Ronald Burke

Philadelphia, PA

484-***-****

ad39uh@r.postjobfree.com

CAREER SUMMARY

Accurate task-driven professional who is committed, results-oriented, and proactive. Dedicated to providing a quality product and rendering quality service. Pleasant demeanor. Able to multi-task and work effectively with a large volume of information. Highly organized and capable of prioritizing workloads to meet deadlines.

SKILLS

Perimeter monitoring

Quick learner

Evidence preservation

Safe driving

Problem resolution

Housekeeping

Customer service

Hand assembly

Cleaning and sanitation

Operation Manager

Overall store management, supervision, and policy implementation

Sales and inventory management

Employee staffing, training, and development

Financial management

Customer service leadership

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Security

Monitor entrances/exits and sales floor for potential theft by identifying suspicious behavior.

Gather theft indicators and use internal or external intelligence to impact shortage trends.

Effectively communicate to store leadership and Loss Prevention.

Provide visible presence at store entrances/exits and on sales floor in a company issued vest, monitoring for potential safety issues.

Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.

Increase store awareness on effective processes to minimize operational shortage. Train and educate on shortage reduction initiatives.

Observe proper checkout procedures for customers and associates.

Provide great customer service by greeting customers and answering questions.

Ronald Burke 484-***-**** ad39uh@r.postjobfree.com Pg2

WORK EXPEREINCE

Allied Universal-Philadelphia, PA Security Guard 2017 – 2020

FedEx Package Handler 2020 – 2021

Brosnan-Philadelphia, PA Security Guard 2021 – 2023

CVS-Philadelphia, PA Operation Manager 2023 – Current

EDUCATION

Kensington High School-Philadelphia, PA Diploma

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