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Customer Service Executive Director

Location:
Brooklyn, NY
Posted:
March 11, 2024

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Resume:

Richard Evans Jr.

*** ******* ******

Valley Stream, NY 11580

(347) 613- 5661 / 347-***-****

E-mail: ad39r3@r.postjobfree.com

Objective: To obtain employment at a company that can utilize my computer knowledge, public relation skills, customer service/management experience, Skill bulding, teaching/Leadership proficiencies, and Paralegal familiarity.

Professional Experience:

The City of New York (City) Mayor’s Office of Media and Entertainment (MOME), Deputy Director, Press Credentials Unit January/2023- Present

Analyze applications for press credentials for compliance with eligibility requirements and make recommendations on approvals and denials according to criteria in the law.

Process applicants and issue press passes/identification cards.

Manage data, prepare reports, and provide analysis to the Executive Director, as directed.

Respond to questions from the public and other agencies about press credentials.

Prepare training and educational materials and participate in policy/process review and development.

Identify administrative and operational problems and provide recommendations for improving systems and procedures.

Represent the Press Credentials Unit in both internal and external meetings.

Provide support to the Associate General Counsel and Staff Counsel for administrative hearings and appeals.

Perform the duties of the Executive Director in his/her/their absence.

Perform other related duties.

N.Y.C Department of Social Services Human Resources Administration Department of Homeless Services, Community Coordinator-Crisis Coordinator October/2022- December/2022

Performed field duties by fulfilling tasks of assisting Homeless individuals on the streets needing shelter and placements.

Assisted NYPD, Health, and Hygiene, and HRA staff in End of line joint tasks throughout the 5 boroughs to assure homeless individuals are provided shelter while intaking data of the individuals for referrals to hospitals and shelters as needed.

Documented and took photos of homeless conditions that were deemed unsafe for living for precautionary measures and to attend to emergency needs for homeless individuals.

Entered data entry from day-to-day duties of assisting homeless individuals and shelter/placement centers within the CARES HRA entry system for record keeping.

N.Y.C Dept. of Housing Preservation & Development, NY, NY, Training and events Coordinator April/2021- October/2022

Created event proposals which fit client requirements and present proposals by deadline

Maintained a working relationship with vendors and venues

Managed and overseen events-problem solve, welcome guests, direct event/training set up, communicating with staff and organizing vendors

Trained new hires on Agency policies and procedures

Gathered and evaluated information from employees and management

Informed employees on scheduled training and track their progress

Recommended training materials and methods, order and maintain in-house training equipment, facilities, and manage budget set for training

Assisted in developing Agency wide programs to cultivate professional and technical skills

N.Y.C Dept. of Housing Preservation & Development, NY, NY Eligibility Specialist/Housing Development Specialist May/2016- April/2021

Reviewed and processed applications for eligibility of the Special Needs Housing Rental Assistance Program. Screen referred participants for eligibility and enter data within the systems of Excel Spreadsheet, AMS and other Managing systems to store data

Presented PowerPoint presentations- training and directing Landlords and tenants on application for Rental Assistance procedures and providing supportive documents and tools that will enable landlords to review applications

Corresponded daily with Landlords, Building Management, Auditors, Accountants, and staff to provide updated information, briefings, and follow ups with day-to-day activities of Section 8 applications

Coordinated conferences with Landlords and other city agencies to assist in discrepancies with building management. Scheduled conference via phone calls, face to face briefings and correspondences to assist with productive workflow.

Conducted Monthly Auditing, screenings of building planning, construction, tenant population, Lease agreements, contracts, city planning, accounts payable, Housing Quality Inspections, Code violations, and monthly building Rent Rolls.

S.C.O Family Services, Jamaica NY Respite Care/Skill Builder/Psychosocial Rehabilitation Worker (PSR) February/2016- Present

•Support clients with their coping skills, interpersonal anger management, and social functioning with the succor of the ICC and counselors.

•Engage and supervise recreational/educational activities with the clients within the community.

•Assist children with their homework and academic studies. When needed, also aided clients with speech developments and help children attain necessary skills for Skill building.

•Coach/Mentor Children and families to avoid or manage crisis, make home visits to monitor crisis management and behavior management activities.

•Direct advocacy in the community and with the education systems/ therapist regarding children disabilities and needs related to health care issues, skills to assist children or families regarding methods and behaviors to enable success in the community and school.

• Assist with teaching concepts of compliance, attendance, task completion, problem solving, safety, work habits, learning occupational production requirements, and acceptable job behaviors to youth with disabilities.

Steinway Child and Family Services, Inc., Long Island City, NY Respite Care/Public Relations Coordinator-Public speaking Assistant Sept/2011- February/2016

Provided one on one Respite Care service to children by developing an objective for each step that the child/family needs to take to reach goals and progress.

Communicated effectively with clients and parents on strategies and planning to improve certain behaviors within the home.

Attended counseling sessions with children that require psychotherapy and productively make notations of progress/regression within progress notes.

Defined project and company vision, strategies, and tactics.

Lead presentations about Ethics and standards with staff and supervisors for training

Work with management to identify trends and developments that would influence PR

Coached client representatives on effective communication with the public and employees.

N.Y.C Dept. of Housing Preservation & Development, NY, NY Paralegal Dec/2005-April/2016

Appear in Housing Court within the five boroughs of New York City as a representative for HPD interacting with tenants, Attorneys, and Judges.

Coordinate with other divisions within HPD concerning inquiries, investigations, and analysis.

Testify on behalf of Housing Preservation and Development regarding to Section 8 respondents and plaintiffs records.

Assist with concerns/issues that may occur with Court related cases in reference to terminations, inspections, and updates within Section 8 records.

Analyzing and preparing responses to Subpoenas and Freedom of Information Law requests.

Thoroughly prepare responses to subpoenas and arrange documentations that are presentable to the Courts.

Establishing and maintaining files and records to track court caseloads, responses to subpoenas and Freedom of Information Law (FOIL) request.

Researching, collecting and assembling data in preparation for hearings in Housing/Supreme court.

Represent the Agency in court and provide statistical analyses and produce relevant reports/spreadsheets.

Virgil I. Grissom M.S. 226, South Ozone Park, NY Substitute Teacher 2005

Attended coverage’s when a Permanent Teacher is absent.

Assigned students with productive assignments/Learning lessons.

Recorded attendance and behavior of the students.

Provided structural task(s) for each grade level.

Walgreens Pharmacy, Forest Hills, NY Assistant Manager/Communication Analyst 08/03-09/04

Assisted customers with merchandise sales.

Coordinated cash transactions, safe balances, and financial reports.

Provided customer service on an individual basis to meet and exceed client needs.

Responsible for daily store operations.

Prepared, edited, and reviewed Internal employee communications.

Implemented suggestive selling to enhance multiple sales and provided analytical data analysis regarding sales, customer representation, and trainings.

Attended meetings and coordinated Marketing strategies to expand customer service.

Supervised staff/employees and trained workers for Career development and skill improvements

Department of Employment, NY, NY Field Supervisor 2000-2001

Coordinated the distribution of payroll responsibilities.

Screened participants and potential employees.

Inspected facilities and sites for safety precautions.

Education:

Nyack College, Nyack, NY 1999- 2003 College graduate with B.S., Business Administration.

Computer Skills:

Microsoft Word, Excel, PowerPoint, Access, Windows, and Internet proficient.



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