TANYA TOMPKINS

Charlotte, NC *****

ad39ts@r.postjobfree.com

1-980-***-****

An accomplished, and talented Accounts Receivable Specialist with 20+ years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent critical thinking skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining ambitious standards in customer service.

Work Experience

Accounts Receivable and Collections Specialist

AvidXchange, Inc. - Charlotte, NC

June 2018 to Present

• Implemented strategies for improving collection efficiency through process automation initiatives.

**Automated Billing System.

• Processed incoming payments from customers by check, ACH, or wire transfer. Money Movement between buyer, supplier, and vendor accounts.

• Researched discrepancies between customers' payments and account balances. Negotiated with customers on arrangements when necessary, ensuring compliance with company policy.

• Collaborated with colleagues across departments on projects related to Accounts Receivable processes.

• Analyzed financial data and developed effective strategies to reduce business costs and increase company profits.

Billing Collections AR/AP Specialist

Allstate Dealer Services - Jacksonville, FL September 2006 to March 2018

• Ensured accuracy of payments received by researching remittance information from customers' documents.

• Processed incoming cash receipts in accordance with company policies.

• Assisted with month end closing activities related to cash applications.

• Developed relationships with customers to encourage resolution of overdue accounts.

• Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.

Skills

• Billing/Collections

• Proficient with SAP, NetSuite, Salesforce, ORACLE

• Microsoft Office Proficient, Excel Advanced.

• Solution Oriented/ Analytical/ Accurate

• Exemplary Communicator

Education

A.A.S in Business Administration

SUNY Sullivan - Loch Sheldrake, NY

September 1994 to June 1998