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Human Resource Customer Care

Location:
Harare, Zimbabwe
Posted:
March 11, 2024

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Resume:

TINAYESHE N CHIKOO

Number ****

Joshua Knomo

Harare

Zimbabwe

Contact details: +263-**-***-****

Email: ad39ug@r.postjobfree.com

Personal Profile

My desire is to work in an environment which offers intellectual challenges, requires innovation, responsibility through career development. I am a hardworking, energetic and adaptive team worker with good communication skills. Am also able to handle any situation in the ever-changing business landscape and to achieve professional efficiency. I am quick to grasp new ideas and concepts, and to develop, innovate and bring creative solutions to problems. I am able to work well on my own initiative and can demonstrate high levels of motivation to meet the deadlines following that l am a proactive individual with a logical approach to challenges and a great team player.

Key Technical Skills

Strong knowledge of humanitarian principles

Experience in working with communities as well as leading a multi-disciplinary team.

Vast experience in research, report-writing, employee resourcing, employee development, occupational health and safety management.

Ability to train and supervise peers.

Ability to prioritize tasks.

Dependable, reliable and committed with flexible attitude.

Results driven and goal oriented

Professional Experience

February 2019 -March 2020 : Administration Officer Assistant, Williams & Associates Legal Practitioners. (Capetown, South Africa)

Ensuring proper handling of organisation reports and filing.

Providing good customer care.

Involved in handling of all front desk calls.

Maintaining records according to policy and legal requirements strictly abiding to confidentiality.

Providing all secretarial work.

January 2018 -December 2018 : Human Resource Assistant (Voluntary) SLICE DISTRIBUTORS (Harare)

Involved in managing appropriate employee resourcing activities.

Ensuring proper handling of organisation properties.

Managing employee contracts and facilitating their renewal

Assisting in reviewing employment and working conditions to ensure legal compliance

Involved in handling of disciplinary investigations, hearings, appeals and grievances.

Pay roll administration

Maintaining employee records according to policy and legal requirements strictly abiding to confidentiality.

Providing secretarial work for the Human Resource Manager

January 2016-December 2016: Human Resource Assistant (Attaché), ZETDC

Management of recruitment and selection activities for vacant positions and new interns.

Orientation and induction to new employees and interns

Managing employee contracts and facilitating their renewal

Assisting in executing training and employee development programs

Being actively involved in performance management process for example Graduate Trainee reviews and performance appraisal for general employees.

Assisting in reviewing employment and working conditions to ensure legal compliance

Involved in handling of disciplinary investigations, hearings, appeals and grievances.

Pay roll administration

Production of weekly and monthly reports

Employee welfare and benefits administration

Maintaining employee records according to policy and legal requirements strictly abiding to confidentiality.

Providing secretarial work for the Human Resource Manager

Raising awareness on the organization's commitment to Corporate Social Responsibility

Supporting Corporate Social Responsibility related events

March 2011- December 2011: Cashier, GAME

Ensuring proper handling of organisation funds and report filing

Providing good customer care to all clients

Ensuring good communication skills at all levels as well as facilitating teamwork

Advertising organisation products to the clients and ensuring that they give suggestions and feedback

Providing proper management of organisation stocks

January 2010-December 2010: Temporary Teacher (St Joseph’s High, Mutare), Ministry of Education

Conducting daily lectures.

In charge of the drama club and the debate team.

Evaluation of the daily works.

Guide and counselling

Education Summary

National Certificate in Human Resource Management 2012-2013

Honours Degree in Human Resource Management 2014-2017 (Class 2.1)

Certificates of Participation

Model United Nations, Under the Young Ambassadors Forum and United Nations Information Centre,

Great Zimbabwe University

Core Modules

Human Resources Management

Occupational Health and Safety Management

Business and Labour Law

Social and Industrial Psychology

Industrial and Public Relations

Training and Employee Development

Management of Non Profit Organisations

Marketing Management

Corporate Governance

Business Ethics and Customer Care

Competences

Computer literate (MS word, Outlook, PowerPoint, Excel, Email, Globus etc.)

Good oral and written skills in English and Shona

Good interpersonal, organizational, communication and team work skills

Strong analytical, resourcing, development and report writing

Can work independently with little or no supervision

Work effectively and harmoniously with superiors and colleagues from various cultural and professional backgrounds.

Personal Details

Date of Birth: 17 October 1988

Languages: Shona (mother tongue), English (fluent)

Nationality: Zimbabwean

Sex: Female

Marital status: Single

Religion: Christianity

Denomination: St John Apostolic Church

National I.D: 13-204627-E-13

Passport no: BN739683

Referees

The Chairman

Mr N. Mashavira

Faculty of Social Sciences

Great Zimbabwe University

Tel : +263-**-******

ad39ug@r.postjobfree.com

The Operations Manager

Mr Chisoni Chipangula

GAME Malawi

Cell: +265-***-**-**-**

ad39ug@r.postjobfree.com

The Human Resource Officer

Shamiso Mafunganzira

ZETDC Eastern Region

Cell: +263-***-***-***

ad39ug@r.postjobfree.com

The Manager

SLICE DISTRIBUTORS

Cell: +263-***-***-***



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