Joe Gutierrez

San Jose, CA *****

408-***-****

ad39uw@r.postjobfree.com

Professional Summary

I've worked as a Lead Technical IT Support Specialist for Intuitive Surgical for the last 20 plus years.

Over these years at Intuitive Surgical, I've accomplished various projects as well as support both Manufacturing and Engineering departments. I've helped with bringing up multiple sites. Other projects I've worked on were collaborating with engineers to help create custom images of both Windows and Ubuntu. My day-to-day support includes troubleshooting network issues, imaging or re-imaging PCs on both platforms of Windows and Ubuntu. I've also helped support different manufacturing software like SAP, Agile and Seagull Bartender Label, diagnose OS and hardware issues and become the stopping point to handle Tier 3 level support.

Skills

• Hardware Installation

• Application Support

• Disaster Recovery Planning

• Software Deployment

• Incident Management

• Virtualization Technologies

• Training and Mentoring

• Remote Support

• User Support

• Remote Assistance

• Debugging

• System Configuration

• Backup and Recovery

• Operating Systems

• Hardware Troubleshooting

• Technical Support

• Troubleshooting and Diagnostics

Experience

April 2001 - Current

Senior IT Support Engineer

Intuitive Surgical Sunnyvale, CA

• Identified and resolved hardware, software and network problems with good troubleshooting abilities and strong technical knowledge.

• Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.

• Help create custom images with Ubuntu and Windows OS.

• Providing technical support to end-users for desktop hardware, software, and peripherals.

• Troubleshooting and resolving technical issues related to desktop systems, applications, and network connectivity.

• Installing, configuring, and maintaining desktop operating systems and software applications.

• Utilizing SCCM for software deployment, patch management, and system updates.

• Creating and maintaining SCCM packages and collections for software distribution.

• Monitoring and reporting on desktop system performance and compliance using SCCM.

• Image and install various applications on pc's using SCCM and Software Center.

• Worked on daily request thru Service Now.

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Education

June 1998

Certification - Correctional Academy

Everygreen Valley College, San Jose

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Certification

Network ++

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