Durban, KwaZulu Natal ****

084-***-****

ad39s6@r.postjobfree.com

SUMMARY

IT Technician

SKILLS

• Analysing

• Problem Solving

• Troubleshooting

• Remote Support

Excellent verbal and written

communication skills

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• Able to work under pressure

Sibusiso Dlamini

EXPERIENCE

May 2020 - Current

Help Desk Technician Gigazone Durban, South Africa May 2019 - April 2020

Fixed Term Contract Digit-It Midlans

June 2018 - April 2019

Service Desk Geek Patrol Umhlanga, South Africa

June 2018 - April 2019

Contract Geek Patrol

Responsible for providing ICT support to customers and assisting other support technicians.

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Resolve support requests, covering hardware software, networks, the Internet, and other IT-related

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systems. Monitor all critical systems and respond to alerts generated by these systems as required.

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Remote desktop support for Microsoft Windows (experience with macOS is a plus)

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Microsoft Windows, Windows Server, and Microsoft 365 deployment, administration, and management

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• Remote network troubleshooting and management

Provide Intermediate IT support to customers and colleagues as required, covering software,

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Hardware and other IT related matters, either face-to-face, over the phone, via email or “remotely"

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Install and configure new IT infrastructure equipment, including hardware, software, operating system.

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• Microsoft Office 365, Anti-virus, VPN and firewalls Comprehensive knowledge of Windows and Apple operating systems

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• Advanced networking- router, access point, switches & firewalls Wireless networking, ADSL, and TP-Link routers and also have a clue with Mikrotik router board

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Experience in working with wireless networks and other Ubiquity network devices.

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• Email setup, connecting of printers. VoIP setup and troubleshooting Onsite installation of Cabling, UPS, Access Point, cameras, and server cabinet

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Sales of new and used laptops, desktops, and other IT-related products

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• Stock control and allocation of stock

• Worked in service desk environment answering calls Using the ticketing system to log, update allocate, and escalate tickets accordingly.

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• Working with ISP to assist clients with network issues remotely I know more about incidents, problems, escalation, change management, and the request.

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Answering calls and responding to emails, follow up on tickets, and updating clients with the current situation.

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Experience as an IT support Technician and directly supporting end-users, both face to face and remotely

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• My duties was to repair and servicing of computers Experience in troubleshooting and upgrading desktop/workstation and server hardware

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• Cabling for office networking and cabinet server installation

• Onsite Installation of Access Point and CCTV cameras. PERSONAL INFORMATION

• Citizenship: South Africa

• Date of birth: 08/21/94

EDUCATION

01/2013

math lit, English, History, Life Orientation Agricultural Science, IsiZulu and Geography

Mconjwana High School

Information and Communication Technology

Mangosuthu University of Technology

REFERENCES

• Selene Shah, Immedia, 073-***-****, ad39s6@r.postjobfree.com

• Mr K Pillay, Geek Patrol, 083-***-****, ad39s6@r.postjobfree.com

• Warrick Boyd, Gigazone, 082-***-****, ad39s6@r.postjobfree.com

• Wade Mcentee, Digit IT, 084-***-****, ad39s6@r.postjobfree.com

Contact this candidate