Emily Packer

E: ad39tv@r.postjobfree.com M- 208-***-**** www.linkedin.com/in/emily-packer-16b43285 SUMMARY

Highly motivated Property Management professional with experience across regional and international property operations/management. Expertise in high-value rental/vacation homes. Proven success in daily operations coordination, vendor/sub-contractor management, investor/tenant relations, lease administration, workflow management, and strategic planning. Demonstrated ability to streamline operations while maximizing owner satisfaction; Delivering the most optimal outcomes for the business.

KEY SKILLS

• Property Management

• Property Maintenance Coordination

• Vendor/Contractor Management

• Customer Relationship Management

• Tenant Relations

• Lease Administration

• Financial Reporting/Analysis

• Budgeting

• Strategic Planning

• Excellent Communication

• Self-Driven/Motivated/Competitive

EXPERIENCE

Equity Estates 2022 - Present

Property Operations Coordinator

• Increased owner satisfaction by resolving 90% of maintenance requests within 24 hours, fostering a positive tenant experience

• Streamlined property management processes by 15% through implementing new software and standardizing procedures, leading to improved efficiency and cost reduction

• Collaborated with owners to create long-term capital improvement plans, resulting in a 20% increase in property values within a 3-year period

• Developed and implemented preventive maintenance programs, reducing repair costs by 10% and extending the lifespan of property assets

• Oversaw the execution of capital improvement projects, adhering to budgets and timelines, and ensuring on-time completion

• Managed annual operating budgets, achieving a 95% accuracy rate in forecasting revenue and expenses

• Proactively monitored construction and maintenance projects, providing clear and timely updates to stakeholders on project progress and potential delays City of Trees Real Estate 2020- 2022

Property Manager

• Resolved resident complaints and expedited maintenance requests with a 98% satisfaction rating, ensuring timely issue resolution and fostering positive tenant relationships

• Showcased properties to prospective tenants during apartment tours, effectively communicating key features and amenities, and contributing to increased occupancy rates.

• Performed thorough screening of rental applications, reviewing household information and verifying financial history and program eligibility according to regulations

• Maintained accurate and organized rental agreement files by updating documents promptly and ensuring all relevant information was readily available.

• Provided exceptional customer service by answering phone inquiries, addressing concerns, and resolving client issues efficiently and professionally Axiom 2011 - Present

Les Mills Consultant- Group Advisor

• Developed routines for varying fitness levels to enhance participation and engagement

• Created engaging group exercise choreography for diverse audiences (30-50 participants)

• Maintained a focus on proper form and technique taught within group settings, prioritizing participant safety and preventing injuries

• Delivered strong preparation and time management skills by effectively developing advanced routines, paired to music that drives exceptional fitness response

• Focused on excellent communication and adaptability, actively listening to participants' feedback and modifying content /instructions to enhance fitness outcomes EDUCATION

Bachelor of Science, Business Management

University of Phoenix, 2015

Professional and Personal references upon request.