Crystal Rivera

**** **** **** ******,, *****, Cleveland, Ohio, 44102, US • 216-***-**** • ad39p8@r.postjobfree.com Assistant General Manager with excellent customer service skills and inventory management experience. Individual with a 12 year background in restaurant management. Composed persona with a strong sense of motivation. Customer relations

Communication skills

Leadership and team building

Hard-worker

Supervision and training

Team Player

Inventory management

Training and development

Staff training

Customer experiences

Staff motivation

Fast learner

Business Administration - Some college (No degree) Monroe College - NY

Assistant General Manager - April, 2016 to Present Taco Bell Cantina - Cleveland, OH

Enforced quality assurance protocols to provide ideal customer experiences. Was in charge of handling cash and preparing deposits. Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes. Was in charge of inventory purchases and restocking. Ensuring that employees adhere to the company's policies, procedures, and strategies Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues. Polished glassware, bussed tables, and removed debris to keep the customer areas fresh and clean. Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy. Report directly to the company's General Manager.

Motivated, trained, and disciplined employees to maximize performance. Crew Member Shift Manager - April, 2014 to April, 2016 Taco Bell - Cleveland, OH

Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews. Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.

Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments. Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business. Was in charge of food costs and inventory management. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Clerical Aide - November, 2006 to June, 2008

Ladas & Parry LLP: Cornman Michael - New York, NY

Wrote professional business memos, letters, and marketing copy to support business objectives and growth. Provided clerical support to multiple company employees by copying, faxing, and filing documents. Organized physical files and digitized records so that authorized team members could update and retrieve them quickly. Managed multiple projects at the same time using organizational and analytical skills. Did clerical work such as typing, answering phones, and filling out forms. Kept office supplies organized and well-stocked, placing orders quickly to replenish supplies before they ran out.