YS Yiane Simmons

Charlotte, NC ***** 704-***-**** ad39ru@r.postjobfree.com

PROFESSIONAL

SUMMARY

Hardworking Customer Service Representative with years of experience working with . Trained in project and time management with extensive knowledge of and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Hardworking bringing years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

SKILLS Product Knowledge

Cleaning

Guest Services

Shipping and Receiving

Client Needs Assessment

WORK HISTORY CSA/DELIVERY DRIVER 12/2008 to 03/2013 Pitney Bowes Charlotte, NC

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

EDUCATION High School Diploma EXPECTED IN 12/2021

James Madison High School, Norcross, GA