Joshua Shackelford

Lake Wales, Florida *****

757-***-****

ad39us@r.postjobfree.com

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 10+ years of hands-on experience receiving and disbursing money in well known esblishments. Focused on exceeding expectations and building customer loyalty.

Skills

Product Merchandising

Customer Complaint Resolution

Customer Service

Check processing

Merchandise Restocking

POS System Operation

Cash Management

Cross-selling abilities

Telephone management

Positive and professional

Product Knowledge

Customer Relationship Management (CRM)

Experience

September 2021 - June 2022

Walmart - Orlando, FL

Customer Service Cashier

Greeted customers and provided friendly customer service.

Operated cash registers to process payments for goods and services.

Balanced cash drawers at the end of each shift.

Processed credit card transactions accurately and efficiently.

Resolved customer complaints in a professional manner.

Assisted customers with locating merchandise within the store.

Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Organized items purchased by customers according to their type or size for easy retrieval during checkout.

Verified that all coupons were valid prior to processing them into the system.

Followed established loss prevention procedures when dealing with suspicious customers or activities.

Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Complied with all health and safety regulations while performing job duties.

Provided excellent customer service by helping customers locate items they were looking for.

Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Prepared sales slips or sales contracts as needed to complete customer purchases.

Informed customers about product pricing and answered questions regarding products and services available in the store.

Provided information on company policies, warranties, guarantees, financing options and other related matters.

Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.

Answered incoming phone calls from customers regarding product availability or store locations.

Ensured that all areas of the retail floor were properly stocked throughout each shift.

Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.

Built loyal clientele through friendly interactions and consistent appreciation.

Refilled and rotated items on shelves to maintain well-stocked inventory.

Collected credit card and cash payments to complete transactions for customer orders.

March 2018 - November 2021

7-eleven Convenience Store - Orlando, WV

Sales Associate

Greeted customers and provided exceptional customer service.

Assisted customers with product selection, sizing and styling.

Provided accurate information about products, prices and services.

Processed transactions using a point-of-sale system.

Maintained up-to-date knowledge of store merchandise and policies.

Built relationships with customers to encourage repeat business.

Organized stockroom shelves according to size, color or style.

Restocked shelves as needed to ensure sufficient inventory levels.

Conducted inventories on a regular basis to track stock levels.

Handled customer complaints in a professional manner.

Demonstrated product features and benefits for customers' needs.

Upsold additional items based on customer interests and needs.

Developed promotional strategies to increase sales volume.

Collected payments and provided accurate change.

Worked with fellow sales team members to achieve group targets.

Assessed customer needs to provide assistance and information on product features.

Built and maintained relationships with peers and upper management to drive team success.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Increased purchase amounts by cross-selling with similar products.

Trained new team members in cash register operation, stock procedures and customer services.

Suggested ideas for improving store operations and increasing profits.

Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Answered incoming telephone calls to provide store, products and services information.

Maintained cleanliness of store environment including floors, windows, displays.

Collaborated with management teams to develop innovative marketing strategies.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

April 2016 - March 2017

Zoysia Farm - Taneytown, MD

Laborer

Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.

Maintained accurate records of inventory levels and product locations in the warehouse.

Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.

Worked with team members to ensure efficient workflow throughout the day.

Transported heavy items from one location to another using hand trucks or carts.

Cleaned work area after job completion ensuring all debris is properly disposed of.

Stacked and arranged products on pallets according to size and weight requirements.

Unloaded freight from containers and organized them for storage in designated areas.

Performed regular checks of equipment for proper operation and safety compliance.

Followed all safety procedures when handling hazardous materials in the laboratory setting.

Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.

Education and Training

Snhu Chesterfield, NH

Some College (No Degree) Applied Science And Technology

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