Andrea Sheppard

Decatur, GA *****

ad39rp@r.postjobfree.com

+1-229-***-****

Focused customer service professional skilled with customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 10 years of experience in business management. Consistent with inventory control, enhanced knowledge of shipping and receiving. Well organized with excellent leadership and team building skills. Articulate to solving problems. Customer oriented and management. Dedicated and hard working with internal drive to deliver excellence. Tactical team builder with strong background in training development. Always innovating to make sure the customer receives the best quality at the most efficient manner. Documents proper production data and submit accurate time logs. Willing to relocate: Anywhere

Work Experience

Assistant Manager

Rent A Center - Stone Mountain, GA

December 2022 to Present

· Asist the store the store manager in realizing or exceeding determined sales plans and target metric objectives.

· Ensure consistent execution of company’s marketing and visual presentation.

· Set up advertising displays and arrange merchandise on the counter, floor and tables to promote sales.

· Train staff on how to drive the sales through consistent development of the product knowledge and customer service standards.

· Ensure compliance to policies and procedures and report concerns to senior management.

· Maintain proper inventory and bulk count as guided by senior management.

· Document daily data and submitted accurate time logs to keep management up to date.

· Help achieve team goals by rotating production and daily duties to meet demand.

· Trained new employees on company and safety standards, by providing assistance and remediation with issues.

Assistant Manager

Exxon Mobil - Albany, GA

June 2017 to November 2022

· Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

· Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

· Maintained stock within optimal levels to meet expected customer and sales levels.

· Oversaw the daily operations & weekly activities of 10 Employees.

· Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.

· Documented shipping and receiving by entering data into the computer system. Customer Service Representative

Sykes Homes Enterprises Inc. - Fayetteville, NC

March 2013 to May 2017

· Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

· Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

· Consulted with outside parties to resolve discrepancies and create effective solutions.

· Communicating with customers over the phone or via email.

· Identify and Access customer needs.

· Manage a large amount of incoming phone calls.

· Meet personal / customer service teams sales targets and call handling quotas.

· Handle customer complaints, provide appropriate solutions and alternative within time limits.

· Follow up ensured resolution.

Education

Diploma in Culinary Arts

Albany Technical College - Albany, GA

February 2010 to March 2011

GED

Albany Technical College - Albany, GA

September 1999

Skills

• Business advance

• Mentoring

• Time management strength

• Manufacturing Experience

• Data Management

• Supervising Experience

• Communications

• Teams

• Shipping and receiving

• Project planning

• team member

• Opening/Closing procedures

• Microsoft Power Point, Excel, Microsoft Office

• Budgeting

• Stocking and replenishing

• Excellent communication skills

• Management

• Cost Management

• Business Management

• Culinary Experience

• Microsoft Excel

• Communication skills

• Microsoft Office

• Operating systems

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