraisers and other charities.

Daly Investment Management

August 2021 -July 2022

Financial Advisor Assistant:

Assist financial advisors with daily activities, including maintaining calendars, preparing correspondence, and providing customer service.

Interact with clients in person and over the phone.

Prepare and review new account paperwork.

Facilitate and resolve client service requests.

Glenview State Bank November 2013 - August 2021

Commercial Vault Assistant:

As a vault teller there were many duties and responsibilities, including interaction with customers. Set up extensive cash and coin orders daily. Responsible for fulfilling member transactions. Ordered and shipped excess cash and coin to and from the Federal Reserve. Ensured that the bank maintained acceptable cash and coin limits. Filled and controlled A.T.M. machine cash limits. Submitted counterfeit currency and reports to the secret service. Responsive to all customer questions and concerns. Maintained an accurate record of all cash exchanges.

Northwest Foot and Ankle

May 2002-November 2013

Office Manager:

Performs all office duties, sets up patient appointments. Responsible for verifying patient information and processed insurance claims. Created daily scheduling, coordinates office meetings for staff. Demonstrated a professional and friendly attitude. Assisted physician as required.

References

Candice Pohl

Glenview State Bank

800 Waukegan Rd

Glenview, IL 60025

773-***-****

*********@***.***

Gail Pannozzo

AMC

8735 Higgins Rd.

Chicago, IL. 60631

224-***-****