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Customer Service Patient Care

Location:
Laurel, MD
Posted:
March 11, 2024

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Resume:

Summary

Team player, that's skilled in managing electronic health records, providing excellent patient care, and delivering excellent customer service. Friendly, hardworking, and demonstrated effective communication. Education

Bowie State University Bowie, MD

Bachelors of Science 05/2023

Completed courses in computer science, biology, psychology, and statistics Majored in Psychology, minored in Biology

Dr. Henry A. Wise Jr. High School Upper Marlboro, MD PTLW Biomedical 06/2018

Experience

Kennedy Krieger Institute Baltimore, MD

Clinical Assistant 03/2023 - 07/2023

Assisting with self-care activities

Providing patient supervision (day, evening and night shifts) Implementing protocols related to behavior therapy and education Providing hands-on assistance to individuals 3–21 years old diagnosed with autism spectrum disorder and/or intellectual and developmental disabilities who also exhibit severe, problematic behaviors Collecting behavioral data

Maintaining vigilance in a physically demanding and constantly changing environment Renoxx Caregivers Prince George's County, MD

Behavior Technician (RBT) 09/2022 - 03/2023

Providing direct client care in one-on-one and group settings. Following the behavior reduction and behavioral skill acquisition protocols. Collecting and recording data based on client behavior. Communicating with clients, parents, and caregivers regarding client progress. Autumn Lake Healthcare Crofton Crofton, MD

Certified Nursing Assistant 01/2022 - 10/2022

Provide high-quality patient care as an in-demand part time CNA within surgical, acute-care, rehabilitation, home- healthcare and nursing-home settings.

Preserve patient dignity and minimize discomfort while carrying out duties. changes, diapering, emptying drainage bags and bathing Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION Prince George’s County, MD Health and Wellness Program Support Staff 03/2021 - 10/2022 Onsite program registration

Information distribution

Event preparation, and

Equipment set-up/breakdown.

THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION Upper Marlboro, MD Ride Operators/Cashiers/Customer Service Representatives 05/2019 - 09/2021 Wonderful World of Watkins

Daily opening and closing duties,

safe operation of the rides,

fiscal accountability for ticket sales,

Natalie Washington

240-***-**** ad39r7@r.postjobfree.com Laurel, MD cleanliness of the overall facility.

Target Bowie, MD

Fulfillment Expert 10/2020 - 04/2021

Pick items for guest orders

Provide customer service and required ship time standards. Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner. Always demonstrate a culture of ethical conduct, safety, and compliance. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION Upper Marlboro, MD FESTIVAL OF LIGHTS 11/2019 - 01/2021

Daily opening and closing duties,

fiscal accountability for ticket sales,

cleanliness of the overall facility.

Kaiser Permanente Largo, MD

Summer Internship Program 05/2018 - 08/2018

Observed procedures and assisted in retrieving and administering chemotherapy Aided with organizing oncology rooms and chemo suites Prince George's Community College Youth @ Work Largo, MD Summer Camp Aide 05/2017 - 08/2017

Supervised campers (4th and 5th graders) and tutored campers in math Co-taught campers on changing decimals to percentages Skills

Customer service, Computer literacy, Communication skills, Time management, Microsoft excel, Microsoft word, Documentation review, English, Psychology, Nursing, Caregiving, Computer skills, Vital signs, Supervising experience, Acute care, Patient monitoring, Home care

Certificates

Child Care Aide, CPR Certified, Certified Nursing Assistant



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