RINCY SUNNY

Underwriter

Phone 216-***-****

Email ad39pz@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled Insurance Underwriter with a proven track record at Seguro Insurance Brokerage LLC, excelling in risk assessments and client relationship management. Leveraged insurance knowledge and decision-making skills to enhance underwriting procedures and client satisfaction. Adept in Microsoft Office, complemented by strong teamwork and adaptability. SKILLS

Insurance Knowledge

Accuracy Verification

Risk Assessments

Issue Resolution and Decision making

Customer Care

Team work

Time Management

Adaptability

Customer Relationship Management

Microsoft Office Proficiency

EXPERIENCE

INSURANCE UNDERWRITER — SEGURO INSURANCE BROKERAGE LLC DUBAI, November 2018 - Present

Building and Maintaining relationships with clients and insurance companies

Handling renewal of policies, Intimating claims to insurance companies, following up on quotations, policy confirmations, claims, documentation and payment

Maintaining a daily tracker with a log of all inquiries

Evaluated applications to determine insurance coverage and appropriate risk classifications

Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications

Customer support and health benefit management

Sending the inquiries to insurance companies with all the necessary documents and underwriting information

Comparing the quotations and providing the best terms to clients

Negotiating premiums and terms with insurance companies to enable the closure of cases.

Interpreted underwriting policies and procedures to ensure regulatory compliance.

Reviewed and evaluated insurance applications to determine acceptability of risk.

Advised customers on appropriate coverage levels based on their individual needs.

Prepared detailed reports outlining key findings from underwriting activities.

Ensured compliance with all company standards regarding risk assessment methods.

Negotiated terms and conditions of policy renewals or changes in existing policies.

Monitored customer accounts to detect any changes that could affect the status of their policy coverage.

Collaborated with other departments such as sales and marketing to develop new products.

Utilized underwriting guidelines to review and assess high-value risks and accurately price policies.

Negotiated terms of coverage with brokers and clients, and offered competitive pricing to secure new business.

Collaborated with internal departments to develop and maintain underwriting standards and procedures. ACCOUNT MANAGER/UNDERWRITING ASSISTANT — HEALTH INSURANCE COMPANY DAMAN DUBAI, December 2016 - October 2018

Utilization Management process

In-house TPA and Health Insurance related experience

Experience in analytics and problem-solving

Preparing quotes based on underwriting guidelines and protocols

Comparing the quotations and providing the best terms to clients

Prepare and Study the insurance proposals and the terms and conditions suggested by the based on the benefits needed by the client

Customer support and benefit management

Building & managing internal and external sales relationships

Handling renewal of policies

Claims processing

Following up on quotations, policy confirmations, claims, documentation and payment

Maintaining daily tracker with the log of all enquiries (new, renewal, endorsements and claims)

Maintaining electronic records of documents ensuring information is organized and easily accessible

Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment

Evaluated applications to determine insurance coverage and appropriate risk classifications

Collaborated with other professionals to develop innovative underwriting solutions

Studied insurance industry changes, remaining up-to-date with the latest trends and protocols. INSURANCE PLANNING OFFICER — CAPSTONE INSURANCE BROKERS DUBAI, November 2015 - November 2016

Client Support: Assisting with client needs and ensuring their satisfaction

Meeting deadlines, managing tasks effectively, and ensure that client needs are met in a timely manner

Suggesting and implementing improvements in workflows and procedures to enhance efficiency

Ability Worked effectively with cross-functional teams to meet client needs

Worked well in a team setting, providing support and guidance

Worked effectively in fast-paced environments

Managed time efficiently in order to complete all tasks within deadlines

Cultivated interpersonal skills by building positive relationships with team members and clients

Participated in team projects, demonstrating an ability to work collaboratively and effectively

Maintained accurate and complete records to document program activities and outcomes

Promoted available resources and connected individuals with services

Scheduling appointments on a regular basis by emails and telephone call follow ups

Meetings fresh prospects every day at their business location

Execute Business Development strategies to acquire new clients

Conduct an in-depth review of the client's financial circumstances and future goals

Assist clients in making informed decisions

Communicate complex information to clients to make them aware of their options and help them assess the relative merits of different plans.

SENIOR ASSOCIATE - LEARNING AND DEVELOPMENT — Ernst Young, EY COCHIN

Design and develop training programs and courses that align with the organization's learning objectives

Collaborate with various stakeholders, such as HR, subject matter experts, and business leaders to align training with organizational goals

Adapt to new technologies, tools, and training methods to stay current with industry trends

Conduct training sessions, workshops, and seminars for employees at various levels

Ensure that training is engaging and effective in transferring knowledge and skills

Assess the training needs of employees and departments within the organization

Identify areas where skill development is required and tailor training programs accordingly

Administer and manage the organization's learning management system

This includes tracking and recording employee progress, managing course content, and ensuring the LMS is user- friendly

Identify high-potential employees and create development plans for their career growth. CUSTOMER SERVICE CONSULTANT — Sutherland Global Services COCHIN

Issue Resolution: Resolve customer concerns and problems in a timely and effective manner, ensuring a positive customer experience

Product Knowledge: Develop a deep understanding of Equifax's products and services to provide accurate and relevant information to customers

Account Management: Assist customers in managing their accounts, including billing inquiries, subscription changes, and account updates

Product Demonstrations: Conduct product demonstrations and provide information on how customers can use Equifax's offerings to their advantage

Education and Guidance: Educate customers on credit reporting, identity theft protection, and other financial services, offering guidance on how to improve their financial well-being

Complaint Handling: Address and document customer complaints, following the company's procedures for issue escalation and resolution

Data Security: Ensure the security and privacy of customer data and follow compliance and data protection regulations

Cross-Selling: Identify opportunities to cross-sell or upsell additional Equifax products or services to meet the customer's needs

Feedback Collection: Gather and document feedback from customers regarding their experiences and suggestions for improvement

Documentation: Maintain accurate and detailed records of customer interactions and case information for future reference and reporting.

SENIOR PROCESS EXECUTIVE — Infosys Technologies

Mysore

Employee Data Management: Maintain accurate and up-to-date employee records, including personal information, employment history, and benefits details

Onboarding and Offboarding: Assist with the onboarding process for new employees, which may include preparing paperwork, conducting orientations, and ensuring a smooth transition

Similarly, handle offboarding procedures for departing employees

Employee Inquiries: Respond to employee inquiries related to HR policies, benefits, payroll, and general HR matters

Provide timely and accurate information or route inquiries to the appropriate HR specialist

Benefits Administration: Support employees with benefit enrollment, changes, and inquiries

Collaborate with benefits providers and assist employees in understanding their benefits options

Payroll Support: Address payroll-related inquiries, assist with timekeeping, and ensure employees receive accurate compensation

Coordinate with the payroll department as needed

HR Systems and Tools: Utilize HR management software and tools to access and update employee information, generate reports, and streamline HR processes

Documentation and Compliance: Maintain HR records and documentation, ensuring compliance with company policies and legal requirements

Process Improvement: Identify areas where HR processes can be optimized for efficiency and work on process improvement initiatives

HR Reporting: Generate and compile HR reports for management, which may include metrics on employee turnover, attendance, and other relevant HR data

Data Security: Handle sensitive employee data with the utmost confidentiality and adhere to data protection and compliance regulations

Team Collaboration: Collaborate with other HR team members, managers, and departments to ensure smooth HR operations and services

Employee Communication: Communicate HR policies, updates, and changes to employees effectively and ensure they understand their rights and responsibilities.

SENIOR CUSTOMER CARE REPRESENTATIVE — CONVERGYS

Bangalore

Answer in-bound support related phone calls from Customers

Provide support for all U-Verse products through customer interaction and use of industry-leading diagnostic tools

Maintain customer relationship management

Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing, and rate plans service activations and changes

Maintain customer relationship management systems (recording notes, tracking of requests

Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Responded to customer needs through competent customer service and prompt problem-solving

Assisted call-in customers with questions and orders. ICU STAFF NURSE — St Joseph's Hospital

Mysore

Patient Assessment: Conduct thorough assessments of critically ill patients, including monitoring vital signs, evaluating symptoms, and reviewing medical histories

Life Support: Administer life-saving interventions and procedures, such as advanced cardiac life support (ACLS) and basic life support (BLS), to stabilize patients in critical condition

Medication Administration: Administer prescribed medications, monitor their effects, and ensure proper dosages, while being vigilant for any adverse reactions

Monitoring: Continuously monitor patients' vital signs, electrocardiograms (ECGs), and other essential parameters

Recognize and respond to any signs of deterioration promptly

Ventilator Management: Set up, operate, and troubleshoot mechanical ventilators for patients requiring respiratory support

Monitor and adjust settings as needed

Invasive Procedures: Assist with or perform invasive procedures such as central line insertions, arterial line insertions, and endotracheal intubation

Collaboration: Work closely with a multidisciplinary healthcare team, including physicians, respiratory therapists, and pharmacists, to develop and implement patient care plans

Patient Advocacy: Advocate for patients' needs and preferences, ensuring that they receive the best possible care while respecting their rights and dignity

Family Support: Provide emotional support and education to the families of critically ill patients, helping them understand the patient's condition and the care being provided

Documentation: Maintain accurate and detailed patient records, including medical charts, nursing notes, and treatment plans

Infection Control: Strictly adhere to infection control protocols to prevent the spread of infectious diseases in the ICU

Emergency Response: Be prepared to respond rapidly to code blue or other emergency situations, working as part of a team to resuscitate or stabilize patients

Critical Thinking: Exercise strong critical thinking skills to make rapid decisions in high-pressure situations, prioritizing patient care based on severity.

EDUCATION

GRADUATE DEGREE

— Bachelor of Science in NURSING, Koshys College Of Nursing Nov 2008

HIGH SCHOOL GRADUATION

— CENTRAL FOOD TECHNOLOGICAL RESEARCH INSTITUTE

Jan 2004

PRE-UNIVERSITY GRADUATION

— Mahajana's PU College

Jan 2001

HOBBIES AND INTERESTS

Playing Badminton, Listening to Music, Travelling and visiting new places. CERTIFICATIONS

ICA Certificate in Financial Crime Compliance for the Insurance Sector in the UAE

REFERENCES

References available upon request

AWARDS

Best Employee of the year in 2019

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