Profile

• Worked as a Consultant at Capgemini India’s Invent Microsoft Client GTO (Global Trade Organization)

• Have 7 years of IT experience.

• Worked for Liquid Hub on a contract with Microsoft, Redmond, USA

• Have work experience in SAP, Risk

Management, Supply Chain Management and

Production

• Experienced in Handling and Leading teams, Training on the processes, Quality Analysis, Working knowledge on Power BI.

• Support the Implementation of Data Handling

• Reporting and Working on Advanced Excel.

• Handled Escalations in the Teams provided solutions and excellent in team and people management.

• Experienced in Handling Compliance Operations in SAP, Blocking and Enabling Clients for Microsoft.

• Produced reports.

• Effective at building Highly-Motivated teams, as well as Leading Cross-Functional Teams.

• Have been an Exceptional customer Service professional who addresses inquiries and resolves problems as they arise.

• Experience in handling Fraud Operations, Worked in CRM

Taken part in Interviewing, Hiring and Training the new Employees in their work processes.

Competencies

• Successfully Managed a proof of concept, at a very low budget and bagged the $40 Million Project at BOSCH.

• Skillfully Managed Multi projects, While handling my own, Parallelly, Planned, Supervised, Reviewed, Co-ordinated, Periodic, Metrics and People for three Other Projects.

• Efficient in Business and People Management

• Exceptional Interpersonal Communication and Excellent Time management

• Skilled Trainer in process and any Management Aspects.

• Can Handle different and Difficult Scenarios at any given time.

• Always Support teams and help the team to build a better and healthy structure.

• Maintain Good Rapport and Build Teams

Education / Certification

• Master in Business Administration Specialization in Systems.

• Earned Certificate on Microsoft Power BI Desktop for Business Intelligence (2023) from Udemy

• Earned Certificate on "Introduction to Data Analysis Using Excel" from RICE UNIVERSITY, USA

Professional Expérience

Consultant - Capgemini India, Microsoft Client

• Worked as an Auditor for Microsoft’s GTO Project in Capgemini India

• Attended Client Calls, Presented Reports to the Client.

• Created SOP’s, Assisted in Project Plans and Budgeting and Forecasting

• Handled Data Analysis, Created Power BI presentations, Supported Handling, Data Mapping and Data Migration on the Share Point.

• Created Reports, Reviewed Overall Consolidation of all the Reports.

• Data Transforming, Rangling.

• Exploratory Data Analysis (EDA)

• Worked on all Production Related Jobs in the team.

• Provided Insights to the Team and Built New Formulas That Simplified and Supported the Audit Process

• Worked On Broker Status and Client SP’s

• Contributed to the team in Decision making in many scenarios.

Associate - Liquid Hub, Pennsylvania, USA/Worked in Business Services Processes

• Worked in Microsoft’s GTO –

( Global Trade Organization)

• Trained and Handled Teams, Prepared Weekly Reports and Project Plan.

• Provided accurate, specific and timely performance feedback. Identified individual development needs with appropriate training.

• Devised and published metrics to measure the organization's success.

Sr. Associate - BOSCH / Business and Financial Services / Team lead

• Managed 3 projects under me – Team lead and Lead the management - was the client Interface

• Was also an Acting Manager at times to meet the Organization’s Requirement.

• Reviewed, Analyzed, Optimized

Several Periodic, Metric, People

Data Handling,

• Managed a Sample Project, With Limited Budget Recruiting 10 interns – and was Successful in Getting the $40 Million Project.

• Budgeting and Forecast

• Produced Project Plans, Proposals, Produced Reports, Quality Analysis,

• Managed multi projects Worked in Oracle Tool

• This involved supply Chain Management and Production.

Process Developer - GENPACT / Finance, Skip and Collections

• Finance – Banking and Collections - Risk Management and Compliance, where we had to handle Sensitive customer information like CBR reports and their SSN.

• Worked on a Stressed, Fast-paced Environment also Won Award for the Best Performance

• Worked on Fast Data and other Application Software, worked on Main frame user tool.

• Relegating Responsibility to a Team of 26 Members

• Managed Scenarios, Tactfully Handled Escalation calls for Team Members, Supervisor Calls, Provided Plans to the Customers, Handled Reports, Consolidated data and Delegated Trainings Presentations and Team meetings

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