John Gagne

Procurement/Contracting/Purchasing

ad39qz@r.postjobfree.com • 774-***-****

www.linkedin.com/in/ljsgagne • Worcester, MA

Summary

Accomplished and highly motivated senior leader with more than 20 years’ Expertise in managing vendors, purchasing functions, contract management and negotiations. Articulate, engaging, and professional.

Published Author: “Tick Tock India, Risks and Lessons of Outsourcing” (available on Amazon)

Areas of Expertise

Skilled negotiator

Leadership & Team-building

Strategic Planning

Public Speaking

Vendor Management

Project Management & Execution

Technology/ IT Implementation

Budget Development & Oversight

Contract Negotiation

Professional Experience

Oracle Corporation, Austin TX 12/2011 – 7/2020

Director & Territory Manager, Client Services

Lead and Manage New England client territory of Oracle Managed Cloud Services, Oracle SaaS, and Oracle Functional Services. Execute all contract SLA’s, escalations, service changes, and issues for Oracle clients, delivering superior support for business activities and driving exceptional experiences and satisfaction.

●Managed support and account services of hosted environments for Oracle Clients within cross section of industries, representing $12.6M in annual revenue.

●Successfully bolstered accounts nearing decommission to referenceable status.

●Administered consistent, high-quality, and responsive customer support to boost confidence and establish level of confidence with new and existing clients.

Genzyme Corporation, Cambridge, MA

Sr. Director, Vendor Management (Office of the CIO) 6/2010 – 12/2011

Promoted to create the department charged with Directing Enterprise-wide IT annual spend budget of $1.2B across multiple functional divisions including technology, applications, consulting services, personnel services, lab, research and infrastructure.

●Implemented vendor management initiative and all related policies, procedures, and metrics to launch department from traditional purchasing function to fully functioning VME.

●Trained and coordinated all procurement and contracting personnel and all budget-related contracted activities.

●Negotiated all 3PL locations including far east and S American warehouse and product deployment and fulfillment locations on behalf of the Logistics and delivery organizations.

●Created and authored Consulting Services “Rosetta Stone” to capture, analyze and manage multiple consultant services across the enterprise to better control this high expense category of spend and to consolidate this extensive a varied previously siloed commodity area. Reduced risk exposure substantially increased leverage and reduced expenditure in real dollars from this budget area.

Project Lead, Third Party Participants 7/2009 – 6/2010

Sourced, selected, and negotiated all third-party contracts related to implementation of company $165M transformational system development and deployment project.

●Led all contractors and respective services, such as Oracle, EDS, Deloitte, and several smaller contributors, as core member of Executive Management Team and lead vendor manager.

Contracts Manager, IT, Network & Tech Services 11/2007 – 6/2009

Supervised team of purchasing and contracts professionals and day-to-day operations in management of $650M IT and technology services budget. Developed agreement and standard templates to boost practices of commodity and service channels, as well as new savings’ tracking, goals, and metric system to monitor service quality, goals, and recovery targets.

●Achieved cost savings defined by both departmental end-user organizations and purchasing group.

●Established sourcing and commodity expert groups, teams consisting of internal and external suppliers, industry leaders, and local academic teams to help define product expectations, function availability, and future requirements; saved millions of dollars in labor, development, and planning costs.

New England Technical Associates, Millbury, MA 7/1992 – 4/2006

Owner, Principal

Championed full-scope of manufacturing firm operations, maintaining oversight of sales’ reps and administrator, technical account services, and relationships with industrial design, installation, broadcast, retail, and touring sound system companies.

●Increased sales from $2.1M annually to more than $12.2M annually over eight years.

●Increased retail presence within territory from 40 locations to 106 locations in 6 states

●Became advisory team member for 4 of my 15 manufacturers expanding their product offerings

Director Purchasing and Contracting 5/1985 – 9/1991

Telenet Corporation (GTE Company) Data Communications Reston, VA

Established FAR/DFAR compliant procurement group to better serve an expansion into government contracting.

Re-organized department and established policy and group management team to capture newly acquired organizations (Kansas based Data Comm company).

Established management group to encompass multiple manufacturing locations and their specialized production requirements and commodities primarily electronic in nature.

Corporate signature authority for multi year contract value of $20 Million and single transaction approval to $10 Million.

Education

Masters Certificate in Business Leadership

Tulane University Freeman School of Business, New Orleans, LA

Certificate in Public Leadership & Policy

Graduate January 24 Harvard University JFK School

Harvard University, Cambridge MA

Professional Training

Music and English at Anna Maria College, Paxton MA

Mathematics & Marketing, Northeastern University

Accounting & Finance, Bentley University

Chinese Studies & History, George Mason University

Certifications & Awards

ITIL Certification, Boston University 2009

Multiple corporate awards for innovation and leadership throughout my career.

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