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Customer Service Health Care

Location:
Henderson, NV
Posted:
March 11, 2024

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Resume:

LINDA CHIBI

**** ******** ***** *, ******, Zimbabwe

+263*********, ad39tg@r.postjobfree.com

PROFESSIONAL SUMMARY

A compassionate and dedicated healthcare assistant with over six years of experience in various settings, including hospitals, child protection centres, and home care. Skilled in providing personal care, emotional support, and practical assistance to patients of different ages and backgrounds. Qualified in community-based care and nurse aide training from Red Cross Zimbabwe. Fluent in English with an IELTS score of 5.5. Fully vaccinated and have a police clearance certificate. Acting with integrity and in the best interest of patients while ensuring compliance with policies and guidelines is one of my core values in promoting care. SKILLS AND COMPETENCIES

• Excellent communication and interpersonal skills

• Patience, compassion and empathy

• Physical strength and stamina

• Time management and organization

• Computer literacy (PeopleSoft/Oracle, Microsoft Office)

• Knowledge of the 6Cs of health care (care, compassion, competence, communication, courage and commitment).

Crotex Health

• Assisting patients with bathing, dressing, and personal hygiene tasks.

• Complete weekly grocery shopping and cook meals according to specific dietary restrictions.

• Assess the care plan regularly to ensure a vibrant plan is in place which suites the ever-evolving needs of the patients.

• Develop educational activities and monitor playtime for two adults with disabilities.

• Administering medication every three hours and keep notes on patient progress.

• Providing safe and reliable transportation of patients, fulfilling daily errands and shuttles, especially to honour doctor’s appointments.

• Go through the patient daily checklist and evaluate their medical condition on a daily basis.

• Assist patients with daily exercises and provide companionship. Health Care Assistant 12/01/2021- Present

• Responsible for managing crisis situations professionally and following policies and procedures related to emergencies.

• Help with housekeeping and maintenance of good hygiene including assisting with dishes, taking out garbage, laundry, ironing and vacuuming. Nurse Assistant 6/02/2018 – 5/01/2021

Netlife Centre

• Provided exceptional customer service to patients and visitors, resolved customer service complaints efficiently and as quick as possible to maintain high levels of customer satisfaction.

• Escorted visitors to various locations within the facility.

• Transported patients throughout the business unit.

• Completed weekly and bi-weekly outside orders to medical vendors PeopleSoft/Oracle.

• Performed diversified ordering, receiving, storing and distribution duties supporting the operational needs of the medical centre.

• Maintained records of inventory received and ordered from vendors.

• Maintained par levels of all medical supplies within the business unit.

• Assisted nursing staff with any medical supplies needed during medical codes.

• Provided counselling to children and adults living in the streets.

• Cooked for them, helping them to stay at the centre for rehabilitation

• Monitored and encouraged them to wash and wear clean clothes.

• Provided emotional support as well as applying to social welfare for those who were homeless.

• Helped the elderly with their daily house chores like general cleaning of the house, tiding up clothes, laundry, cooking and washing dirty dishes.

• Community enablement of the elderly visiting paces like social clubs, grocery shopping, entertainment functions and going to church. Family Support Officer-Simukai Child Protection Centre 6/02/2016 – 3 0 /01/2018 Community Voluntary Work – Various locations 29/10/2013– 28/12/2015 Home-based Care Assistant –Family relative 12/07/2011 – 26/09/2013

• Cared for my stroke-stricken grandmother who was wheelchair bound ever since her diagnosis in December 2011.

• Assisted her daily with personal care and oral care

• Prepared meals (gluten-free), washed dishes and did laundry for her.

• Helped her with feeding as she couldn’t eat by herself.

• Took her for her hospital and doctor’s appointments. EDUCATION

References to be provided upon request

Red Cross Zimbabwe-Community based Care - 2 0 2 2

Red Cross Zimbabwe-Advanced Nurse Aide and Nurse Aide - 2 0 2 2

Morgen Zintec College- Diploma in Primary Education –2021



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