Mettalikka Stovall

CUSTOMER SERVICES SALES

Detroit, MI 48217

ad39v8@r.postjobfree.com

1-313-***-****

Looking for a position to exercise extensive experience in Sales and Customer Service can contribute to the customers' satisfaction and over all company's success. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Associate/Cashier/Customer Service

Target - Allen Park, MI

August 2019 to Present

Responsible for the sales and upkeep of the Men's department of the store. Security Guard

CSC (Corporation Service Company) - Torrance, CA

February 2014 to Present

Security Guard for students at USC College.

Customer Service Representative

Direct Dialog/DTE - Highland Park, CA

January 2020 to June 2020

Responsible for answering calls and helping customer with any heating or electric bill issues, payment and update information for customer.

Day Porter

Mr. Kleen Maintenance - Troy, MI

February 2019 to August 2019

Responsible for upkeep and cleaning the restrooms and kitchens and office and hallways of the Beaumont administration building.

Key Holder

New York and Company - Westland, MI

February 2018 to February 2019

Responsible for any sales, cashiers, the open and close of the store and upkeep of the store during business hours.

Housekeeper, Customer service

Labor Ready - Los Angeles, CA

February 2014 to February 2015

Sent to different jobs sites to assistant employers with anything that is needed. Housekeeper

Kaballah Center - Beverly Hills, CA

February 2013 to August 2013

Cleaned residential home of the Kabbalah Center owners. Family of 6 including a new baby and a dog. Also responsible for laundry daily.

Cashier

Ross Clothing Store - Los Angeles, CA

September 2012 to December 2012

Cashier and sales person.

Assistant Manager

Rainbow Inc - Redford, MI

August 2006 to December 2007

Assisted the store manager with day to day assignments help delegate instruction to fellow coworkers. Head Cashier. Key holder was able to open and close the store with out manager supervision Education

Certification of Travel Specialist in Travel

Travel Education Institute - Southfield, MI

February 1998 to June 1998

Associate in Business administrationAccounting and Marketing Davenport University - Dearborn, MI

1997

Skills

• customer service. (10+ years)

• housekeeping (3 years)

• RECEPTIONIST (4 years)

• RETAIL SALES (10+ years)

• Travel Agent (10+ years)

• Call Center (10+ years)

• Security (4 years)

• Time Management

• Excel

• Microsoft Word

• Word

• Inventory (3 years)

• Training

• Customer Service (10+ years)

• Microsoft Office

• Organizational Skills

• Maintenance

• Typing

• Sales (10+ years)

• Communications (10+ years)

• Management

• Cleaning

• fast learner

• Painting

• Data Entry

• CSR

• Customer Care

• Customer Support

• Porter Experience

• Residential Cleaning (4 years)

• Laundry

• Custodial Experience

• Telemarketing

• Commercial Cleaning

• Cold Calling

• Medical Receptionist

• Medical Records (4 years)

• Marketing

• Event Planning

• Merchandising

• Food Preparation

• Medical Billing

• Supervising experience

• Filing

• Medical Scheduling

• Cash Handling

• Insurance Verification

• Research

• Medical Office Experience

• Filing (10+ years)

• ICD-9

• Medical Coding

• ICD-10

Certifications and Licenses

Certified Travel Agent

Security Guard

First Aid Certification

Assessments

Scheduling — Proficient

April 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Proficient

Work Style: Reliability — Proficient

May 2019

Tendency to be dependable and come to work

Full results: Proficient

Personality: Customer Service Fit — Proficient

June 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Data Entry — Highly Proficient

June 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient

Electronic Health Records: Best Practices — Highly Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

August 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Retail customer service — Highly Proficient

January 2021

Comprehending and responding to retail customer needs Full results: Highly Proficient

Sales skills — Highly Proficient

January 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Call center customer service — Proficient

March 2020

Applying customer service skills in a call center setting. Full results: Proficient

Customer focus & orientation — Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Front desk agent (hotel) — Proficient

January 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Highly Proficient

February 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer focus & orientation — Familiar

July 2021

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

HR: Compensation & benefits — Familiar

January 2021

Knowledge of compensation and benefits programs

Full results: Familiar

Sales skills — Highly Proficient

January 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Sales fit — Proficient

July 2021

Measures the traits that are important for success in sales positions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

• sales

• customer service

• housekeeping

• Travel Agent

• call center

Contact this candidate