W

Rochelle

White

312-***-****

Chelliebeans*@gmail.

com

Chicago, IL 60619

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

• Team Leadership

• Customer Service

• Complaint Resolution

• Problem Solving

EXPERIENCE

Patient Access Rep St. Mary Hosp Mar 2023 to Current.

• Informs and educates patients on pre-registration responsibilities.

• Obtains accurate demographic and financial information for every patient.

• Screens for benefit eligibility in Epic and other websites

• Ensure all documents have signatures and provide good data entry.

• Is sympathetic, empathetic, and respectful towards each patient. Head Cashier Home Depot Oct 2020 to Apr 2023

• Filled call off spots and assists in making schedules.

• Issued breaks and lunches.

• Replenishes cash for registers.

• Managed customers’ concerns, questions, and complaints.

• Managed a small group of cashiers.

Insurance Verifier Byram Healthcare Apr 2016 to Oct 2016

• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.

• Updated patient and insurance data and input changes into company computer system.

• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

• liaison between physician, site of service and billing department to obtain appropriate documentation.

EDUCATION AND TRAINING

Associate of Applied Science: Legal Secretary

Robert Morris University - Illinois Jun 1992

Chicago, IL

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