SKYE CURD

• San Antonio, TX ***** •

210-***-**** • ad39rt@r.postjobfree.com

Core Competencies

Conflict Resolution

Idea Development for Business Practices

Data Research for Statistical Inference

Risk Assessment

Negotiation in a High-Performance Workforce

Improving Employee & Organizational Performance

Analytical Thinking using Lean Methodologies

Strategic Planning with a focus on Disciplined Execution

Professional Experience

USAA, San Antonio, TX, United States

Quality Assurance Specialist II Present

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Follows written risk and compliance policies, standards, and procedures for business activities.

Follows all written policies related to execute quality assurance activities. May assist with gathering information for internal partners; Acquires and applies a maturing knowledge of the regulatory landscape to ensure proper compliance with laws and internal processes are followed.

March 2020

Personal Lines Account Manager I

Must effectively underwrite applications for USAA and multiple and additional admitted and non-admitted carriers. Adapts to each carriers’ unique underwriting, platform and other critical guidelines, to ensure appropriate pricing for members with risk and exposure beyond USAA’s appetite.

Adheres to Anti-Trust Laws to ensure proprietary information of multiple carriers (to include USAA and up to 7 additional external carriers) and remains secure in compliance with applicable law.

Complies with all FTC and HIPPA regulations to ensure sensitive member information remains secure.

Initiates, captures, reviews and validates process and procedure change recommendation from team members through collaboration; provided recommendation to senior level teammates and management.

DevPro Professional Rotation Innovation LABS experience working with business partners to connect submitted ideas with champions.

Partnered in the LABS Enterprise Recognition Event that brought recognition to both idea submitters and business partners enterprise wide.

Provided Support in the adjustment of an Enterprise Correspondence Letter “Cash Refusal”.

Presented in Big Room Planning Providing Revised Amount Due.

Coauthored KD Life 403B Checks and 403B Wires

Business Advisor III May 2017

Identified opportunities and implemented business solutions to meet business needs. Maintained highest quality and accuracy of all work products and deliverable (Artifacts, Process Maps, Procedures, change management plans.) Collaborated with business partners to ensure deliverables remained in scope and on time, ensuring the business was appropriately prepared for the challenges. Assisted in prioritization of backlog refinement. Participated in big room planning working with the Agile process.

Provided team level support for alignment on risk and compliance with current projects. Coordinated with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation. Analyzed and interpreted data to monitor trends, root causes, and partnered with stakeholders to proactively address issues and support the development of appropriate action plans and business solutions.

Collaborated in creation Electronic Signature for New Jersey Consent to Rate Form

Identified Key Performance Indicators for USAA’s Safe Driving Program which is in pilot mode

Provided Risk and Compliance data to stakeholders New Jersey Pre-Insurance Inspection Forms which assisted in identifying compliance errors. Developed process map for Call Transfer Flow from 3P Agents to Internal agents.

Development for Internal New Hire Billing Leaning Curriculum

Member Service Representative - June 2003

Served as a business subject matter expert to deepen and retaining member relationships through needs assessment and solution offerings from USAA products and services.

Collaborated KD restructuring to resulting in reduction of 39K non-viable calls into the Helpline

Additional Work Experience

United States Army Reserve, San Antonio, TX, United States

Information Software Analyst

Maintained software system, performed system problem solving, met with users to define business needs.

Education

University of Phoenix, Phoenix, AZ, United States

Bachelor of Communications Pursuing

Certificates

SAFe Certified Practitioner

SAFe Certified Scrum Master

Toastmasters Competent Leader & Competent Communicator

Disciplined Execution Taxonomy 101

Lean Six Sigma Yellow Belt

Advanced Scrum: Developing the Product and Sprint Backlogs

Contact this candidate