Rickie

**** ***** **** **., ****** CA, *****

Marshall 951-***-****

ad39t4@r.postjobfree.com

Articulate, highly organized, and detail-oriented Executive Assistant with a track record of initiative, confidentiality, and strong attention to detail. With proven ability to work in a fast-paced environment with a proactive attitude. Strong interpersonal skills, leadership, negotiation, analytical and problem-solving skills. Team player with excellent communication skills, high quality of work, driven, and highly self-motivated. Extremely proactive in a high volume and high-stress environment. Organized, able to prioritize, patient, punctual, cooperative, polite, and hardworking. Advanced in Microsoft Office/Excel. High Aptitude for learning new systems and processes.. Experience

2021-2022

Unit Secretary/HemetValley Recovery Center - Detox Care ADMINISTRATION: Greet new and existing patients checking in to the addiction detox unit. Make copies and fax paperwork to other medical offices upon receiving an official request for records. Review addiction patient insurance documents and determine what procedures will be covered in addition to required deductibles. Scheduling patient appointments in accordance with doctor's availability and providing the patient with instructions prior to procedures. OFFICE/RECORDS: Assist multiple nursing staff for a 15 person detox addiction unit. Organize and maintain patient files and records, retrieve test results as needed for physician's review. Coordinate with other departments within the hospital to schedule MRIs, x-rays or bloodwork. Prepare patient files and charts in anticipation of discharges and transfers to other physicians or departments. Assist charge nurse on multiple projects, i.e. create, file, and organize confidential paperwork for the entire detox unit .

PROTOCOL: Experience maintaining a professional level of patient privacy in accordance with HIPAA procedures. Strong written and communication skills when speaking with patients and physicians. Communicating through secure lines and emails to assist in patient care. 2020 – 2021

Office Assistant III/ County of Riverside - Children Services Division ADMINISTRATIVE: Primary overseeing vehicle, CAD, and visitation calendar. Summarize data presentations via spreadsheets, graphs, and flow charts.

OFFICE/RECORDS: Conduct training of new employees on various and multiple functions within the unit and creation of 3 training modules. Leader on unit projects, Operating reception lobby with multi-line telephone system, and e-mail including faxes; screening of telephone calls and compiling accurate information to process and submit to the proper social worker or manager. Contact and communicate effectively with other departments, agencies, and individuals for additional material when needed. Access and distribute confidential toxicology results in multiple formats for social workers to include in court reports. Prepare reports and provide updates of all staff and duties to the supervisor, assist staff in problem-solving by conducting small unit huddles, processing and preparation of court reports and other legal documents to be delivered to different court houses and internal social services departments within the county. Access and distribute confidential toxicology results in multiple formats for social workers to include in court reports. Operate as the Dispatcher of county vehicles to social services workers and additional staff. Assist office staff with requesting and dispersing closed files and referrals through the case tracking system (CTS). Organize and submit placement requests through Relative Assessment Unit. Assist office staff with requesting and dispersing closed files and referrals through the case tracking system (CTS). Organize and submit placement requests through Relative Assessment Unit. Organize and prepare calendars and summarize data presentations via spreadsheets, graphs, and flow charts. Provide information to the public or inter-departmental representatives in situations where departmental policies and regulations are required.

Initiate replies to routine correspondences that require any information. Assist social service workers, managers and other office staff for technical requests, by operating various office equipment.

PROTOCOL: Provide information to the public or inter-departmental representatives in situations where departmental policies and regulations are required. Monitor and assist clients with office visits, which require answering a variety of questions with judgment and knowledge of policies; receive and sort incoming mail and referrals; assist clients and employees with reserving conference rooms and other visit requests. Contact and communicate effectively with other departments, agencies, and individuals for additional material when needed. Access and distribute confidential toxicology results in multiple formats for social workers to include in court reports.

2017-2020

Call Surveyor/ Select Staffing/Yardi Matrix Perris, CA OFFICE /RECORDS: Collect field data for preparation of surveys by using surveying equipment and software. Effectively use reports, maps, drawings, engineering plans, and aerial photographs to assess project needs and assist in the project approach. Assist in the recovery of survey control and documentation, construction layout, obtaining invert and subsurface utility information, and photo documentation of the project area. Recommend new approaches and ideas that continuously improve efficiency and services performed. 2012-2017

Administrative Assistant for Director of Operations/Ross Distribution ADMINISTRATIVE: Manage and coordinate calendar meetings, schedules, conference calls, prepare and reconcile data on agenda material to be discussed, brief management in advance of critical items. Prepare overview notes, rolling up to management to include follow-up action items. Responsible for generating tracking lists and reports of pending and completion of projects. Receive, screen, direct internal and external correspondence to appropriate departments (HR, Safety) PROTOCOL: Handles confidential and sensitive documents, reports, and files. Coordinate and pre-plan itinerary for travel both domestic and International Process, create expense reports utilizing (CONCUR) Plan, organize routine and large functions Extract information from various sources compiles weekly/monthly/quarterly/annual reports. Work closely with Safety to maintain safety conscious work environment, leading by example to encourage and influence others to follow safety protocols and work practices Serve as a conduit between various departments within the region.

DATA SUPPORT: Supervise, train, and provide work direction to other office support positions as needed. Purchase and maintain office supplies, equipment, and materials Assists in the operational monthly budget, analyze monthly expenditures. Prepare requisitions, compile quotes/bids for the department, related equipment, and materials. Create spreadsheets, charts, graphs, reports, perform analysis, and assist with the preparation of reports. Workload balance a wide range of activities in the region requiring extensive coordination to meet frequent deadlines and identify challenges to find immediate solutions. Establish priorities and action timelines develop and maintain an alert system on upcoming deadlines. Actively involved in the Positive Engagement process between Management and non-management. Perform other responsibilities and duties as assigned 2010-2012

CalWORKs EligibilityWorker/Human resources/ Riverside County Department of Social Services

Evaluating applicant's eligibility for public social services such as state and federal healthcare coverage, nutrition assistance programs, and family-based cash assistance. Aiding applicants and continuing participants with understanding regulations and policies regarding available programs. Reviewing documents for authenticity including citizenship and income, and insuring verification procedures are reasonably conducted Renewing yearly eligibility and timely updating critical changes for a caseload of over 70 files.

Skills

Type 50WPM • Proficient with Workday • Team player • Excellent time management skills • Conflict Management • Public Speaking • Data analytics

Education

2008

• National American University – Major in Accounting, 2008

• Associates in accounting, 3.5 GPA Montclair high school Activities

Literature • Environmental conservation • Art • Music • Yoga • Travel