Warehouse Associate Customer Service
Resume:
Carolyn Wantz
Sacramento, CA *****
ad39tu@r.postjobfree.com
PROFESSIONAL SUMMARY:
Hard working customer services professional with experience in warehouse, merchandising, pulling orders for shipment, inventory control specialist. Proficient at ensuring a positive customer experience utilizing organizational skills and commitment to serving others to drive repeat business. Known as a self-starter, dedicated team-player with a track-record of problem-solving, a positive attitude, and ability to work well with others. Able to adapt to priorities and effectively get merchandise out on time.
AREAS OF EXPERTISE:
Customer Service
Cashier responsible for fast paced money handling, high dollar daily deposits and upselling products in returns of customers.
Effectively resolve customer complaints and guaranteeing product quality and safety and sanitation standards.
Educated and presented a wide variety of products in retail settings and successfully increased products sales with effective merchandising and sales strategies, and the ability to read customer preferences in merchandise.
The ability to effectively communicate with customers who had issues with their service.
Administration
Accurately multi-tasked in a busy call center.
Accurately compiled and organized files and invoices.
Utilized extensive problem- solving skills managing complex machinery in a busy warehouse setting.
Operated hand-held inventory scanners critical to stocking merchandise.
WORK EXPERIENCE: Warehouse Associate
Macy’s Fulfillment Center - (Seasonal) Sacramento, CA 10/22-01/23
Resolved shipping issues with customers.
Following proper protocol for shipment of merchandise.
Expertise in repurposing products for orders.
Ability to use hand-held inventory scanners for accurate shipping.
Amazon Warehouse Associate Sacramento, CA 04/21-07/22
Handled picking/packaging merchandise for customers.
Proficient in problem-solving.
Address product inquiries, resolve delivery problems, process returns and exchanges.
Used varies tracking equipment i.e., hand scanners, merchandise trackers, email and communication devices.
Efficiently interacted with customers to ensure a positive customer response.
Macy’s Fulfillment Center - (Seasonal) Sacramento, CA 10/20-01/21
Same responsibilities as stated above.
EDUCATION AND TRAINING:
Women’s Empowerment Ready to Rent Certificate In Progress
Women’s Empowerment RENEW Property Management In Progress
Women’s Empowerment Job Readiness Certificate In Progress
Intel Computer Basics Certificate
Western Career College Medical Billing
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