Property Manager Management

Penny Mcintosh

Horn Lake, MS *****

********@*****.***

+1-901-***-****

Accomplished, energetic and confident with 25 years experience in high-level supervisory positions. Organized, professional, resourceful and accomplished with extensive office operations and personnel supervision. I offer accounting, administrative and supervisory experience in both corporate and non- profit office environments.

Authorized to work in the US for any employer

Work Experience

Property Manager

Stella Maris Property Management/Management That cares, LLC - Memphis, TN June 2017 to Present

Managed 128 multi-family apartment building in the medical district of Memphis TN. Exemplary tenant and customer service with vendors, staff and applicants. Developed and implemented a marketing plan taking this property from a troubling 70% occupancy rate to a rate of 97%. I also improved our resident satisfaction rating and retention percentage on existing residents. I am in charge of all day-to day activities including leasing, subcontractors, maintenance issues and budgeting. I collect and maintain careful records of timely rental payments and delinquencies. I work well with the owner and management company to develop renovation scheduling, maintenance staff scheduling and marketing to work within goals set by the company.

Property Manager

Meridian Property Management - Memphis, TN

September 2016 to April 2017

Managed 188 multi-family units. Established excellent customer relations by adhering to the "10 Pledges of Customer

Service." Developed high standards in marketing, while achieving the highest possible net operating income. Resolved customer complaints personally to a satisfactory conclusion. Managed all day-to-day activities involving tenants, subcontractors and property management. Collected and maintained careful records of rental payments and delinquencies.

Worked with the property owners to identify, develop and achieve community goals and objectives. Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation.

Property Manager

United Church Homes Inc - Horn Lake, MS

September 1996 to May 2016

Managed 80, affordable apartments for Seniors. Overseeing the budgeting process. Collected and maintained 100% collection of rental payments. Managed a highly skilled on-site staff. Maintained an annual budget, purchasing, and contracting of all property improvements. Managed HUD billing, tenant annual re-certifications, and successfully passed all REAC and MOR inspections. Also was in charge of senior resident activities which included monthly dinners, holiday parties, educational seminars, etc.