Sherle Lorentz

**** ***** ***** ** - ********, Georgia 30152

404-***-**** - ad39qv@r.postjobfree.com

Objective

Telecommunications professional with 30+ years of experience seeks telecom to leverage expertise in hosted phones, SIP voice, and customer service to ensure seamless transitions and exceed customer expectations.. My strengths are strong customer service, accountable for managing accounts and providing seamless installation activations for customers. I am knowledgeable in Microsoft Office, Teams and some experience with Webex. Would like to work either in hybrid or remote environments if possible.

Experience

June 2022-Present

Fusion Connect (Formally Cypress Communications), Atlanta, Georgia

Implementation Engineer

-Activations for customers setting up new service with hosted phones, BEC devices, Adtrans, Native SIP accounts, Fortinets, reconfiguring Cisco IAD routers and some knowledge of working with Meraki’s

-Worked with both our technicians and subcontractors to install equipment and activate new services. If the device would not come up, the technician would have to console me to the equipment and use remote sessions to look at the device configuration.

March 2021-June 2022

Fusion Connect (Formally Cypress Communications), Atlanta, Georgia

CDN Migrations Engineer

-Migration process within the company to reconfigure Cisco IAD’s and activations of new circuits to connect to IAD to remove T1 Copper lines

-Worked with installing additional equipment of Fortinets if customer needed it

-Worked with our technicians and subcontractors to test and bring equipment up or have technician console me to update equipment

-Made sure customer is up and working as they were previous to our changing setup with equipment

March 2002 to March 2021

Fusion Connect (Formally Cypress Communications), Atlanta, Georgia

Senior Voice Provisioner

-Provisioned from Nortel Networks PBX phone systems to Broadworks

-Worked with call center, hunt group and auto attendant provisioning setup

-Project managed the provisioning, activation and move, adds and changes for high profile accounts

-I was the one point of contact for high profile accounts after activation of phones

-Experience on Polycom now Poly and Yealink phones

-Experience with Cisco and Grandstream ATA’s

-Ordered equipment with CCS warehouse so they could get connected and programming come up verified before shipping out to customer

April 2000-March 2002

Cypress Communications (eventually becomes Fusion Connect), Atlanta, Georgia

Voice Engineer

-Travel to markets to oversee installations of high profile customers. Programming of Nortel switches including remote assistance to field personnel for installations, moves, adds, changes and service requests

-Telco coordination for all markets

November 1998-April 2000

Cypress Communications (eventually becomes Fusion Connect), Atlanta, Georgia

Installation CSS

-Responsibilities including customer contact and database collection, ordering equipment, scheduling installation with Operations, programming, customer training, on site assistance on date of installation, and post-installation support

September 1993-November 1998

Williams Communications (WilTel)

Provisioner

-Go to customer locations to gather provisioning information and collecting information as to see how the customer wants everything setup from phones to other services such as auto attendants

-New installations provision the customer purchased Nortel PBX or Norstar Key System

-Coordinate and installation of Telco

-Assisted in installation of telephones, training and after installation support

-Maintained larger accounts as well for different projects including Redmond Hospital, Southwire and US Court of Appeals

May 1992-September 1993

Williams Communications (WilTel)

Operations

-Managed telco for customer accounts (contacted carriers, setup services)

-Installation cost analysis for each customer job (profit and loss)

-Spreadsheets pertaining to each installation for customer accounts breaking costs including telco cost to give to manager

-Worked with material costs as well to ensure that all equipment was received and installed

July 1991-May 1992

Williams Communications (WilTel)

Front Desk Operator

-Answer calls and transfer calls to appropriate individuals in the office

-Assisted with AR entries and any other administrative/clerical work to help in other departments that is needed

-Trained customer on main console for their front desk individuals for their company

Key Skills

-Telecommunications

-Hosted Phones (Nortel PBX, Polycom and Yealink)

-SIP Voice

-Networking

-Problem-solving

-Multi-tasking

-Dedicated and Hard Working

-Team Worker

-Customer Service Oriented

-Data Entry/Provisioning

-AP/AR minimal experience

-Microsoft Office and Teams

-Some knowledge with Webex

Education

-Grandstream Certified Specialist Networking Solutions – August 2022 Certification

-Nortel Meridian Mail Certification – 2001

-Nortel Call Pilot Certification – 2000

-Nortel Meridian 1 ACD Certification – 2000

-Electronics – North Metro Technical College – 1999

-Proficient in PC software packages including Microsoft outlook, word, excel and some knowledge with power point

-McHenry East – McHenry, IL – High School Graduate – Diploma - 1988

Hobbies

Like to spend time with family, dogs and my grandchildren. Love to spend time outside and enjoy nature.

References

Available upon request.

Contact this candidate