Work History

**** ****** **. *********, ******* 47909 • 765-***-**** • ad39o7@r.postjobfree.com Professional Summary

Built atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Energetic Assistant Manager highly knowledgeable about the latest fashion trends. Successful at building a strong customer following, thus increasing repeat business. Responsible and mature Assistant Manager thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Sales and marketing

Relationship building and management

Goals and performance

Merchandising expertise

Oral and written communication

Staff management

Systems and software programs

Order management

Customer experience

Operations

Order processing

Sale expertise

Product and service sales

Staff training/development

Relationship building

Recruitment

Assistant Store Manager, 03/2019 to Current

Circle K Mac's – Lafayette, Indiana

Performed ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency. Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Walked through store areas every shift to identify and proactively resolve issues negatively impacting operations.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Assisted store manager in meeting standards for customer service and quality. Processed payments for credit and debit cards and returned proper change for cash transactions. Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Performed mandatory audits to ensure compliance in all areas were met. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Maintained high levels of organization in store by directing customers and replenishing merchandise.

Analyzed and interpreted store trends with Workday to facilitate planning. Conducted store inventories once per quarter.

Rotated merchandise and displays to feature new products and promotions. Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Reconciled daily sales transactions to balance and log day-to-day finances with PDI. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained exceptionally clean, customer-friendly and well-run retail department. Receptionist, 10/2015 to 12/2017

Bob Rohrman Auto Group – Lafayette, Indiana

Monitored and screened visitors to verify accessibility to inter-office personnel. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Routed incoming mail and messages to relevant personnel without delay. Operated multi-line telephone system to independently handle over 40+ calls each day. Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Received and routed business correspondence to correct departments and staff members. Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.

Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Kept reception area clean and neat to give visitors positive first impression. Sorted, received and distributed mail correspondence between departments and personnel. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.

Collected vehicle maintenance payments from clients and updated account balances. Provided clerical support to numerous company employees by copying, faxing and filing documents.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Handled complaints and questions, and re-directed calls to other team members as appropriate. Greeted customers and visitors in-person and via telephone calls. Resolved customer problems and complaints by resolving the situation personally and if that was ineffective then I would bring in management to resolve the issue. Corresponded with clients through email, telephone or postal mail. Collected, sorted, distributed and sent mail and packages. Entered daily data in computer systems and documented office activities. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Acted as first point of contact for prospective clients and set appointments for clients with sales representatives.

Education:

College of Lake County-GED 2008

Southern New Hampshire University-Bachelor’s in

Criminal Justice 2024-2028

Contact this candidate