EDUCATION

TESOL/TESL Certification

University of Wilfred Laurier

Oxford Seminars, Waterloo, ON,

Canada May 2020

International Relations and

Anthropology Bachelor of Arts and

Science

Major: History of Religion

Minor: Political Science

University of Toronto

(Mississauga) June 2019

Honours in Business

Administrative Services

The Humber Institute of

Technology and Advanced

Learning,

Toronto, ON Nov 2015

RELEVANT COURSEWORK

U of T: International Research

Expedition – Tanzania

Socio-Economic Studies

TECHNICAL & ADMINISTRATIVE SKILLS

Proficient with: Microsoft Office 365, ABS Customer Appointment Manager, Competent Image Editing Software (Photoshop), Computer Literacy, Communication and Team Management Skills, and Analytic Skills

LANGUAGES

English, French, Spanish, Urdu, Hindi, and Kurdish.

INTERESTS

Acquiring new languages, Hiking, Travelling, Academic researching, Storytelling, Event hosting, Sketching, Poetry, Photography, and DIY Projects.

PROFILE

Experienced, meticulous multi-lingual professional with 10+ years managing office operations, optimizing workflows, and provide excellent executive support. Dedicated to fostering an inclusive, and productive work environment.

EXPERIENCE AND SKILLS

Customer-Centric Leadership & Marketing Support

• Marketed and educated customers on diverse product features, services, billing, and associated charges.

• Maintained confidentiality while handling sensitive customer information.

• Trained and managed a team with a focus on customer-centric approaches and safety protocols.

Efficient Office Administration & CR Database Management

• Utilized CRMS for streamlined customer interactions and efficient database administration.

• Ensured secure handling of personal and financial records, adhering to privacy regulations, and effectively organizing schedules and coordinating with clients.

• Collaborated on strategies to enhance customer relationships and satisfaction, leveraging technology tools and fundraising programs for effective customer interaction and transaction management.

Billing & Troubleshooting Specialist

• Provided exceptional customer support, specializing in prompt troubleshooting and addressing billing concerns.

• Offered alternative solutions to enhance customer satisfaction and address unique financial needs and resolve technical issues.

• Demonstrated empathy in addressing various banking service inquiries, concerns, and requests.

EMPLOYMENT EXPERIENCE

Head of English & Teacher, Quest International College, Irbil, Iraq 2023

Procurement Assistant, Public Outreach Canada, Toronto 2021

Customer Service Agent & Tier 1 Tech., Rogers Inc., Toronto 2020

Campaign Manager, Canadian Municipal 2018 Elections, Mississauga 2018

Sr. Office Admin, Heartland Creditview Community & Health Centre 2015

Receptionist & Sales Administrator, Quality Inn Hotel, Mississauga 2014

PROBONO WORK

Counsellor/Translator, 7cups.com, Int. Online Mental Health platform 2015

Radio Host, CFRE Radio – University of Toronto, Mississauga 2013

Events Coordinator, CARASSAUGA: Festival of Cultures, Mississauga 2012

Receptionist, Young Street Mission, Toronto 2010

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