Samantha Leedy

Harrisburg, PA *****

ad39ot@r.postjobfree.com

+1-717-***-****

My professional objective is to execute my customer service skills to learn, grow, and advance within sales and service. Apply my quick learning and motivation to exceed goals for a professional company in which I can be career focused, successful and provide excellent customer experiences. Below are my qualifications:

• Proficient in working remotely from home

• Ability to proficiently perform expected customer service, management, and selling/setting appointment tasks within retail, restaurant, home improvement, and department of health industries

• Possesses ability to execute solutions in order to accomplish goals

• Personable in communicating creatively with diversified people from different cultures and levels

• Highly organized and able to multi-task to meet expectations

• Adaptable to receiving constructive coaching regarding professional development

• Confident, and capable to get the job done while working in unsupervised environment

• Proficient with Microsoft Office Software, POS Systems, and outbound/inbound phone dialing systems

• Extensive call center experience – promoted within different skill sets due to exceeding high performance metrics

• High ability to switch gears and understand change in customer needs

• Efficient in filing, data entry, and fielding incoming phone calls

• Strong ability to think outside the box to get the job done

• Supervising and shift management experience

• Proficient in working closely with customers to satisfy their requests and needs

• Proven performance in adapting in environments which contain fluctuating demand levels

• Ability to communicate positively within diverse groups of peers

• Remains calm and willing to jump in to learn new things

• Proven ability to be knowledgeable of products required to sell within fast passed tourist environment

• Executes high integrity of confidentiality, privacy, and sensitive information

• Ability to learn quickly in fast past settings and hectic environments

• Answered and fielded calls while navigating through multiple websites to provide patients information pertaining to covid 19 needs

• Works extra shifts and work overtime when needed Work Experience

Maximus CDC Covid National Hotline

Remote CSR

Maximus Call Center

Assistant Manager

Chipotle Mexican Grill

Pilot Flying J’s Truck Stop

Manager

CSR Appointment Seller/ Setter

Bath Fitter Home Improvement

· Customer Focus and Orientation: Highly Efficient Education

High school diploma

Skills

• Proficient in working remotely from home

• Ability to proficiently perform expected customer service, management, and selling/setting appointment tasks within retail, restaurant, home improvement, and department of health industries

• Possesses ability to execute solutions in order to accomplish goals

• Personable in communicating creatively with diversified people from different cultures and levels

• Highly organized and able to multi-task to meet expectations

• Adaptable to receiving constructive coaching regarding professional development

• Confident, and capable to get the job done while working in unsupervised environment

• Proficient with Microsoft Office Software, POS Systems, and outbound/inbound phone dialing systems

• Extensive call center experience

• promoted within different skill sets due to exceeding high performance metrics

• High ability to switch gears and understand change in customer needs

• Efficient in filing, data entry, and fielding incoming phone calls

• Strong ability to think outside the box to get the job done

• Supervising and shift management experience

• Proficient in working closely with customers to satisfy their requests and needs

• Proven performance in adapting in environments which contain fluctuating demand levels

• Ability to communicate positively within diverse groups of peers

• Remains calm and willing to jump in to learn new things

• Proven ability to be knowledgeable of products required to sell within fast passed tourist environment

• Executes high integrity of confidentiality, privacy, and sensitive information

• Ability to learn quickly in fast past settings and hectic environments

• Answered and fielded calls while navigating through multiple websites to provide patients information pertaining to covid 19 needs

• Works extra shifts and work overtime when needed

• Store Management Experience

• Restaurant Management

• Retail Management

• Supervising experience

• Assistant Manager Experience

• Food Safety

• Retail Sales

• Human Resources

• Kitchen Management Experience

Awards

Service Excellence Award

Certifications and Licenses

CPR Certification

Contact this candidate