Kristin N. Williams

**** ******* **** ***

Unit *102 904-***-****

Jacksonville, FL 32216 ad39qu@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

•7 years of sales management and leadership experience.

•7 years of financial and banking experience.

•7 years Compliance/Regulatory Financial Service.

•24 years as a client services professional.

•2 years Lexis Nexis experience.

•Notary Of the Public for Duval County Florida

•Ability to multi-task and work under pressure in a fast paced environment, while adhering to policy and procedures

•Proficient in Microsoft skills

•Excellent written and verbal skills

•Strong Problem solving/ analytical skills

•Wok independently and handle heavy volume within deadlines

RELEVANT PROFESSIONAL EXPERIENCE

TTI USA-

Deutsche Bank Contract Worker September 2022- Current

Analyst Account Administrator

Provide account support for 84+ client profiles

Review agreements/contracts/waivers/amendments on an as needed basis to ensure updated information and account requests processing

Maintain updated CCD information and up to date details on each client profile

Process/review and assist with cash transactions as requested by client Via swift, ach, wire, foreign currency,etc to

Engage with clients daily ensuring client needs are met and executed within guidelines/internal controls and contract terms

Assist with deal closings/terminations/on boarding/billing/client system access

Utilize tools for efficiency e.g. cash auto/adhoc

Experienced with Global Office/Radar/DCMS/DB Billing/VSS/SharePoint/DBDI/FIS Global Plus/FX Funding

Complete 1st year and annual CTC reviews as scheduled

Proactively offer solutions for clients needs where applicable by utilizing resources available within TAS/Institutional Client services

Ensure cash flow and funds are available and available for payment processing

Purchasing and Selling Mutual Funds within guidelines of funds control/movement

Regions Bank September 2021-September 2022

Financial Relationship Consultant

Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions

Achieve required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships

Educate and advises customers on Regions Consumer and Business products and services, including all loan and deposit types

Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier

Provide a consistent optimal customer experience, including handling customer’s transactions.

Owns and resolves customer issues

Refers customers to an internal team of experts when complex financial goals and needs are recognized

Ensures safe and sound banking practices including adherence to all applicable laws and regulations

Ability to multi-task, prioritize day to day needs, strong communication skills, and customer focus

Monitor transaction, review transaction with clients, address fraud concerns, and take necessary steps to protect our clients assets and account integrity

JP Morgan Chase Bank February 2020-August 2021

Lead Operations Associate

•Provide guidance, approvals and workflow direction to Associate Bankers on processing transactions.

•Seek out opportunities to regularly coach and develop Associate Bankers to improve their performance

•Work closely with branch leadership to support and execute on local, regional, and national initiatives and priorities

•Model and deliver a strong control environment to evaluate, manage and conduct existing business by adhering to risk/control expectations, procedures and processes regulatory and fiduciary obligations including OFAC/ BSA/AML/OFAC/KYC, Support ICSC and knowledge assessments, address issues and provide feedback to the team to prevent Branch Dashboard cash or operational errors/process review approve wire/swift transactions

•Support the management of entities accurately (e.g., cash vault, ATM, E-ATM, cash recycler)

•Assist with the scheduling and/or execution of branch cash audits

•Conduct weekly ops meeting with Branch Manager

Woodforest National Bank June 2019-January 2020

Branch Manager

●Responsible for acquiring new relationships and meeting monthly goals while building accounts for newly opened location.

●Responsible for deposit growth meeting and exceeding monthly, quarterly, and annual goal

●Recruiting, hiring, and retaining talent

●Manage team to achieve and exceed monthly goals

●Ability to match products and services to the needs of each client

●Excellent communication, problem solving skills, and effective decision making for clients and employee issues

●Strong management skills, leadership skills with the ability to motivate, coach, and develop employees

●Know the importance of confidentiality and customer privacy in all situations

●Supervise the day-to-day operational functions for the branch including overseeing teller and customer service duties.

●Approve customer and bank transactions within authority limits.

●Perform audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.

●Be knowledgeable about all deposit, business, and consumer loan products.

●Maintain proper teller and vault cash levels including ordering coin and currency.

●Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.

●Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.

TCC Wireless July 2018- May 2019

District Trainer Store Manager - Jacksonville, FL

●Responsible for leading my location and mentoring a Retail Assistant Managers for Store Managers within my district

●Effectively recruited, trained, and retained amazing talent from Mobile Experts and Retail Assistant Managers delivering a superior sale and being in the top ten in our district and in the top twenty-five percent of the company

●Holds leadership and sales team and myself accountable to all TCC Wireless and T-Mobile standards of performance and behaviors

●Traveled to all stores within my District observing sales approaches and sales floor behaviors and provided feedback and training to help develop Store Managers on sales and operational execution as well as provided feedback regarding Mobile Expert sales behaviors

●Identified, developed, and leveraged existing talent to support the growth of their District

●Directly manage labor hours and inventory management

●Maximize store team performance through consistent and effective coaching and feedback to the Retail Assistant Managers during weekly visits and routine calls

●Consistently ran my location and completed visits stores at a minimum of 2 days a week and provided clear and consistent feedback to the Retail Assistant Managers I was developing into Store Managers relative to how they are currently performing and what they can do to improve

●Partnered with District Manager and touch base with Director of Sales to create individual development plans that support performance needs and career growth for self and direct reports and those I mentor

●Resolves escalated internal and external customer service issues

●Effectively utilizes internal reporting to analyze business trends and put plans in place to improve Store performance and help increase District performance

Onemain Financial January 2017- July 2018

Loan Specialist – Augusta, GA

●Responsible for 30+ active revolving accounts per week for individual customers.

●Responsible for $100K plus in collections each month. Collected accounts down to the acceptable amount per month.

●Maintain customer relationships to ensure open communication and to provide positive customer experiences.

●Meet and exceed monthly sales goals of $100k+ every month.

●Consulted customers in making financial decisions to help them achieve their financial goals.

●Business development and full circle sales of personal loans, automobile loans and other credit related services.

●Follow up with customer leads from inquiries online and through customer service.

●Knowledgeable in underwriting technique and skills.

●Provided referral or walk-in customers with proper loan products to fit their needs

●Network within the local business community to gain merchant accounts.

●Worked as both individual and team contributor to achieve business/organization objectives.

TRAINING

● Business Specific BSA/AML/OFAC Procedures

● Banker Integrity

●Consumer Fraud Deposit

●FDIC Insurance

●Business CIP Documents

●Fundamentals of Risk Management

●Privacy

●Business Conduct and Ethics

●Complying with Lending Regulation

●Deposit Regulations

●Fair and Responsible Banking

●Information Security

●Anti-Money Laundering Risk

●Fair and Responsible Banking

●AML/OFAC/KYC

●Safe Act/MLO

●Reg E Training

●Reg Z Training

EDUCATION

●Medical Assistant Program – Kerr Business College – August 2001 – March 2002

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