Business Member Service Representative

Rosa M. Adams

***** ****** **** **. 915-***-****

El Paso, Texas 79934 ***********@*****.***

Education

Bachelor of Science in Business Management

Park University, Fort Bliss, Texas Graduate 2009

Summary

Commercial Member Service Representativeand and SME with experience in Business entities, and compliance with FinCEN, BSA and AML. Experienced in developing and implementing and training standard operating procedures. Solid collaborator with cheerful outlook while remaining flexible with working with other departments. High degree of respect for confidentiality and privacy of information. High degree for attention to detail.

Skills

Team Leadership and Teamwork Collaboration

Independent, Team Worker and Assertive

Proficient in PC skills, Microsoft Word, Excel, Outlook, and Power Point

Adhere to Banking Policies, Procedures and Regulations

General Accounting Skills

Effective Written and Verbal Communication Skills

Employment

FirstLight Federal Credit Union, El Paso, Texas 2016 – May 2023

Commercial Member Service Representative – Subject Matter Expert

Serve as a liaison between Information Technology and Business front line staff.

Work closely with Compliance Dept. in monitoring and gathering documents to prepare for NCUA evaluations.

Develop audit and training procedures and processes in regulation with CUNA to adhere to NCUA audits.

Responsible for ensuring compliance with Bank Secrecy Act, Anti-Money Laundering, Customer Identification Program, Office of Foreign Asset Control and FINCEN.

Responsible to updated Vice President of Business Services and training department to ensure that the employees have the resources, training, and knowledge to allow the credit union to meet its strategic and operational goals.

Discretion and independent judgement are used to support, analyze, evaluate, and communicate system changes that impact operational processes of the credit union.

Analyze current processes and make formal recommendations on changes that may increase efficiency and/or reduce risks.

Develop, test, and maintain procedures to open and maintain business entity accounts.

Provide training, guidance and support to the Commercial Member Service Reps, Member Service Reps and Supervisors and Managers.

Audit business account to ensure beneficial ownership was correct to comply with FINCEN and NCUA regulations.

Audit business entity documents and verify OFAC, customer information, and Experian credit reports are following credit union policy and procedures.

Test new releases and patches in Episys and in coordination with other departments. (i.e., tax form testing, credit union letters/notices, Marketing information/brochures/online, accounting reports.)

Provide first line assistance with functionality issues, such as "How does this work?" type of questions.

Provide my expertise in my Business Unit and associated software applications. (i.e., Meridian Link for account creation and Episys for account maintenance and cash management.)

Research additional capabilities or software enhancements for apply improvements to the current processes.

Work with Information Technology Business Analysts to request implementation of additional features or enhancements to their software applications.

Function as a point of contact for my Business Services functional area on issues reported to Information Technology.

Work closely with the Marketing department to ensure Business Marketing products are in adherence to policies and procedures and regulations.

Develop, review, and test the testing scripts used in releases, patches, enhancements, and they are then reviewed and approved by the Vice President of Business Services.

Troubleshoot, develop procedures, and train the Business Services Department on the Digital Insight Business Online Banking Platform.

FirstLight Federal Credit Union, El Paso, Texas 2008 - 2016

Business Member Service Representative

Mentor small businesses by developing, preparing, and teaching financial literacy seminars.

Active in servicing small business accounts with loans, interest bearing accounts and deposits.

With diligence, ensure business accounts are compliant with policies, procedures, and regulatory standards.

Accurately respond to member inquiries concerning accounts and credit union services.

Cross-sell credit union services based on a needs-based analysis to achieve credit union goals.

Participate in community events to represent the credit union as an active leader in the community.

Assist members with the basic requirements of obtaining a business loan.

FirstLight Federal Credit Union, El Paso, Texas 2007-2003

Senior Member Service Representative and Teller

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